Lulus Return Policy

lulus return policy

Returning an item purchased from Lulus is easy and straightforward. At Lulus, we strive to ensure that our customers are completely satisfied with their purchases. That’s why we have a generous return policy that allows you to return items within 30 days of purchase. Whether you ordered the wrong size, the item just wasn’t what you expected, or you simply changed your mind, our return policy makes it easy to exchange or return an item. In this blog post, we’ll provide a detailed overview of Lulus’ return policy so you can make an informed decision when shopping with us. We’ll also discuss our return process and explain what you can expect when returning an item. With our easy returns policy, you can shop with confidence knowing that you can exchange or return an item if needed.

United States

bull Return packages must be returned within the 45 days following delivery

What is your Return Policy?

You have 30 days to return items to Lulus. Because Lulus is an online-only site, the day your order arrives marks the first day of the 30-day

What Is The Lulus Return Policy And Time Frame?

Lulus offers a 30-day return period if you’re not happy with the item. For orders returned within 10 days of delivery, return shipping is free. Only a $7 return fee will be deducted from your refund if you return within 30 days of the delivery date, so don’t worry about getting a free return shipping label.

Your returned item needs to be in unused, unwashed condition and in its original packaging. In the absence of this, your return might be rejected.

After logging in, go to My Account if you already have a Lulus account. Once there, look for the order that contains the item you want to return by going to “Track My Order.”

You can print a UPS or USPS postage label to attach to your return and mail it back to Lulus if you just follow the easy steps for returning the items. Keep a copy of the tracking number and the postage receipt at all times. End of Discussion Book – No More .

You can also choose the courier service of your choice. Additionally, you can use Lulu’s shipping calculator to compare costs from various shipping companies.

Dresses, shoes, and accessories purchased between October 15, 2021, and December 15, 2021, will have an additional month added to their return period for store credit if they are postmarked by January 15, 2022.

You must get in touch with customer service and provide your order details in order to obtain this extension.

Within 30 days of the item’s delivery date, you can exchange your online purchase. You can avoid paying the return shipping fee if you return it within 10 days. After 10 days, Lulus will tack on a $7 return shipping fee.

Exchanges for the same item in various sizes can only be made online.

Items That Can Be Denied For The Return or Exchange

Certain products are not returnable to the Lulus store.

  • A shoe without a box or with a damaged box
  • Beauty and wellness products with a broken seal
  • Handbags and purses without their dust bag
  • Final sale item returned for a refund rather than exchange
  • Some used items makeup, dander, perfume, deodorant, and much more

The Lulus warehouse will begin processing your refund as soon as your return arrives. It may take up to 3-5 business days to issue. Additionally, confirm that your refund will be issued in the original payment method.

Once your refund has been processed, a confirmation email will be sent to you.

Store Name Lulus
Return Time Limit 30 Days
Receipt Required Not Always
Shipping Label Yes (UPS or USPS Label)
Restocking Fee Yes
Refund / Exchange Customer’s choice
Original Packaging Required Yes
Probability of Success Return Medium
Conditions ➨ Original packaging, receipt, and tags ➨ Lulus does not accept item returns after 30 days of purchase ➨ You can not return or exchange items without a box or with a damaged box or (worn, and washed item) ➨ Lulus offer an extended holiday return policy ➨ Shipping and handling charges are non-refundable ➨ The refund will be issued in an original form of payment
Exceptions Gift cards, Used items, items without original packaging, final sale items returns 2336 Park Ave Chico, CA 95928 USA

Simply type “lulus store locations USA” or “lulus store locations Canada” into Google.

In summary, Lulus’ exchange and return policies are fairly simple. You can return it to any store or online. However, they even take things that have been opened. We hope the information provided will help you simplify the return process as much as possible for you.

All returns and exchanges are subject to the terms and conditions. If you have any additional questions, feel free to get in touch with us. Remember to give us your important feedback.


Does Lulus give a full refund?

You have 30 days to return items to Lulus. The most crucial detail is that you must return items with a postmark dated within that 30-day window in order to be reimbursed. There’s a good chance Lulus won’t accept your return if you attempt to send it back after 31 days from the time your order was delivered.

Can you return Lulus after 30 days?

We accept packages for return that have been postmarked within 30 days of delivery. Your return will be rejected and sent back to you if it is postmarked outside of this window.

Does lulus pay for return shipping?

*If your return or exchange is postmarked more than 10 days after the day you received your order, a $7 return shipping fee will be subtracted from your refund amount when returning or exchanging items with our labels. You can find more details about our return and exchange policies here.

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ReturnMastery was created to provide shoppers with clear, straightforward information about store return policies. Return policies can vary widely between retailers, and it’s not always easy to find all the specifics.

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