Lamps Plus Return Policy

lamps plus return policy

When it comes to shopping for lighting fixtures and home décor, Lamps Plus is one of the leading retailers. With a wide range of products and styles, there’s something for everyone. But what about when you need to return something? What is the Lamps Plus return policy?
At Lamps Plus, we understand that sometimes you may need to return an item for various reasons. To ensure that your experience with us is as smooth and hassle-free as possible, we have established a clear return policy. Here, we have outlined all the details of the Lamps Plus return policy so that you know what to expect when you shop with us.
Whether you need to return an item due to an incorrect purchase, a change of heart, or even if the item is damaged or defective, we want to make sure that you feel comfortable and confident when you shop with Lamps Plus. Read on to learn more about our return policy and how you can ensure

Lamps Plus Return Policy

You may return an online purchase to any Lamps Plus store within 60 days of receiving it, but you must first receive an RMA by calling 877-704-2425. When you

Return Policy05

Absolutely no returns will be accepted after 60 days. Please inspect all products upon delivery.1 page·536 KB

How are the shipping costs calculated?

Shipping costs from Lamps Plus are determined by the product’s size, weight, and destination zone. Any order under $50 will incur a $5 shipping fee. Express delivery or second day delivery is extra. For more information, contact our Customer Service department at 877-704-2425. Call 800-304-8120 if you are a participant in our Professionals program. To learn more about our shipping policy, click here.

How does your free shipping work?

On many of our products, we offer “free shipping” or “free shipping and free returns.” Standard shipping is what is meant by “free shipping,” while express delivery and second-day fees are additional. The lower 48, continental United States are eligible for our “free shipping and free returns” offer. S. only within the United States; not available for orders going to Canada, Mexico, Hawaii, or other international locations Orders placed through Lamps Plus’ website are not eligible for “Free Shipping.” No free shipping or free returns are available for goods that are shipped by freight. Items with giclee art shades, Color Plus and Tiffany Color Plus products, and some items with designer shades are not eligible for “free returns.” To read more about our shipping policy, click here.

Do Lamps Plus Open Box orders qualify for Free Shipping?

Orders for Lamps Plus Open Box are not eligible for Free Shipping. %20Items%20available%20for%20sale%20on%20Lamps%20Plus%20Open%20Box%20are%20previously%20returned,%20or%20lightly%20used,%20and%20are%20available%20at%20discounted%20rates%20up%20to%2070%%20off Before being listed online, our warehouse staff thoroughly inspects every Open Box item to ensure that it is in good working order. Items sold on Lamps Plus Open Box are not eligible for Free Shipping because they are discounted and require additional inspection.

How Does the Delivery Service for Howard Miller Furniture and Clocks Work?

For orders being shipped within the US, a special delivery service is utilized by Howard Miller clocks and furniture. This service includes delivery by two delivery personnel who will carry the clock or piece of furniture up to two flights of stairs, place it where it will be used, and take away all packaging. Read a full description here.

In the continental US, we offer a special service called Room of Choice Delivery for the home delivery of our oversized furniture, furniture that was ordered specifically for the customer, and other related goods. Not all furniture on our website ships via Room of Choice Delivery; those that do will be noted in your shopping cart. If you’d like more information, call us. Room of Choice Delivery and Room of Choice and Unbox Delivery are the two types of Room of Choice Delivery services we provide. We apologize, but this service is not available for orders coming from Alaska, Hawaii, New York, Canada, or other foreign countries.

Visit our Shipping and Delivery page to learn more about these services.

Some furniture and oversized items will ship via Ground Level Entry Delivery, in which case they will be brought into your home’s entrance or foyer. Due to their size or weight, some items may only be able to be delivered to your home’s garage, porch, or first dry area. We apologize, but this service is not available for orders coming from Alaska, Hawaii, New York, Canada, or other foreign countries.

Visit our Shipping and Delivery page to learn more about these services.

FedEx Ground Economy, formerly known as FedEx Smart Post, is a FedEx service that sends low-weight packages to their destination using the United States Postal Service® (USPS). We can provide free shipping on a variety of product designs thanks to this economical shipping method. When shipping to the continental U.S., we occasionally use FedEx Ground Economy. S. , Alaska and Hawaii. For more information, please see the FedEx Ground Economy website.

For many of our products, we provide a “buy online, pick up in store” option that enables you to pick up your order at the store of your choice. To do this, just complete the required information by selecting the “Store Pick Up” option that appears on the product page or the cart checkout page. You will be notified via email when your order is prepared for pickup once it has reached the store. Prior to visiting the store, please wait for the email with the pickup confirmation.

We are committed to using eco-friendly packing solutions whenever possible. We employ air-filled pillow bags to effectively pack boxed shipments and minimize the amount of packaging material required for each order. Additionally, we use 100% biodegradable starch pellets for packaging. These static-free pellets resemble vintage plastic packing peanuts but are entirely free of petroleum, CFCs, and HCFCs and are designed to degrade quickly in landfills.

You have 60 days from the day you receive a purchase to return it if, for any reason, you are dissatisfied with it. After 60 days, absolutely no returns or exchanges will be accepted. Note that other conditions and terms apply. Please review our full returns policy to ensure that your return is handled accurately and promptly.

Although we sell lamp shades and other items, we don’t typically stock lamp parts. However, there may occasionally be some replacement parts available for products we typically stock. Call us to speak with a Lighting expert. We will happily direct you to a vendor that carries a part if we don’t have it in stock.

Items purchased from a Lamps Plus store, in-store kiosk, or online at LampsPlus will not be subject to a restocking fee if your return is within our 60 day return policy. com. This includes products shown in a print catalog from Lamps Plus and other promotional materials.

Items that are ordered specifically and are not part of our standard inventory are subject to a restocking fee, both online and in-store. %20Special%20ordered%20items%20that%20are%20returned%20or%20cancelled%20are%20subject%20to%20a%20restocking%20fee%20of%2020%%20of%20the%20item%20price

Room%20of%20Choice%20Delivery%20items%20are%20also%20subject%20to%20a%20restocking%20fee%20of%2010%%20of%20the%20item%20price This rule only applies to refund returns that don’t involve product defects or shipping damage.

All returned goods must be in their original packaging, so please be aware of this. A $50 fee will be charged for returned goods with cut wires or loose crystal. For more information, view our complete returns policy.

Certain states demand Lamps Plus to add sales tax to online purchases. Sales tax will be automatically added to the shopping cart. Please be aware that unless required by law, we do not add sales tax to any of our prices.

Customers from Alabama should be aware that the seller has already gathered the simplified sellers use tax on the transaction(s) delivered to Alabama, and the customer will be responsible for remitting the tax to the Alabama Department of Revenue. Sellers program account number is SSU- R010068698.

For online purchases at LampsPlus, American Express, Visa, Master Card, and Discover are all accepted credit cards. com. Please be aware that only the US and US territories offer these payment options.

At the checkout, there are payment options like PayPal and Sezzle. Money orders, purchase orders, and personal checks are also accepted, but you must place your order by calling 800-782-1967 first. Please be aware that we cannot ship your purchases made with personal checks, purchase orders, or money orders until these funds have cleared our bank, which could delay the delivery of your order. To complete final processing, purchase orders must first be faxed to us at 818-341-1618 with the original signature attached. Please send purchase orders to Lamps Plus, Internet Department, 20250 Plummer Street, Chatsworth, CA 91311. Please be aware that only the US and US territories offer these payment options.

Lamps Plus uses Sezzle, a leading buy now / pay later company, to offer a flexible payment option to our customers. You will see Sezzle listed on our product pages, and it will show as a payment option in your shopping cart at checkout if your order qualifies. At this time the minimum Sezzle order is $100. Available only in the US and US Territories. Note that once you have completed your order using the Sezzle payment option, Sezzle handles all questions about installments or payments, as Lamps Plus does not have any access to your payment information. If you are a Sezzle customer you can log into your account at

We require a minimum online order of $10 at LampsPlus. com. Most of our items cost more than $10, so this is typically not an issue. However, for smaller items, we require a minimum purchase amount to cover shipping and handling fees.

When and how do you charge my card? What is an “authorization hold”?

An authorization to hold funds for the amount of your order will be put on your card if you pay with a credit card or debit card.

Due to this authorization hold, you are unable to use the funds that were reserved for us but have not yet been transferred to us in order to complete your order. By placing the funds on hold, you can be sure that they will be there when your order is processed. Processing a new authorization hold might be necessary depending on how quickly your order ships.

The typical duration of an authorization hold is 3 to 7 days, though this can change depending on the bank or financial institution you’re using. Please contact your card-issuing bank or institution for its policy if you require more specific information.

We’ll charge the method of payment you used to place your order as soon as your items leave our warehouse, and we’ll also send you a shipping confirmation email. Only when your order ships will your card be charged, and you will only be charged once for your entire order.

We want you to shop at Lamps Plus knowing that we have the lowest prices available.

If%20within%2060%20days%20of%20your%20purchase,%20you%20find%20the%20identical%20product%20advertised%20for%20less%20by%20one%20of%20our%20competitors,%20we%20will%20match%20that%20price%20and%20refund%20to%20you%2020%%20of%20the%20price%20difference!%20Please%20note,%20price%20comparisons%20using%20different%20systems%20of%20currency%20are%20excluded For a complete description, see our Price Protection Policy page.

What are the terms and conditions for the 120% Price Protection Policy?

On our Price Protection Policy page, you can find a thorough summary along with terms and conditions.

The Lamps Plus, Inc. Senior management fully supports the quality assurance program, which is an essential component of our corporate policy and store operations. Our company is dedicated to a successful product safety program that makes sure that our stores’ and our products’ quality, value, and safety standards are met. Lamps Plus, Inc. offers high-quality products that satisfy or go beyond specifications set by relevant governmental agencies and our Quality Assurance department. Continual vendor audits and product inspections are used to assess suppliers and products for compliance with corporate standards and legal requirements. The quality assurance division looks into client complaints and starts the proper follow-up and response action. Email us if you have any inquiries or to leave a comment.

Lamps Plus, Inc. proudly stands behind the products we sell. The Lamps Plus One-Year Warranty states that if you find any material or workmanship defect within a year of the purchase date, we will either repair it for free or, at our discretion, replace it.

The misuse of the product or use of it in ways other than those recommended by the manufacturer is not covered by this warranty, including breakage or malfunctions. The product’s light bulbs are not covered by this warranty. The manufacturer’s warranty that is included with furniture and ceiling fans is covered by their packaging. The furniture we offer is only intended for residential use; it was neither made nor designed to be used in a commercial or other non-residential setting.

This warranty adds an extra year to the manufacturer’s coverage, but it doesn’t cover electronic parts, remote controls, or in-home warranties. Bring the product, your original receipt, and this warranty to your neighborhood Lamps Plus store to get service for an item covered by warranty, or call our customer service department at 877-704-2425. Call 800-304-8120 if you are a participant in our Professionals program. Any items that require service must be brought into a Lamps Plus store or returned to Lamps Plus.

In no event shall Lamps Plus, Inc. be liable for incidental damages. Some states do not permit durational restrictions on implied warranties, or you might be exempt from the exclusion in those states. You have specific legal rights under this warranty, which may differ from state to state. Please keep your original receipt with this warranty. Please use our contact page if you have any questions or to send us feedback about our One-Year Warranty program.

The lighting, furniture, and other items we sell are only intended for residential use; they are not intended for use in commercial or other non-residential settings, unless otherwise noted. Please contact our Lamps Plus Hospitality division for details on commercial-grade designs.

Some product identifies a “Comparable Value” with a reference price. Please be aware that these references are for products that are only available from Lamps Plus and that are made specifically for Lamps Plus. Lamps Plus can provide you with a significant discount in comparison to similar name-brand goods by cutting out a link in the retail chain. Lamps Plus thinks that other merchants offer comparable goods for about the “Comparable Value” price displayed on the signs. However, we encourage customers to shop at our rivals, compare the price listed for the specific item, and make their own decisions. Please be aware that the “Comparable Value” reference price is not the item’s original price and does not reflect the price at which Lamps Plus has sold the item.

No, Lamps Plus is not liable for the labor costs associated with handling, storing, installing, or taking down designs that you order from us.

Just add the Lamps Plus discount code to your shopping cart before checking out. The promotion unique to your code will be updated in your cart. Offers typically only apply to regularly priced, in-stock items; they do not apply to special orders or past orders. Offers cannot be combined with markdown prices or other discount offers. Minimum purchase requirement excludes shipping and applicable taxes. One coupon per customer, one time use only. Offers cannot be transferred and cannot be redeemed for cash or gift cards. Coupons for ceiling fans are only good for Casa Vieja brand fans. If a product that was purchased using a dollar off coupon is returned, the discount value will not be applied to the amount that was refunded. Coupons might only be usable for purchases made offline or online. Please check the terms and conditions specific to your code. For more information, contact our Customer Service department at 877-704-2425. Call 800-304-8120 if you are a participant in our Professionals program.

We provide Gift Cards that can be purchased online or at any Lamps Plus location. These cards can be redeemed in any Lamps Plus location, over the phone, or online.

Visit our Gift Card page to buy one online or to view the balance of your card.

Visit any Lamps Plus lighting store to sign up for the Lamps Plus Rewards program. %20This%20optional%20program%20gives%20you%20a%20Free%201-Year%20Warranty%20on%20all%20purchases,%20a%20Digital%20Receipt%20sent%20with%20the%20warranty%20via%20email%20on%20all%20your%20store%20purchases,%20money%20saving%20coupons,%2010%%20off%20all%20in-store%20clearance%20items%20and%20more

If you don’t live near a store, sign up for our mailing list to receive emails about special offers, sales, and other things.

Online sales prices are listed and are only good for the dates specified on each product page. Please be aware that supplies may be limited and that offers only apply to items that are currently in stock. There are no rain checks offered, and the sale pricing is first come, first served. Additional restrictions might be in place, and the pricing is not valid for special orders, past purchases, or when combined with other coupons or discounts. In emails, catalogs, and other printed materials, we also provide sale pricing. Errors in writing, photography, or description that appear in print or online will be fixed. If you have any inquiries about a sale price, kindly get in touch with us.

You can text any of our Lamps Plus locations to get prompt responses to questions about product availability, features, and other matters. After store hours, texts will be responded to the following business day. You won’t receive texts from us with promotional content; just answers to your questions will be sent to you via text. Message and data rates from your mobile carrier may apply.

Do you have lighting stores in the Midwest or on the East Coast?

With more than 40 years of experience in lighting and interior design and dozens of store locations in California, Oregon, Washington State, Colorado, Arizona, Texas, and Nevada, Lamps Plus is the largest retail lighting company in the country. We currently don’t have any retail locations in the Midwest, East Coast, or Canada. However, our website lists every one of our designs as being for sale, with the intention of offering premium lighting and home décor brands. For a wide selection of the best lighting and home furnishings designs, visit our website or give us a call. We’re happy to help!.

The Lamps Plus Distribution Center phone number is (909) 801-5300. 9425 California St. houses the distribution center’s shipping and receiving warehouse. Redlands, Ca. 92374. (Note that the Redlands distribution facility is not accessible to the general public. ).

Request a Catalog We are happy to mail catalogs to addresses in the US, US Territories, and APO/FPO addresses.

You will receive an email confirmation when you place an order with a list of the items you ordered, the shipping address, your payment information, and a special order ID. No correspondence from us ever contains your complete credit card number. Additionally, you’ll get a second email with carrier tracking numbers informing you when your order ships. Lamps Plus will never sell or distribute your email address. Click here to read our full privacy policy.

Electrical products and bulbs sold through LampsPlus. Only the North American 110-volt system is intended for use in and Lamps Plus retail locations. Use Type A or Type B North American plugs for accessories with cords and plugs.

On each ceiling fan product page, we display the energy information. Look for the yellow “Energy Guide” logo under Product Details. For more information, read our Energy Efficient Ceiling Fans article.

Fear not, our lighting Call us at 800-782-1967 to place an order or if you have any questions about our products. Call 877-704-2425 if you have any inquiries regarding current orders or policy. Call 800-304-8120 if you are a part of our Professionals program. Thank you!.


Does Lamps Plus have a restocking fee?

Original shipping charges are non-refundable. The customer is responsible for paying the return shipping costs, which are not refundable. %20There%20is%20a%2010%%20restocking%20fee%20assessed%20on%20all%20these%20returns We will issue a refund as soon as the product is received at our warehouse in good condition.

Can I return an open box item to Lamps Plus?

All merchandise must be returned in the original packaging. We apologize, but Lamps Plus Open Box orders cannot be exchanged at any Lamps Plus stores. Receive a Return Merchandise Authorization (RMA) before mailing an Open Box return to our warehouse.

Does Lamps Plus have free shipping?

The lower 48, continental United States are eligible for our “free shipping and free returns” offer. S. only within the United States; not available for orders going to Canada, Mexico, Hawaii, or other international locations Orders placed through Lamps Plus’ website are not eligible for “Free Shipping.”

Is Lamps Plus open box reliable?

In general, Lamps Plus is dependable and provides excellent customer service with prompt phone and chat responses. %20Items%20found%20under%20the%20Open%20Box%20section%20offer%20deep%20discounts%20%E2%80%94%20sometimes%20as%20high%20as%2070% However, shipping on these unboxed items can frequently be expensive, especially for customers in rural areas.

Lamps Plus Holiday Sale 2022 – Lamps Plus Commercial – Sale Ended 12-24-22

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ReturnMastery was created to provide shoppers with clear, straightforward information about store return policies. Return policies can vary widely between retailers, and it’s not always easy to find all the specifics.

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