When shopping for furniture, décor and other home-improvement products, it’s important to understand a store’s return policy in case you need to make a return. Floor & Decor is a popular home-improvement store that sells a wide selection of flooring, tiles, rugs and other home décor products. In this blog post, we will discuss Floor & Decor’s return policy, what they accept and what they do not, and what needs to be done to make sure that a return or exchange is processed properly. Knowing the details of the return policy can help customers make an informed decision when purchasing products from Floor & Decor, and ensure that they can make returns or exchange products if the need arises.
Return Policy
https://www.flooranddecor.com/policies/returns.html
If you are not completely satisfied with your store or online purchase, simply return the merchandise to any Floor & Decor® within 90 days of purchase with a
RETURNS POLICY
https://www.flooranddecor.com/mobile-return-policy.html
Returns must be made within 30 days of when you receive the product. Whether you’ve purchased the item in store or online, you may return unopened, unused,
Introduction
Products from Floor and Decor are shipped to the USA and Canada. However, their return policy is unclear, and receiving a refund for your purchases can occasionally be difficult. You have 90 days to return products under Floor and Décor’s return policy, but there are some restrictions that apply to each purchase.
Below, I’ll provide a straightforward explanation of the Floor and Décor return policy to allay your questions. Additionally, you will learn how to manage the Floor and Décor refund for both in-person and online purchases.
Methods of Return
You can replenish the floor and décor with your product in two different ways. They include the in-store return and the online return. The in-store return only applies to these customers because Floor and Décor only has stores in the US. For Canadian customers, online return is the only option. You can also return items you purchased in stores online by mailing them to Floor and Décor.
Return At The Floor and Décor Store In US
- Open the website and go to the store locator. Locating the shop closest to you will be possible.
- Make sure you have your product in unused condition and the receipt before going to the store. If you don’t have the receipt, you’ll need to bring identification with a current, valid photo.
- An employee of Floor and Décor will help you with your return and will examine the item and your receipt.
- You will receive a receipt and an email with the refund confirmation once all the formalities have been completed.
- Depending on how you paid, the refund will be processed within 7 business days.
Return Online from Canada and US
You will need to return online purchases to the same location from which they were shipped or to a Floor and Décor store. Follow the given steps:
- To return the items, you must have a Return Merchandise Authorization. Call customer service at 877-675-0002 between 7 a.m. and 11 p.m., Monday through Thursday, 7 a.m. and 9 p.m., Friday, 8 a.m. and 9 p.m., Sunday, and 9 a.m. and 6 p.m., on weekdays, for this.
- Keep your receipt on hand when speaking with customer service, and mention the order number. Additionally, they will assist you with all the additional shipping instructions.
- Pack the items so they are ready for shipping once you have the return merchandise authorization.
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- You must secure LTL shipped goods to the pallet with tape or shrink wrap. The truck won’t pick it up if the goods aren’t properly secured.
- Additionally, the FedEx shipments need to be packaged so that they don’t break or get damaged in transit.
- For these returns, the cost of shipping is your responsibility.
- Within 36 to 48 hours of Floor and Décor receiving your product, your return will be processed.
How Will You Get Your Refund?
Products returned within 90 days will be refunded using the same payment method as when they were originally purchased. Only store credits will be given to customers who return items that are older than 90 days.
| Payment Mode | Refund and Credit Policy |
| Credit and Debit Card | Deposited directly to the credit card or debit card. |
| Cash | Products below the price of $500 can be refunded in cash.Products above $500 are refunded in the form of a check mailed to the buyers’ address. |
| Check | Products below the price of $500 can be refunded in cash.Products above $500 are refunded in the form of a check mailed to the buyers’ address. |
| PayPal | Refunded to PayPal account. |
| Floor and Décor Credit Card | Store credits in credit card |
| Gift Card | Through store credits in the gift card |
Return Policy For Various Products
All products sold by Floor and Décor have a straightforward 90-day return policy. However, they do not return the installed products. Additionally, discounted items may not be returnable if they are specifically mentioned at the time of purchase.
| Products and Purchases | Product Condition | Return Policy |
| All items in good condition | Undamaged, unused and in a resalable condition. | Return in 90 days. |
| Damaged Items | Damaged when received and unused | The damaged items are applicable for return as well as exchange.If the shipment is refused, the shipping fee is charged. |
| Non-Receipted Products and Late Returns | Undamaged, unused and in a resalable condition. | The products if returned in good condition will be refundable in the form of store credits with deducted shipping costs.Floor and Décor also hold the rights to refuse the return of these products. |
| Special Orders | Undamaged, unused and in a resalable condition. | Return in 90 days. |
| Custom Orders | Unused | Not returnable. In the case of receiving a damaged or defected product, an exchange can be made. |
Floor and Décor Exchange Policy
Floor and Décor offers product exchanges within the same 90-day period. Some products, however, are non-exchangeable such as the sale items. On receiving a complaint for the other items, the exchange is handled right away.
| Products and Purchases | Product Condition | Exchange Policy |
| All Products in OK Condition | Undamaged, unused and in a resalable condition. | Exchange through online shipping or store pickup. |
| Damaged Products | Unused | Exchange through online shipping or store pickup. |
| Custom Products | Unused | Can be exchanged if damaged or defected through shipping or store pickup. |
| Sale Items | Undamaged, unused and in a resalable condition. | Exchange not applicable. |
Floor and Décor Return Policy COVID-19
The return policy for Floor and Décor has been reinstated. However, COVID-19 has extended the return window for purchases made between March 19, 2020, and September 17, 2020 by 30 days. Therefore, these customers will have 120 days from the time they receive the products to return their purchases. This is applicable to both in-store and online returns.
FAQs About Floor and Décor Return Policy
Yes, you can ship back unused tiles to Floor and Décor’s address online or return them to a Floor and Décor location near you if you have extras.
There are no refunds available for custom orders placed with Floor and Décor. The business offers an exchange if you receive a product that is flawed or damaged.
Simply visit the store with your ordered items and the receipt, and your order will be returned right away if it complies with the Floor and Décor Near Me Return Policy.
You are eligible for store credits if you return a product after the 90-day window for returns. If you prefer store credits instead of any other type of refund, you can request one.
Conclusion
Floor However, the process of returning a damaged item can be somewhat challenging. I hope the information above will make it simple for you to return, refund, and exchange any items you purchase from Floor and Décor both online and in-store.
Please let me know in the comment section below if you have any questions or thoughts about the article. Happy Shopping!.
Continue with more return policy articles: Mango Store Return Policy
FAQ
Can I return unopened boxes of flooring to Home Depot?
Except as noted in our Return Policy Exceptions, The Home Depot generally accepts returns of new, undamaged items within 90 days of purchase.
Can I return unused flooring to floor and decor?
Floor Items can be returned to any Floor, whether they were bought online or in a store, if they are unopened, unused, and resalable. Tools that have been used or opened and are found to be defective can be exchanged.
Can you return unused tile?
Tile Refund Policy Every tile bought in the transaction needs to be in brand-new condition and come with the original packaging and receipt. Within 30 days of the delivery date, refunds must be processed. Tile will exchange it or give a complete refund in the form of the original payment.
What is the return policy at Floor and Decor?
90-Day Return Policy To return an item to any Floor, regardless of whether you made it in-store or online, follow the simple instructions.
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