Petsmart is one of the largest nationwide pet retailers in the US and is known for its commitment to providing quality pet products and services. The Petsmart Return Policy has been designed to ensure customers can trust that their purchases are safe and secure, and to make sure that all returns are handled in a timely and efficient manner. Customers can be sure their return experience is handled with care, and that their satisfaction is guaranteed. The Petsmart Return Policy is comprehensive and easy-to-follow, to make sure customers feel confident and secure when making a return. It covers everything from refunds, exchanges, and returns for store credit. We will discuss the policy in detail, and answer any questions or concerns you may have about how it works.
Return Policy
https://www.petsmart.com/help/returns-and-refunds-H0008a.html
Returns or Exchanges Without a Receipt or With a Receipt Older Than 60 Days: Bring the product and a valid ID to any store and a merchandise return card for the
Returning a product
https://www.petsmart.com/help/returns-and-refunds-H0008c.html
Refunds are issued in the same form of payment originally used for the purchase within 30 days of our receiving the returned order. Retain a copy of the packing
What Happens To My “Treat Points” When I Make a Return?
When you return an item for which you used “Treat Points,” you will NOT receive those points back.
Additionally, PetSmart will “remove the points earned from the initial transaction.”
See Also: Clever Ways to Find Cheap Veterinarians Near You
Yes, you have 14 days to return a dead fish.
You’ll need to bring back the dead fish as evidence, which is kind of gross.
Additionally, some PetSmart locations may ask you to return a sample of your water and may refuse to accept your return if the water tests “unacceptable for fish.”
Head scratcher #1: There is no official PetSmart policy (that I can find) on needing to bring-in a water sample. Therefore, you might want to purchase your fish from a different store in your town if your local PetSmart requires it.
Imagine you purchased a 50-pound bag of dog food, only to have Fido reject it.
Surprisingly, PetSmart WILL permit brand-new pet food exchanges.
You have 14 days to return the bag with your receipt if you opened it. (Thanks to employee Jess for this information).
Within 60 days of purchase, you may exchange unopened food (along with your receipt).
Note: To confirm this information, I called my neighborhood PetSmart and spoke with the manager.
Also see: 17 Stores Where You Can Return Used Items and Get a Full Refund
Yes.
This is the BEST way to make a return if you live close to a PetSmart location; otherwise, you’ll be responsible for the return shipping costs.
Yes, there are several to be aware of:
PetSmart does not accept returns or exchanges for prescription pet medications.
– Electronic Items: If the price is more than $10, you must have the receipt to return them. Think training collars, electric fencing and specialized training items.
– Grooming Supplies: If the cost is more than $10, a receipt is required.
Pumps and Filters: If the value is greater than $10, a valid receipt is also required.
– Non-Prescription Drugs/Vitamins: If the cost is more than $10, a receipt is required.
Can I Make a Return When I Paid With a Check?
If you paid with a check initially, you can return it.
Just be aware that you won’t receive a merchandise return card or cash until 10 days have passed since the original sale date.
Not all hope is lost if you lose your receipt.
Specifically, if you’re a member of their Pet Rewards program they can look up your purchase history using your phone number.
If not, you may return the item with a legal photo ID. D. and they’ll provide you with the lowest sale price in the form of a “merchandise return card” that you can use to make another purchase later on.
See additionally: All the Stores That Permit Returns Without a Receipt
However, your refund will only be applied as merchandise credit and not to your PayPal account.
Alternatively, debit card purchases will be refunded as cash.
Head scratcher #2: So you can get a cash refund with debit card purchases but not PayPal…what the heck is the difference?.
Yes.
If you’ve ever wandered through a PetSmart store, you know they sell cool animals like mice, rats, hamsters, snakes, and iguanas.
You have 14 days from the date of purchase to return one of these animals if you find yourself in a situation where you must.
You must return with the animal, the original receipt, and any other paperwork they may have given you.
It’s also important to remember that you have to return the animal to the shop where you originally bought it.
Yes, you have 60 days from the date of purchase to return clearance items.
The return section at the bottom of your packing slip must first be filled out.
The next step is to contact PetSmart at 1-888-839-9638 to obtain a return authorization number (RMA).
They will now send you a shipping label via email so you can package the item and send it back via FedEx.
To prevent confusion, make sure to include the RMA number on the outside of the box.
When compared to other retailers, the processing time for returns could take up to 30 days. (head-scratcher #3).
Additionally, unless PetSmart is at fault for the return, you are responsible for the shipping costs.
Because of this, it’s much preferable to return items in-person and completely avoid these fees.
What To Do If My Online Order Shows Up Damaged?
PetSmart requests that you contact them at 1-888-839-9638 within 30 days so that they can resolve the situation.
Be sure to have both your order number and the item number listed on your invoice slip on hand.
What is your opinion of PetSmart’s return policy? Please share your positive, negative, or neutral experience in the comments section.
By Kyle James
FAQ
What’s the return policy at PetSmart?
Receipts are valid for 60 days from date of purchase. A cash refund will be given if the purchase was made with cash. After a 10-day waiting period from the date of sale, if a purchase was made with a check, a refund will be given with a merchandise return card or cash for the appropriate amount.
How many days do you have to return to PetSmart?
60 Days. You can return items to PetSmart for up to 60 days following the date of purchase.
Does PetSmart take Open returns?
The good news is that you can return opened food to PetSmart if you do so within 14 days if this occurs to you. Naturally, you must provide proof of purchase, so keep all of your receipts.
Can you make a return to PetSmart without a Receipt?
In-store returns are accepted with a packing slip or shipping confirmation as identification. The return must be credited to the same credit card that was used to make the original purchase.
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