With retail locations in the US, Canada, Australia, and Mexico, Pottery Barn is a chain of American home furnishings stores. Pottery Barn has a sizable selection of bedding, living room furniture, outdoor furniture, and sofas and sectionals.
Sometimes we want to return a purchase because we are not satisfied with it or because we changed our minds after making it. So here we explain what to do. We offer some pertinent details regarding Pottery Barn’s refunds, exchanges, and returns. You only need to review Pottery Barn’s return policy and get all of your questions answered.
According to Pottery Barn’s return policy, you can return an item you’ve purchased for a refund of the item’s value within 30 days of the purchase along with the original receipt, or within 7 days for quick ship upholstery items. Items without a gift receipt or the original receipt are not returnable.
Returns for holiday gifts are accepted through January 31 if they were purchased between October 15 and December 26.
Easy Return Policy
https://www.potterybarn.com/customer-service/return-policy.html
Items can be returned within 30 days. Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the purchased amount, while returns
Frequently Asked Questions
https://www.potterybarn.com/customer-service/faq/
Eligible items can be returned for a refund of the merchandise value within 30 days of receiving an order or 7 days for Quick Ship upholstery items. An original
Orders & ReturnsHow do I track my order?
24 hours after placing your order, you can track it. Can I return or exchange an item?.
Purchases made between October 15, 2020 and December 26, 2020 can be returned until January 31, 2021 to assist with your holiday gift-giving.
Within 30 days of receiving an order, or 7 days for Quick Ship upholstery items, eligible items may be returned for a refund of the merchandise value. An original receipt or gift receipt is required.
- Return to Stores: You can return non-furniture items for free to your neighborhood Pottery Barn. For all returns and exchanges, a gift receipt or the original receipt is necessary.
- Print a return label from our Returns Policy page and bring it to a UPS location to return by UPS.
- Call Customer Service at 1 for non-custom furniture and other oversized items. 888. 779. 5176.
- Items without an original receipt or gift receipt
- Monogrammed/Personalized items
- Made to Order items, including custom rugs and furniture
- Mattresses
- Gift cards
- Final sale items (with prices ending in $.X7 or $.X9)
- Items damaged through normal wear and tear
Complete details: See our full Returns Policy page How can I change or cancel my order?
You can reach customer service at 1 to make changes to or cancel your order. 888. 779. Deliveries made to 5176 Front Doors cannot be canceled because they are made right away to ensure prompt arrival. On some items, we are unable to accept cancellations or changes; see our return policy Can I ship items to multiple addresses?.
You have the choice to “Ship to multiple addresses” on the shipping page during checkout. Why did the price of an item change since I put it in my shopping cart?
Prices are liable to change, including both temporary decreases and long-term increases. The costs of the items in your cart reflect the price at which you will be charged right now.
Personalized ItemsCan I return a monogrammed item?
Unfortunately, we do not offer returns on personalized products. Verify your monogram or personalization is correct before purchasing. How should initials for a monogram be listed?
The order of initials varies depending on the style you choose for your monogram. It is customary to arrange initials in the first/last/middle order when the center letter is taller than the others. If your name is Laura Marie Clark, for instance, your monogram would be LCM. The order of initials for fonts with equal-sized letters should be first-middle-last. In this case, the monogram would be LMC. See our monogram guide for details.
Shipping Options & ChargesWhat shipping options are available?
Our products are delivered in two ways, either:
- Front Door Parcel Delivery (e. g. , UPS, USPS) to your delivery address.
- Most furniture and other items that weigh more than the permitted limits for parcel carrier shipping must be delivered by truck; this service typically includes our Premium White Glove service and Unlimited Items for a Flat Rate fee.
What does “Unlimited Flat Rate” mean?
For the majority of orders, our truck delivery is subject to an unlimited flat rate fee structure. Products with Unlimited Flat Rate Delivery are clearly identified on the product page.
With Unlimited Flat Rate Shipping, each shipping address can have an unlimited number of eligible furniture pieces and select non-furniture items delivered for a single flat rate. When all of the items in your order are ready for delivery, your order will be shipped.
The premium White Glove Service we offer with truck delivery typically includes unpacking and full assembly of the items before they are delivered by appointment to the room of your choice (installation is not included). How do you deliver furniture?.
The majority of furniture is delivered by truck with our White Glove service, which includes unpacking and full assembly. Items are delivered to your home by appointment to the room of your choice. For more information, see the product page. Some smaller furniture pieces can be delivered by parcel carrier but without White Glove service.
We are happy to place headboards for beds in their original packaging in any room you choose, but we are unable to open the packaging, check them, or attach them to bed frames that already exist. What does “Quick Ship” mean?.
The “Quick Ship” label on an upholstered item indicates that it is stocked at one of our warehouses and can be delivered in two to four weeks. There is no additional charge for Quick Ship items. Please be aware that the Quick Ship status depends on product availability at the time of shipping. How do you calculate shipping and processing charges?.
For Front Door Shipping, the merchandise total for each delivery address determines the shipping and processing costs. If available, next day delivery incurs an additional charge.
The distance from our warehouse to the shipping address and the order total are taken into account when calculating the unlimited flat rate shipping and processing fees for truck delivery.
For the most recent prices, visit our Shipping Information page. What is a Delivery Surcharge?.
There may be a delivery surcharge in addition to the regular delivery and processing fees for items that are large, heavy, or in short supply. Which deliveries will be assessed sales tax? This fee is indicated on the product page by the item price and is in addition to standard delivery and processing fees.
The following states and US territories are charged sales tax on the total amount of the merchandise: AL*, AR*, AZ*, CA*, CO*, CT*, DC*, FL*, GA*, HI*, IA, ID, IL*, IN*, KS*, KY*, LA*, MA, MD*, ME*, MI*, MN*, MO*, MS*, NC*, ND*, NE*, NJ*, NM*, NV Taxes on shipping and processing fees are also collected by the states and US territories denoted by an asterisk. All sales are made by Williams-Sonoma DTC, Inc. unless otherwise stated. additionally, the delivery destination’s local sales tax is tacked on. Williams-Sonoma DTC Texas, Inc. is responsible for all shipments to Texas locations. , and the location where the order was received will determine the sales tax Orders shipped to California locations are F. O. B. destination point which means title passes in California.
For further assistance please call Customer Service department at 1. 888. 779. 5176 or send an email to customerservice@potterybarn. com Can I delay the shipment of my order?.
Please contact our Customer Service Center if you want to place an order but put off the delivery date. Call 1. 888. 779. 5176, and a member of our sales staff will be pleased to help you.
Can I Ship To…?Can I ship to a PO Box?
We can ship most items to a P. O. Box. Oversized items and those shipped directly from our manufacturers are not included. If the product cannot be delivered to a PO Box, a message will be displayed to you during the checkout process. Can I ship an order to an APO/FPO address?.
Please use this example when entering an APO or FPO address:
Name: PO3 Chuck Williams
Address Line: Marine Division Sct 1
Address Line: USS Wisconsin BB–64
ZIP Code: 12345 (use actual zip code)
City: FPO (use “APO” if approriate)
State: AA or AE Can I ship to foreign countries?
Yes. We are happy to offer customers in various foreign countries an improved international shopping experience thanks to our partnership with Borderfree. Learn more Can I ship to Canadian addresses?.
Yes! Visit our stores or shop now at www. potterybarn. How can I use an online gift card, eGift card, or merchandise credit balance checker?
Thank you for your interest. Please visit our Canadian website at www. potterybarn. ca for details or to be informed of Canadian store openings. We regret that we are currently unable to send catalogs to Canada.
Gifts & Gift CardsWhy can’t I gift wrap an item?
Gift-wrapping is not possible for some larger items and items sent directly from our vendors. Any order can have gift messages included on the packing slip for no additional cost. How do I purchase Gift Cards online?.
We offer gift cards and EGift Cards. Visit the Gift Cards page. How can I use an online gift card, eGift card, or merchandise credit balance checker?
Enter the 16-digit Gift Card number and the 8-digit PIN at checkout to redeem, and the value of the Gift Card will be automatically subtracted from your final bill.
After you receive your Pottery Barn eGift Card, you cannot return it or cancel it. Before the delivery date chosen at the time of your purchase, customers who wish to cancel an eGift Card purchase order before it is delivered to a recipient should get in touch with CashStar Customer Support.
A merchandise credit that can be used online, in stores, or over the phone will be issued as payment in the event that you return items that were initially purchased with an eGift Card. What happens if I misplace my gift card, eGift card, or store credit?
Gift cards, eGift Cards, and merchandise credit cards should be treated like cash.
As you would with a bank credit card, please keep the cards away from magnets and other potentially harmful objects. If the magnetic strip is damaged, the value may be forfeited.
Please get in touch with Cash Star Customer Support right away if your EGift Card has been lost or stolen. Can I send someone a printed EGift Card to use as a gift?
Yes. Simply send the eGift Card to yourself, personalize it for your recipient, and print it. To do this, fill out the “Recipient Email” field with your own email address and select the “This is for me” checkbox. On the Gift Card preview, enter the recipient’s name and a custom message before completing the transaction as usual. You will receive an eGift Card alert via email. Click “Print this page” after retrieving your eGift Card by following the instructions in the message. The resulting printout can be given as a gift and redeemed online or at one of our retail locations. What is Group Gifting?.
Similar to “chipping in,” group gifting entails splitting the cost of a present with friends or family rather than buying it all by yourself. Contributions are gathered and combined, and the recipient is given an EGift Card for the sum of all contributions. Get started on our Group Gift Cards page.
Pottery Barn Credit CardWhat is the Pottery Barn Key Rewards Credit Card?
With the Pottery Barn Key Rewards Card, customers can shop and earn the best rewards from any of our seven brands in-person, online, or through our catalogs. Williams Sonoma, Inc. Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Williams Sonoma, Williams Sonoma Home, West Elm, and Mark are among the brands. What is The Key Rewards?.
The Key Rewards is a comprehensive program that enables participants to accumulate and use rewards on qualifying purchases made across our family of seven brands. %20There%20are%20two%20ways%20to%20join:%20Apply%20to%20be%20a%20Cardmember%20and%20earn%205%%20back%20in%20Gold%20rewards%20with%20a%20Key%20Rewards%20Credit%20Card %20Or,%20join%20as%20a%20Member%20for%20free%20and%20use%20your%20registered%20phone%20number%20at%20checkout%20to%20earn%202%%20back%20in%20Silver%20rewards What advantages does the Pottery Barn Key Rewards Credit Card offer?
Cardmembers%20can%20earn%205%%20back%20in%20rewards%20on%20eligible%20purchases%20online%20or%20in-store%20across%20our%20seven%20brands%20or%20opt%20for%2012-month%20promotional%20financing%20on%20purchases%20of%20$750%20or%20more %20Plus,%20Visa%20Cardmembers%20can%20also%20use%20their%20card%20anywhere%20Visa%20is%20accepted%20and%20earn%204%%20back%20in%20rewards%20at%20restaurants%20and%20grocery%20stores%20and%201%%20back%20on%20everything%20else How do I apply for a Pottery Barn Key Rewards Credit Card? find out more
There are two easy ways to apply for a Pottery Barn Key Rewards Card: Apply Online, or visit any Williams Sonoma Inc. store within the United States. Capital One issues Pottery Barn Key Rewards Credit Card accounts. How do I manage my Pottery Barn Key Rewards Credit Card Account?
When logged into any brand here, go to your rewards dashboard to view your rewards. Log into your Capital One account here to manage your credit card and pay bills online. Where can I get more information?.
Visit this page to learn more about The Pottery Barn Key Rewards card or call 844-209-4382 for customer service. Visit this page to learn more about The Pottery Barn Key Rewards Visa Card or call 844-215-6553 for assistance.
Payment MethodsWhat payment methods are available?
You have the option of paying with a credit card (Visa, MasterCard, American Express, or Discover), a Pottery Barn credit card, PayPal, Apple Pay, Affirm, Venmo, a Pottery Barn gift card, or a gift card for any Williams-Sonoma brand.
Mobile Wallet RewardsHow do I add my rewards to my mobile wallet?
Click the “Add to Wallet” or “Save to Phone” button when you get your subsequent reward via email, then adhere to the on-screen directions to add your rewards to Apple Wallet or Google Pay. Your digital rewards card will automatically update after downloading to display all of your rewards. Please be aware that following an in-store purchase or order shipment, it takes approximately 48 hours for your rewards balance to update. How do I view the total value of my rewards in my mobile wallet?
On the top of your digital rewards card, you can see your total reward value. Tap (…) on an Apple device or scroll down on Google Pay to view the complete list of your reward certificates, including the value and expiration dates. Why is mobile wallet showing $0. 00 in rewards even though I just made a purchase?.
Only rewards that are eligible for redemption will show up in your mobile wallet. 30 days after earning $20 (or $25 before 9/15/21) rewards are unlocked. By logging into your account at Potterybarn, you can monitor your progress. capitalone. How long will it take for a reward to show up in my mobile wallet after I earn, return, or redeem it?
After your in-store purchase or the shipment of your order, your rewards account balance will be updated within 48 hours. Can I add my credit card from Pottery Barn Key Rewards to my mobile wallet?
No. Only your rewards can be added to mobile wallet. Why did I receive a notification?.
To turn off these notifications, tap (…) in the top right corner of an Apple device and select “Allow Notifications.” Tap Menu on Google Pay. Why don’t my rewards anymore show up in my mobile wallet?
You must switch your old Pottery Barn card for your new Pottery Barn Key Rewards card if you added rewards to your mobile wallet before August 23, 2021. When you unlock a new reward, it will then automatically appear in your rewards. Who should I speak with if I have inquiries about my rewards or mobile wallet?
For questions and support contact:
Click here to get a Pottery Barn Key Rewards card, or call 844-209-4382 for customer service.
Click here to apply for a Pottery Barn Key Rewards Visa card or call 844-215-6553 for assistance.
Business SalesWhat services do you offer for Business Or Interior Designers?
We dedicate our sales and services to interior designers, home builders, hoteliers, and purchasers of business gifts.
Yes, a lot of our products can be personalized with a business logo or staff monograms. Call 1. 800. 838. 2589 or email us at businessgifts@potterybarn. com and well be happy to assist you. Can I buy gift cards in bulk?.
Absolutely. Call 1 for more information or to buy gift cards for more than $5,000. 888. 684. 7333 or email us at incentives@potterybarn. com.
StoresWhere can I view store locations and hours?
View our Store Locator. Where can I find details about classes and other events held by the store?
View our Store Events. Outside of the contiguous 48 states, are there any Pottery Barn Stores?
Online SecurityWhen I submit credit card information online, is it secure?
The security of your credit card information is protected by sophisticated encryption and authentication tools at Pottery Barn, and we will make every effort to keep it secure on our systems. Specifically, every page in the potterybarn. Secure Socket Layer (SSL) encryption is used during the ordering process on com to prevent unauthorized parties from reading credit card information. But you do so at your own risk because we cannot guarantee or warrant the security of any information you transmit to or from our website. We strongly advise you to sign off your account and close your browser window after visiting our website in order to prevent others from accessing your credit card information, especially if you are using a computer with someone else or in a public space. Does Pottery Barn Rent or Sell My Information to Other Businesses?
We will only contact you if you want to hear from us. Call our customer service department at 1 if you’d rather not receive information from us or our carefully chosen partners. 888. 779. 5176 or send an email to customerservice@potterybarn. com.
Please get in touch with us at 1 if you’d like to update or correct your email address, street address, or any other personal information. 888. 779. 5176 or customerservice@potterybarn. com.
Please be aware that these requests may not always be processed for up to 6-8 weeks, especially if we are removing your name from postal mailings.
Product SafetyWhat is California Proposition 65, and how does it apply to the items you sell?
We test all of our dinnerware, glassware, and other food-serving items to make sure they adhere to FDA and California Proposition 65 lead and cadmium requirements. We provide the following warning to our Californian customers in accordance with Proposition 65: “The materials used on the exterior of this product contain lead, a chemical known to the State of California to cause birth defects or other reproductive harm.” We issue the following warning if a serving vessel’s interior or pouring lip is finished with a lead-based glaze: “Use of this product may expose you to lead and/or cadmium, which are reproductive toxins recognized by the State of California to cause birth defects or other reproductive harm. “.
Applying it to the Mica Lamp
The soldered metal rims on our Mica Shades contain lead. We provide the following warning to our California customers in accordance with Proposition 65: “This product’s exterior materials contain lead, a chemical known to the State of California to cause birth defects or other reproductive harm.” “.
FAQ
Can you return items to Pottery Barn after 30 days?
Within 30 days of receiving an order, or within 7 days for Quick Ship upholstery items, you can return eligible items for a refund of the merchandise value. An original receipt or gift receipt is required. Items with monograms and furniture or rugs made to order are not eligible for returns.
Can Pottery Barn items be returned to the store?
Return to Stores: You can return non-furniture items for free to your neighborhood Pottery Barn. For all returns and exchanges, a gift receipt or the original receipt is necessary.
How long after you buy something can you return it?
California, for instance, mandates that retailers display their refund policies prominently unless they provide full cash refunds or store credit within seven days of the purchase. Customers may return items for a full refund within 30 days of a purchase if a store complies with this requirement.
What does Pottery Barn do with returned items?
Any products that are unable to be repaired are recycled. Certified – Items undergo a final manual inspection to check for high-quality repairs.
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