An American company called Free People is well known for its bohemian clothing and lifestyle goods. It sells beautiful women’s clothing, accessories, intimates, shoes and swimwear. Founded in 1984, it has its headquarters in Philly.
You can easily return anything you bought from them if you weren’t satisfied with it.
Please take a look as we discuss the Free People return policy in simple terms today.
Returns and Exchanges Information at Free People
https://www.freepeople.com/help/returns-exchanges/
Return Policy. We’ll gladly accept unworn, unwashed, or defective merchandise purchased on freepeople.com for return or exchange. Free People merchandise
Returns and Exchanges Information at Free People
https://www.freepeople.com/uk/help/returns-exchanges/
Online Return Policy. We’ll gladly accept unworn, unwashed, or defective
Print a pre-paid return SmartLabel® to receive a faster refund!
We’ll be happy to accept unworn, unwashed, or damaged items that you bought on Freepeople. com for return or exchange. The place of purchase must receive any Free People merchandise purchased at independent boutiques and department stores. Please get in touch with each boutique or store to inquire about their return policy. FP MART items must be returned directly to the seller. All items returned to a Free People store must have been purchased there. Items must be accompanied by the original store sales receipt and the attached Free People price tickets. Within 30 days of delivery, if we receive your return at our warehouse, we’ll credit your original form of payment. An electronic gift card from Free People will be given if it is received after 30 days. A new e-gift card will be issued and sent to you in the amount of the credit if you paid with a gift card or e-gift card. Note that e-gifts and gift cards cannot be exchanged or returned. Please be aware that Free People is not liable for any incorrectly returned non-Free People merchandise. If beauty returns Gift returns To print a return label, click the Start A Return (US) link in the footer of our website. enter the order’s order number and the billing region’s zip code. Make sure “This was a gift” is checked, and then enter the email address where you want the e-gift card sent. An e-gift card will be issued after the return is received. Returns for in-store purchases with a gift receipt can be exchanged or refunded for the amount specified on the gift receipt, and refunds come in the form of a merchandise credit. We are unable to process returns for products from the beauty and wellness categories that have been opened and used. All Beauty and Wellness products purchased on freepeople. com must be delivered back to our Returns warehouse unused, unopened, and in the original packaging. Only retailers that carry beauty and wellness products accept returned beauty and wellness products. The product must be unused and unopened in order to be accepted for return. To locate a Beauty and Wellness store nearby, use our Store Locator. Simply look for the lipstick icon to identify a beauty and wellness store there. Swimwear and intimate apparel items that have been worn or are returned in soiled condition are not eligible for returns. All intimate apparel must be returned in its original packaging and with the tags still on. All swimwear needs to be brand-new, unused, and with sanitary strips attached. Items from our Vintage Loves and Vintage Revival line cannot be exchanged or returned. Before making a purchase, please choose carefully and carefully review all product details and sizing. Need help or have questions? Please contact us. Vintage Items from FP MART Returns must be made to the seller directly. No returns may be made to Free People warehouses or retail locations. A pre-paid return label will be provided in every package if your purchase is eligible for one, and you should use it to send your item back. We do not currently offer exchanges, but if you would like a different size or color, kindly return the item and place a new order. Visit your Order History to find a link to our messaging system next to the item if you need to get in touch with the seller. Within 30 days of delivery, furniture and oversized items may be returned for a refund or exchange. Items must be returned in brand-new condition with all of their original materials and packaging. Customers are responsible for any return shipping costs. Only for manufacturer defects, if received after 30 days, will we replace or refund your purchase. Call us at 800-309-1500 so that we are aware of your return.
US Customers: Visit our online returns portal for free, even exchanges if you ordered the wrong size or color!
Your exchange order will be canceled if the item(s) you are exchanging are not returned via mail within 7 days. Your exchange order will start processing once the carrier receives your return. Due to inventory changes, we will reimburse your original form of payment if any items are no longer available. An e-gift card will be issued if the exchange request was made more than 30 days after the original item was delivered.
Sadly, we do not currently provide exchanges for orders placed from outside of the United States. For details on how to complete a return if you are outside of the United States, please visit our international page.
We’ll be happy to accept unworn, unwashed, or damaged items that you bought on Freepeople. com for return. Returns are processed in the order they are received. Once it arrives at our warehouse, please allow a week to a week and a half for your return to be processed.
You can return items to us by using any trackable, insured shipping method at the address listed below. Duty must be pre-paid for returns. Sorry, we can’t accept COD returns.
| Free People Direct |
|---|
| 766 Brackbill Rd |
| Gap, PA 17527 |
| Attn: Returns Department |
The processing of your return typically takes a week to a week and a half. Once the return is finished, we’ll send you a Return Notification email to let you know. Once the return has been processed, please allow 1-3 business days for the refund to appear on the original form of payment.
Items purchased on freepeople.com can be returned to any Free People store with no hassle. com and items purchased from our Free People stores. Items must be in their original state and cannot be used, worn, altered, or washed. Only retailers that carry beauty and wellness products accept returned beauty and wellness products. The product must be unused and unopened in order to be accepted for return. To locate a Beauty and Wellness store nearby, use our Store Locator. Simply look for the lipstick icon to identify a beauty and wellness store there. All items returned to a Free People store must have been purchased there. Items must be accompanied by the original store sales receipt and the attached Free People price tickets. In the event that you return something to a Free People store within 30 days of buying it, your original form of payment will be reimbursed. A Free People merchandise credit card will be issued if returned after 30 days. Returns with a gift receipt will either be exchanged for the value shown there or refunded. Refunds will be issued on a credit card for merchandise.
Items with receipts can be returned for the original form of payment within 30 days of purchase and for a merchandise credit after 30 days.
Items must be unworn and include the store price ticket. Gift receipts must be included for returns in order to be exchanged or refunded for a merchandise credit.
Within 14 days of purchase, a one-time price adjustment will be made with a receipt.
We only accept unused and unopened Beauty products back.
You can return items to us by using any trackable, insured shipping method at the address listed below. Duty must be pre-paid for returns. Sorry, we can’t accept COD returns. Returns are processed in the order they are received. Once it arrives at our warehouse, please allow a week to a week and a half for your return to be processed. Every return sent to our warehouse will incur a $5 fee. 95 return fee will be subtracted from the amount of your refund.
| Free People Direct |
|---|
| 766 Brackbill Rd |
| Gap, PA 17527 |
| Attn: Returns Department |
If you received a gift from freepeople. To print a pre-paid SmartLabel®, go to com and click Start A Return (US). If you want your refund as an e-gift card, choose GIFT when processing your return. To process your gift return, you’ll need the original order number and billing zip code. You can get in touch with us or call us at 800-309-1500 if you don’t have this information. We will need the buyer’s first and last name, as well as their preferred email address, in order to locate the gift order. Items purchased at a Free People store cannot be returned at our warehouse.
If you contact us within 14 days of the original date of shipment or in-store purchase, we will be happy to offer you a one-time price adjustment if you bought items that are currently on sale. To request a price adjustment for orders placed over the phone or online, please dial (800) 309-1500 or send us a message. We do not offer price adjustments on shipping charges. Please visit your neighborhood store with your sales receipt for purchases made there. Visit our store locator to find the location nearest you. We are unable to adjust prices for passing specials or discounts. No orders placed prior to the activation of the promotion or discount are eligible for retroactive application of promotions or discounts. Refunds will be made in the form of payment that was used initially. A new gift card or e-gift card will be issued for the amount of the credit if you used a gift card or e-gift card to make your purchase. For items purchased at our independent boutiques and department stores, kindly take note that we are unable to process price adjustments. We will match freepeople. com prices at any Free People store.
FAQ
Can you return to free people after 30 days?
In the event that you return something to a Free People store within 30 days of buying it, your original form of payment will be reimbursed. A Free People merchandise credit card will be issued if returned after 30 days. Returns with a gift receipt will either be exchanged for the value shown there or refunded.
Can I return something without the tag attached?
It is up to the retailer. However, the majority of retailers will accept returned merchandise even if the tags have been removed as long as they can verify that it has not been worn.
Is there a 30 day return policy?
Unless they provide a full cash refund, exchange, or store credit within seven days of the purchase date, retailers must prominently display their refund policy. Retailers who do not comply with this requirement must accept full refunds within 30 days of the purchase.
What is the returning policy?
A retailer establishes return policies to control how customers return and exchange unwanted products they’ve purchased. Return policies explain to customers what products they can return and why, as well as the time period during which returns are accepted.
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