At Petco, we understand that shopping for pets can raise a lot of questions. That is why it is important to us to be clear and transparent about our return policy. We want our customers to feel empowered to make the right decisions when it comes to pet products and supplies, and that includes understanding how, when, and why they can return purchases. In this blog post we will discuss the Petco return policy in detail, so that customers can shop with peace of mind. We are committed to providing the best customer experience and always strive to offer the most convenient and reliable returns process. With that in mind, let’s dive into the specifics of our return policy.
Returns
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PETCO Returns and Refund Policies
https://www.returnsandrefunds.com/PETCO/Returns
Customers can return items in stores or via mail that were purchased online at Petco.com. All returns must be made within 45 days of purchase to receive a
Petco Return Policy [no receipt, open food, dog toy, animal]
Within 30 days of the original purchase date, you may return or exchange items with a receipt. Petco will make every effort to accommodate your return or exchange even if you don’t have a receipt. Petco might be able to look up your purchase in its database depending on the type of purchase you made.
Within 30 days of the original purchase date, Petco will accept opened food items for return or exchange in accordance with our return policy. Unfortunately, Petco cannot accept any damaged, or expired items.
Additionally, most of Petco’s pet products, including dog toys, animal habitats, and pet clothing, come with a satisfaction guarantee. Within 30 days of the original purchase date, you may return or exchange any item if you are not entirely satisfied.
Petco will issue a refund for online orders to the original form of payment. We will issue a Petco Merchandise Card that can be used both in-store and online if the payment method is no longer valid. End of Discussion Book – No More .
You can return products with or without a purchase receipt.
Any food item can be returned to Petco within 30 days of purchase, but food cannot be returned to a Petco store or an Unleashed Petco store.
If you wish to return a food item, you must send it to the distribution center of petco.com (address below) and include the original packaging slip.
Petco. com Returns 257 Prospect Plains Road, Ste. B Cranbury, NJ 08512.
Even if the product is opened, Petco will refund your purchase. Please bring your receipt with you. If you can’t find it, they can use your PALS account to look it up for you.
The Petco store or by mail will not accept the medication or pharmacy items.
If you have any inquiries about your order, call customer service at 1-877-738-6742.
There are some guidelines for returning the merchandise you purchased.
- To return a product, you have 30 days from the date of purchase.
- Take a photo of the product in its packaging and send it to the company before returning anything to them.
- To be resold, the original cartoons must be in good condition or not even be opened.
- Along with the packing slip, a printed version of Cali Bamboo’s Return Authorization form is required.
- Please package the product with care.
- The customer will be charged a 25% restocking fee.
Even if you want to, you cannot return any live marine animals.
On the other hand, dog training tools and grooming supplies are not returnable.
Additionally, once acquired, live fish, invertebrates, and saltwater fish are inappropriate for the aquatic section.
Prescription food, individualized items, and pharmacy supplies are not accepted at this establishment.
There are two simple methods to return a Petco purchase.
The purchased item may be returned to a Petco store or an Unleash by Petco location within 30 days of the date of shipment. The Petco store is open to the public.
To return the order in-store, bring the following items:
- When asked to fill out the information at the register, you can have a paper receipt with you or have one on your smartphone.
What is the location of the return receipt?
There is a link to print or view your store return receipt in the Order History section of your account.
- Once you’ve seen your order details, click “View Details” next to the relevant order details to retrieve your receipt.
- You can find information in the Petco App’s My Orders section.
- Print the receipt at home or have it ready on your smartphone when you get to the register using the purchase confirmation email.
The Petco Return Policy makes shipping back purchases simple.
- If you return the items by mail, the shipping costs are not refundable.
- You can also return a product purchased from petco. com to a Petco warehouse/fulfillment center within 30 days. Petco will start the refund process once it receives the goods.
- For returns to warehouse/fulfillment facilities, the account owner will receive an email after 30 days with a gift card (merchandise credit).
- Should you choose to return the goods by mail, kindly take note of the following address:
The following is Petco’s return policy if you happen to lose an animal that you ordered:
- If you lose any live plants, marine fish, freshwater fish, invertebrates, or other petco.com online purchases com’s customer service department at 1-877-738-6742 within seven days of delivery.
- Additionally, ensure that you are not eligible for a refund if you do not contact the company within 7 days.
- You must email the photo to the Service team as proof.
- It won’t be accepted if you send a sample to a Petco store by mail.
- Live freshwater fish, saltwater fish, and invertebrates will be delivered by customer service rather than the Petco store.
- When calling Customer Service, please have your order number handy.
Taking care of animals is also important. Petco has taken all necessary safety measures to ensure the protection of the public and the animals.
Due to this, they have temporarily closed their stores and are completing extensive cleaning in the interim.
When conditions are more favorable and the effects of the Coronavirus have subsided, they will reopen.
You will only receive in-store credit for the listed store price for returns made after 30 days or if you lose your receipt. You won’t be reimbursed but can exchange the item instead.
If you choose to exchange the item for a different one, you will be given credit for the amount that is shown on your store return receipt.
The refund procedure will start as soon as the returned item is received. The refund will be handled the same way regardless of whether you ordered and shipped the item online.
If you make an online purchase through PayPal and then take it back to any Petco location to receive a credit card refund Items can be exchanged or returned with a receipt. With proof of purchase, you can return it within 30 days of the purchase date for a full refund.
No, food products cannot be returned once they have been opened.
| Company Name | Petco |
|---|---|
| Return Time Limit | 30 Days |
| Receipt Required | Not always |
| Return Label | None |
| Restocking Fee | Yes |
| Refund / Exchange | Customer’s preference |
| Online Purchase | You can return and exchange online and at any Petco store |
| Original Packaging Required | Yes |
| Probability of Success Return | Medium |
| Conditions | ➨ Original packaging and receipt ➨ If you misplaced your receipt you need to bring your valid photo ID ➨ A 25% re-stocking fee is applied ➨ Shipping charges are non-refundable ➨ Your refund will be processed in the same way |
| Exceptions | Tools for grooming, dog collars, and leashes, filter or pumps; electronics, pet medication or vitamins |
Conclusion
You can gain an understanding of how straightforward it is to return a purchase to Petco by reading this page’s explanation of the company’s return and exchange policy. Most things can be returned within 30 days of purchase.
We hope this clarifies everything you wanted to know about Petco’s return policy. Please share your thoughts in the comment box below.
FAQ
When did Petco change their return policy?
As of Feb. We will honor the original return period listed on your receipt and resume accepting in-store product returns on January 1, 2021, free of any fees associated with the temporary suspension.
Can you return pets at Petco?
If the pet is not ill or hurt, we will refund you and put it back on the floor for the full price within 30 days. If you’re ill or hurt, we’ll still give you a refund (within 30 days), but it will go toward the Wellness Room. Call your neighborhood shop after 30 days to see if they have space for the pet.
Can I return an opened bag of food to Petco?
You can return dog food to Petco for a full refund or exchange, whether it’s opened or not, within 30 days of the original purchase, regardless of whether it’s been used. Without a receipt, no returns or exchanges for dog food or any other item will be processed.
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