They do not provide cash refunds. Only returns with a valid receipt and all tags still attached are accepted within 30 days of the original purchase date. For a legitimate in-store return, they will only give you store credit. For online returns, you’ll either receive store credits or a gift card.
You can return any item from them that you are unhappy with if you want to.
In our article today, we’ll go over Fashion Nova’s return policy in detail so that you fully understand it.
According to Fashion Nova’s return policy, you will be given a store credit instead of a cash refund. You must return the item and provide all required documentation within 30 days of purchase to receive the refund voucher. For the items listed below that are marked as “final sale,” refunds are not available.
Each item must be new, unused, stain-free, and wearing its original tags. Each return must be accompanied by an order packing slip that specifies the item being sent back.
They’ll give you store credits as soon as you return something (Fashion Nova E-Gift Card Re). The Fashion Nova E-Gift Card has no expiration date and can be used immediately at any Fashion Nova physical location.
Within seven days of receiving the item, please report any defective, incorrect, or damaged items to Fashion Nova here.
There are three options for returning a Fashion Nova product, per their return policy: by mail, in-store returns, or their online return form.
Our return policy and process
https://www.fashionnova.com/pages/return-policy
You have 30 days from the date of delivery to return your item. The majority of returns are refunded via store credit in the form of a Fashion Nova gift card.
How refunds work
https://www.fashionnova.com/pages/refunds-faq
Fashion Nova will take 2-5 business days to clear your refund. Depending on your financial institution, the refund amount may take up to 10 business days to
Quickly and easily return your item(s) through our Returns Portal! Only US customers will be able to purchase a return shipping label but the returns portal is open to all customers.
To return an item, you have 30 days from the date of delivery.
Most returns receive store credit in the form of a Fashion Nova gift card as a refund. 5-7 business days after your item(s) are delivered to us, returns are processed. Use the prepaid return label option in our Returns Portal below to get your store credit more quickly!
Please note: Please ensure to package each order separately. The processing of your return will take longer if multiple orders are returned in a single return package. You will not receive credit for any non-eligible items returned.
Yes! Fashion Nova offers return shipping labels for US customers. It is advised to use return shipping labels to send your item back to Fashion Nova as you will be able to track it and get your credit much more quickly than if you sent it back yourself.
Return shipping labels can be purchased for $3. 99 if you’re only returning one thing, or $7. 99 if you are returning multiple items. You can purchase return shipping labels and submit all returns through our returns portal.
Although we do not provide exchanges, you are more than welcome to return your item(s) by mail in accordance with our Return Policy by using our online returns portal and purchasing any item(s) still in stock on our website.
All items ending in $. 00, . 96, . 97, and . Bodysuits, swimwear, undergarments, accessories, beauty aids, cosmetics, and “Party Wear” (such as Halloween costumes) are regarded as final sales, non-returnable, and not eligible for store credit.
- Items must be returned in their original packaging, unworn, unwashed, and with the original tags still attached.
- Any return packages that are lost or stolen while in transit are not our responsibility. When shipping back your returns, please keep your proof of postage and/or return tracking number.
- An order packing slip or return invoice from the online return portal, clearly stating which items are being returned, must be included with all returns. If this is incorrectly completed, there may be processing problems with your return.
- Within 14 days of delivery, damaged, defective, or incorrect items must be reported.
- Return deliveries are not accepted at our corporate or district office.
- In the event that there are reasonable worries about possible fraud, we reserve the right to postpone a refund until the items are actually received.
We do not provide cash refunds. With a valid receipt and all tags still on the item, we will accept exchanges within 30 days of the original purchase date. Only returns with a valid receipt and all tags still attached within 30 days of the original purchase date will be accepted for store credit. Items marked “Final Sale” cannot be returned or exchanged in-store and include the following:
We do not provide cash refunds. You will receive a gift card that can be used in stores or online as payment after returning the item. You can use gift cards at any of our physical locations, which are located in Burbank, Montebello, Northridge, Panorama, and Topanga.
All items being returned must be in unused condition with all accessories, documentation, and packaging included. All items must be unworn, unaltered, and unwashed. You cannot exchange or return “Final Sale” items in-store. Online purchases for Mens can only be returned to Mens retail stores in Burbank and Topanga.
Your online purchase will be subject to the store’s return policy when returning items purchased there. With a valid receipt and all tags still on the item, we will accept exchanges within 30 days of the original purchase date. The following items are not eligible for an in-store return:
You must get in touch with customer service if you received online-ordered goods that were flawed, incorrect, or damaged in order to get a full refund to your original payment method.
We reserve the right to unilaterally define and limit, refuse, and/or reject customer returns at any time for the following reasons:
- An irregular or excessive returns history indicative of “wardrobing;”
- a history of erratic or excessive returns involving worn-out, altered, washed-out, damaged, or missing items;
- Potential fraudulent or criminal activity.
Likewise, we reserve the right to deny service to any person or entity for the reasons mentioned above (both in-person and online).
Items sent to our Distribution Center that are not from Fashion Nova will be discarded when they arrive.
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FAQ
What is the return policy for fashion Nova?
To return an item, you have 30 days from the date of delivery. Most returns receive store credit in the form of a Fashion Nova gift card as a refund. 5-7 business days after your item(s) are delivered to us, returns are processed.
Does Fashion Nova give you your money back?
When Fashion Nova cancels an order, a refund is given to the original method of payment that was used to place the order. Since your order was processed, one or more of your items have sold out. Item(s) proved to be received damaged, defective, or incorrect.
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