An immediate full refund to your original method of payment will be made if we are unable to complete your order. Please be aware that refunds might not show up on your credit card statement for a second billing cycle.
RETURN PROCESS To begin a return, click here and include the items you wish to return and your original order number. You will receive an email with a return shipping label and a Return Merchandise Authorization (RMA) number. Put the item(s) to be returned in secure packaging with the original packing slip receipt. Send the package(s) back to us and/or our brand partners after printing the prepaid return shipping label(s), attaching it to the package(s), and mailing it.
If it complies with this Policy’s requirements when it is received in the warehouse, it will be processed in about 7 to 10 business days and a refund will be given. When your return has been processed or if we require more information to process your return, we will let you know by email.
EXCHANGES We provide quick and simple exchange options for our clients. Subject to product availability, customers may exchange for a different size or color of the same item.
Return Policy
https://lordandtaylor.com/pages/return-policy
If you are not completely satisfied with your purchase for any reason, we offer returns within 30 days of shipping date in exchange for the full amount of the
Lord & Taylor
https://returns.lordandtaylor.com/
Start with an order number Start with an email address Returning a Gift? By continuing, you agree to the Terms and Privacy Policy.
Timing: 30 days
You have 30 days from the shipment date of your order to return any unneeded items. After 30 days, all sales are final.
You can return merchandise that is in new condition. This indicates that it has never been worn, washed, or damaged, and all of the tags are still attached.
Items marked as final sale are not eligible for returns.
Specific product categories have additional rules:
- Shoes must be returned in their original box and with the dust cover. The shoe box must be inserted inside another box before mailing.
- Opened beauty products are not returnable.
- When you return a product that had a hygienic liner when you purchased it, it must still have that liner. This applies to hosiery, lingerie, and swimwear.
- Jewelry must be returned with all packaging and paperwork.
Return shipping fee: $99
Lord & Taylor charges a return shipping fee of $7. 99. This amount will be deducted from your refund.
Your original method of payment will be credited with the refund, less the return shipping costs.
Gift recipients receive merchandise credits as refunds for eligible gift orders.
Once we’ve received and examined your return, Lord When your return has been processed, you should receive an email.
To request an exchange, locate your order number and go here to initiate your request.
How to return an item to Lord & Taylor: Next steps
- Find your order number. You can’t process a return without it.
- Get your RMA number and return shipping label by visiting this page.
- Snap pictures of the items you’re returning, your original packing slip, and the receipt.
- Everything should be packaged and returned in accordance with the directions on the shipping label.
Try these from our How to Shop Guide if you want more details on the return policies of your favorite stores.
FAQ
What is the return policy for Lord & Taylor?
Lord Items must be displayed in sellable condition and include the vendor’s original tags and packaging.
Can you return items ordered online?
Most online stores have step-by-step instructions for processing a return. Follow the steps and select the reason for the return. Print a return shipping label.
Does Lord and Taylor do price adjustments?
The advertised item, which may be offered at a competitor’s regular or discounted price, must be available and identical to the Lord’s ” Requesting a price match is a fairly easy process. You can speak with a salesperson in-person or reach customer service by dialing 1-800-223-7440.
How do I cancel my Lord and Taylor credit card?
Call the number on the back of your card, (866) 465-8292, to cancel your Lord and Taylor credit card.
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