As a beauty and skincare retailer, customer satisfaction is paramount to the success of Lancome. In order to ensure customers have a positive experience when shopping with Lancome, we have established a return policy that is easy and straightforward. The Lancome return policy is designed to guarantee customers are pleased with their purchase and have an opportunity to exchange products as needed. Our goal is to make sure our customers are satisfied with their purchases and that they feel confident when shopping with us. We want our customers to feel secure when making a purchase and to be sure that their purchase will be returned if necessary. We understand that sometimes products don’t meet the customer’s expectations and we have a process in place to ensure those products are returned. In this blog post, we’ll discuss the Lancome return policy in detail and explain how customers can go about returning items purchased from Lancome.
Shipping & Returns
https://www.lancome-usa.com/customer-service-shipping-and-returns.html
If you need to exchange your product, please call our customer care team at 1-800-LANCOME (1-800-526-2663) to initiate an exchange. We do not offer online
FAQ
https://www.lancome-usa.com/customer-service-faqs.html
Upon receipt of the package, please allow 1-2 business days for return processing, and 3 to 5 days Business Days to post onto your account. The credit will be
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Lancôme sends a first email to confirm your order once your order and payment have been approved. You will then get an email with an order dispatch confirmation once your order has been prepared and shipped. In this second e-mail, you will find a parcel number. You can track your package by clicking and entering the parcel number and email address.
Select the desired quantity and, if applicable, the shade and size before clicking “Add to Shopping Bag.” You’ll be given the option to sign up for an account or check out as a guest. Just keep going through the screens until you get a confirmation that the transaction was accepted. Among the Lancôme products you can buy online, a product might momentarily not be available. If this happens, you can select “Notify me” and enter your email address to receive notifications as soon as the item is back in stock.
There can only be five identical articles in the same order. Because of the need for delivery and payment security, Lancôme is compelled to implement these limits.
We currently accept debit cards bearing the Visa/MasterCard logo as well as all major credit cards, including Visa, MasterCard, American Express, and Discover. Unfortunately, we do not accept personal checks and money orders. As long as the order is shipping to a location within the United States, we do accept credit cards from Brazil, Canada, Germany, and the United Kingdom.
We currently accept debit cards bearing the Visa/MasterCard logo as well as all major US credit cards, including Visa, MasterCard, American Express, and Discover. Personal checks, money orders, and non-US credit cards are not acceptable forms of payment from abroad.
In the “Gift ideas” section of the website, you can find suggestions for Lancôme presents that are appropriate for various recipients and occasions. During checkout, you can change the delivery address and add gift-wrapping and a personalized message.
This could be for one of two reasons: – Either your spam filters are set too high, in which case Lancôme’s emails (shop@support) have been marked as spam. lancome. com) has not been added to your Address Book; alternatively, your order might not have been submitted successfully. For more information, send us an email at this address with the subject line “Online Orders.” Or, call us toll-free at 1-800-526-2663. A Lancôme Representative will be happy to assist you.
Orders submitted on our website process and ship very quickly. Regrettably, we cannot cancel or modify orders. We are sorry for any inconvenience this may cause. Unless an expedited shipping method was requested, you should anticipate your order to be delivered by UPS in about 3-5 business days after it has been processed.
Please read our RETURN POLICY to ensure that your return order is ready, and send the products to us at the following address in order to receive a full refund to your original method of payment:
Please allow 1-2 business days after receiving the package for return processing and 3 to 5 business days for the payment to post to your account. You will be emailed once the credit has been applied to the original payment method. Please be aware that items that have been personalized cannot be returned and cannot be refunded.
A Lancôme representative will be happy to help you if you call us toll-free at (800-526-2663) from Monday through Friday, 9AM to 9PM EST, and from Saturday and Sunday, 10AM to 7PM EST.
Our system might have canceled your order or a portion of it for a variety of reasons, including:
• You have not replied to emails sent regarding the following: declined credit card; incorrect billing information; verification of billing/shipping address for priority ship order. • Item(s) not available. • Order exceeded maximum purchase limit. • Cannot ship to address provided, freight forwarders, or address outside of the United States. • Difficulty in processing payment information.
If your order is canceled, you will be informed via email. You will not be billed for any cancelled items. Please get in touch with lancome-usa if you’re interested in placing a new order or have inquiries regarding a cancelled one. com at (1-888-525-2747) or via email.
Click here to view your Order History if you are a registered Lancôme customer.
Your bank is unable to divulge the reason why your payment was declined to Lancôme out of respect for your security and privacy. You must therefore speak with your bank directly to resolve these payment-related issues. Please visit the Orders section in Your Account if you want to try again with a different card or make sure your information is correct by trying with your current card again.
The main causes of a credit card not being accepted are as follows: You are utilizing a credit card that was not issued in the US, China, Brazil, Canada, Germany, the UK, or the German Republic. We regret that we are currently unable to accept international credit cards from nations that are not on the above list. 2. You are attempting to ship to a location outside of the US lancome-usa. com unfortunately does not ship internationally at this time. We apologize for this inconvenience. 3. You either entered the incorrect zip code, address, or address that is unrelated to the credit card you are attempting to use. It’s possible that you typed your address incorrectly or on the wrong line. %20Please%20check%20your%20information%20to%20make%20sure%20it%20is%20100%%20accurate 4. You have entered in your credit card information incorrectly. Please double check the information.
If you have a Lancôme coupon code, enter it in the “Promotional Code” input box at the checkout before submitting your order. The offer will immediately be applied to the amount of your shopping bag once the code has been entered.
An email with an order summary will be sent to you once your order has been confirmed. If you do not receive this order confirmation email (and you have checked your spam folder), it is possible that your order has not been acknowledged. This email contains the following information: – Order number – Order date – Delivery and invoicing details – List of items ordered – Total amount of the order To check the status of your order, please get in touch with us at 1-800-526-2663 or by email.
If you can’t remember your password, click “Forgotten password?” under “Sign in,” and a link to reset it will be sent to your email.
We require certain details about you in order to process your order, including your shipping and billing addresses, email address, and other details. Making this account will also give you full access to all of Lancôme’s services, including tracking your packages, making a list of your own personal favorite items, viewing previous orders, etc. You must check the box during registration indicating that you want to receive emails about upcoming Lancôme product news and offers if you want to receive any news from Lancôme. Your relationship with Lancôme will be the only use made of all the information associated with your account. You have the option to modify this information whenever you want by managing your account online. On request, it can also be completely deleted from our database.
By managing your account online, you have the ability to change the personal data gathered when you set up a secure account with Lancôme whenever you like. Simply log into your account and change the necessary details.
Products from Lancôme can be purchased online or in upscale stores across the nation. Our authorized retailers include:
- Macy*s
- Ulta
- Sephora
- Dillard’s
- Nordstrom
- Bloomingdales
- Saks Fifth Avenue
- Neiman Marcus
Visit the
If you have any questions, you can check out the “Products” section or get in touch with Lancôme customer service by phone at 1-800-526-2663.
To receive the Lancôme newsletter, simply click on the ‘Newsletter’ icon at the top of every page. Then fill in your email address, tick the box to accept to receive Lancôme emails and click “Register”. You can also do so whilst creating your own account and check “yes” to the question “Would you like to sign up for our newsletter and be notified of our exclusive offers?”. Click “OK” so that your choice is registered. By becoming a fan of our Facebook page, you can also keep up with the latest news and enjoy special offers.
We are aware that you hold your Lancôme products in high regard and that they have been longtime favorites of yours. It is occasionally necessary to make changes to these cherished products so that they can be replaced with better, more potent formulas because Lancôme is constantly seeking to offer you innovative products. This implies that occasionally, perfumeries may stop carrying beloved products. Additionally, these items will typically no longer be offered for sale online.
SHIPPING DESTINATIONS
Lancome. com ships via UPS and Smartpost to US addresses only. Orders shipping to APO/FPO and P addresses are not eligible for UPS shipping. O. Box addresses.
| DELIVERY OPTION | DELIVERY COST | CARRIER DELIVERY TIME |
| UPS Ground* | $8.00 (Free with any $100 Order) | 3 – 5 business days |
| UPS 3 Day | $10.00 | 3 business days |
| UPS 2 Day | $15.00 | 2 business days |
| UPS Overnight | $20.00 | 1 business day |
*All APO, FPO and PO Box orders have a $7. Delivery is free with orders of $49 or more and will be sent via Smartpost. P. O. Box deliveries take between 3 and 8 days, while APO/FPO deliveries take 4-6 weeks.
BUSINESS DAYS:
Monday – Friday, excluding federal holidays within the United States. For processing to take place the same business day, orders must be placed by 2PM Eastern Standard Time (EST). On business days (Monday through Friday, excluding major holidays), we ship and deliver your order. We kindly ask that you allow 3-5 business days for standard shipping, using UPS as our standard shipping carrier. Standard Shipping Charges apply. Orders take four to six weeks to reach Alaska, Hawaii, Puerto Rico, and the US Virgin Islands. Please choose the shipping method during “Checkout” that best meets your delivery requirements. ” We do not ship outside the U. S. at this time. Smartpost will be used to ship APO orders; please allow 4 to 6 weeks for delivery. Standard shipping charges apply.
FOUNDATION AND FRAGRANCE – FREE RETURNS
Free returns are available for any order that includes foundation or fragrance products and is placed on or after May 10, 2012. Please contact customer service to request the return label. Gift sets that include a fragrance or foundation item cannot be returned for free.
HAZARDOUS MATERIALS & SHIPPING RESTRICTIONS
The United States government requires certain items that are classified as Hazardous Materials (HAZMAT), such as aerosols and alcohol-based products. S. Due to restrictions and regulations regarding air transportation, DOT must only be transported by ground. For these shipments we offer UPS at $7. 00.
Our express shipping carrier is UPS. UPS doesn’t deliver on Saturdays or Sundays, and they also don’t deliver to PO boxes. APO and PO Box orders will be shipped via Smartpost. Standard shipping to Alaska, Hawaii, U. S. Territories and APO/FPO addresses takes 4–6 weeks. Standard shipping charges will apply.
We do not ship outside the U.S. at this time.
Select Delivery “to a different address” from the billing address on the Identification/Shipping page, then type the necessary shipping address in the relevant fields.
Lancome. com ships via UPS and Smartpost to US addresses only. Orders shipping to APO/FPO and P addresses are not eligible for UPS shipping. O. Box addresses.
Most parcels arrive on time. However, on occasion, the tracking may indicate “delivered” even though you do not have your package. Check to see if someone else at your address has accepted it if the tracking for your package indicates delivery but you haven’t received it. – Verify whether a notice of attempted delivery was left in your letterbox or on your door. To arrange for collection of the package or to request redelivery, adhere to the instructions on that notice. – To get in touch with the carrier, use the delivery confirmation and tracking number sent via email. You can also get shipping confirmation by contacting our Customer Services.
Please return the product(s) in their original form and packaging, along with the returns note, if the product(s) received do not match your order or the package’s contents are damaged. With the exception of non-compliant products, the purchaser is responsible for covering the cost of returning the product(s). It is not possible to return or get a refund for items bought in a store using this website.
Extra precautions are being taken to protect warehouse workers due to recent COVID-19 concerns. According to information posted on the CDC website, coronavirus is currently thought to be able to survive up to 24 hours on corrugate and three (3) days on plastics and stainless steel, so all returned packages will be quarantined for three (3) days. Returns are still accepted, but please anticipate a delay in processing your refund while these additional security measures to safeguard warehouse personnel staff are put into place.
We regret to inform you that due to the program’s discontinuation, we no longer provide this service.
FAQ
Can I return a Lancome product?
Please contact our customer service team at 1-800-LANCOME (1-800-526-2663) to start an exchange if you need to exchange your product. We do not offer online exchanges at this time. After the package is received, the return process can take 1-2 business days to finish and 3-5 business days for the credit to appear on your account.
Can I cancel my Lancome order?
Orders submitted on our website process and ship very quickly. Regrettably, we cannot cancel or modify orders. We are sorry for any inconvenience this may cause. Unless an expedited shipping method was requested, you should anticipate your order to be delivered by UPS in about 3-5 business days after it has been processed.
What is Lancome ShopRunner?
Free two-day shipping, free returns, and exclusive discounts are all available to ShopRunner subscribers at over 100 online retailers, including CB2, Fanatics, Lancome, Saks Fifth Avenue, Charlotte Tilbury, Swanson Health, and more.
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