When shopping for the perfect outfit, there’s nothing worse than getting to the checkout only to find out the item you wanted isn’t the right size. As the premier online destination for menswear, MR PORTER offers a wide selection of high-end fashion items, but they also provide an excellent return policy so you can rest assured when you make a purchase. The MR PORTER return policy offers a hassle-free approach to returns and exchanges. Not only can you make a return or exchange an item, but you can also track the progress of your return and exchange online, making the entire process easier and more secure. In this blog post, we’ll take a closer look at the MR PORTER return policy so you know what to expect when shopping at this store. From the return policy basics to how to track your return, you’ll be able to make sure that you get the most out of your purchase.

Exchanges and Returns

https://www.mrporter.com/en-us/content/help/exchanges-and-returns/

Items must be returned to us unused with all MR PORTER tags and designer labels still attached. Returns that do not meet our policy will be sent back to you.

Terms and Conditions

https://www.mrporter.com/en-us/content/help/terms-and-conditions/

If your item is faulty when you receive it, you can return it for a refund within 30 days from the date you received it. If you have owned your item for longer

United States: MR PORTER REWARDS TERMS AND CONDITIONS

Accept these terms and conditions to join the MR PORTER rewards program. You accept these terms by taking part in MR PORTER’s rewards program.

The company YNAP CORPORATION, a Delaware corporation with its main office at 100 Fifth Avenue, 11th Floor, New York, NY 10011, USA, runs the rewards program for MR PORTER, known as “MR PORTER Rewards.”

1) Becoming part of MR PORTER Rewards

You must have a registered account on MR PORTER in order to be eligible for and to take part in MR PORTER Rewards. If you meet the requirements to join MR PORTER Rewards, you will be enrolled in the program once you have spent $3,000 over the course of a consecutive 12-month period (excluding cancelled orders, returns, delivery fees, taxes, or duties; the “Rewards Value”). Check your Loyalty Hub for information about your membership and rewards, or make sure you’re signed up for our push and email notifications so we can send it to you. Your MR PORTER account contains a link to your Loyalty Hub. In your account, you can also review and modify your communication preferences. Your tier status will be lost if you close your MR PORTER account, and all MR PORTER Rewards Value will be removed from your account. If you later create a new account, your MR PORTER Rewards participation will start over as if you were a new participant on the day that you create the new account. Your previous Rewards Value cannot be reinstated on this new account. You will appear as a separate customer for each account if you have more than one MR PORTER account, and each account may be assigned to a different tier level depending on its circumstances. Participants in MR PORTER Rewards must not be employees or contractors of MR PORTER and its affiliates.

2) Eligible Purchases

Making purchases on MR PORTER is how one obtains MR PORTER Rewards Value. Your payment for an order will be used to determine the value of your MR PORTER Rewards. Any value attributed to a purchase (or portion of a purchase) made using gift cards, store credit, promotional codes, delivery costs, or any other MR PORTER promotional discount is not included in an eligible purchase for MR PORTER Rewards (‘Eligible Purchase’). Which purchases are considered Eligible Purchases for the MR PORTER Rewards program is entirely up to our discretion. Only eligible purchases that are not returned or canceled can earn Rewards Value. The Rewards Value you have earned will be added to your account each month, but order values won’t be added until the returns window has closed. The terms and conditions on the MR PORTER website specify the returns window. At any time, without prior notice, we may modify this time frame in our sole discretion. Any modification will become effective once it is published on the MR PORTER website. Be sure to frequently review the most recent version of these T&Cs and our website terms. All purchases made on MR PORTER must be made solely for personal, not business, purposes.

3) Tiers

There are four tier threshold values for MR PORTER Rewards, and they are as follows: Silver ($3,000) 00-$5,999. 99), Gold ($6,000. 00-$8,999. 99), Platinum ($9,000. 00-$11,999. 99) or EIP ($12,000. 00 +). These T&Cs govern the Silver, Gold and Platinum tiers only. If you are selected for the EIP, a member of our personal shopping team will get in touch with you to go over all the details of your rewards and any restrictions on using them. Unless you move up a tier, the rewards tier benefits are valid for 12 months. Once you have earned enough Rewards Value to advance to the next tier and these terms have been followed in applying the value of any eligible purchases to your account, Each level grants access to better or additional rewards, including thrilling rebates, early sale access, shipping benefits, welcome benefits, and your yearly birthday gift. According to your Loyalty Hub, each reward might be subject to additional, detailed terms and conditions. Spend value is calculated in USD ($).

4) General Rewards Information

You must make sure that the contact details on your MR PORTER account are correct and current. Due to incorrect information you provided, we will not be held liable for any MR PORTER Rewards Value that is not applied to your account. The terms and conditions on MR PORTER’s website, which are available here, will apply to all orders placed on that website. The value of MR PORTER Rewards cannot be transferred, exchanged, or redeemed for cash. You acknowledge and accept that we may analyze data from your MR PORTER account in order to make personalized recommendations and offers to you. Please review our Privacy Policy for more details on how MR PORTER uses your personal data and what your rights are under data protection law. You can update your email communication preferences in your account. Alternately, adhere to the instructions for unsubscribing at the bottom of advertising emails from MR PORTER. At any time, we reserve the right to review and change the benefits and tier thresholds in our sole discretion. At any time, we reserve the right to decline, terminate, or combine more MR PORTER accounts. If there is a disagreement over MR PORTER Rewards or these terms, We may modify, withdraw, or cancel these T We will communicate material changes to you. If we have reason to believe you have been acting dishonestly or in violation of these T, we reserve the right to close your account or remove you from MR PORTER Rewards at any time. When T

Please visit our FAQs page if you have any additional questions. Alternatively, you can reach our Customer Care team at customercare@mrporter for more information and assistance. com or phone: +1 877 535 3677.

Enjoy savings on a number of Sale items on MR PORTER in accordance with these Terms and Conditions (“T”).

• Running this Sale is YNAP Corporation, doing business as “MR PORTER.”
• The Sale is only valid for certain items in the “Sale” section of the MR PORTERS website and mobile application, which can be found here: https://www mrporter. com/mens/sale (the “Sale”).
• Only the MR PORTER website and app will offer the Sale beginning at 5:00 GMT on Monday, December 12, 2022.
• AESOP, ALEXANDER MCQUEEN, ALEXANDRA LLEWELLYN, AMALGAM COLLECTION, ANITA KO, ANNOUSHKA, ARCTERYX, AS29, ASPREY, ASSOULINE, AUDEMARS PIGUET, AUGUSTINUS BADER, AUTRY, BAMFORD LONDON, BAMFORD WATCH DEPARTMENT, BANG, and 111SKIN are among BARBARA STURM, DR. DENNIS GROSS SKINCARE, DUFFY JEWELRY, EÉRA, ELHANATI, ESCENTRIC MOLECULES, FERNANDO JORGE, FORM NUTRITION, FORNASETTI, FOUNDRAE, FPM MILANO, FRANCK MULLER, FREDERIC MALLE, FREDERIQUE CONSTANT, GABRIELA HEARST, GARRETT LEIGHT CALIFORNIA MOSER & CIE. , HEALERS FINE JEWELRY, HEIMPLANET, HERM’S TIMEPIECES, HOKA ONE ONE, HORACE, HUBLOT, IN BED, INNERMOST, IWC SCHAFFHAUSEN, JACQUES MARIE MAGE, JACQUIE AICHE, JAEGER LECOULTRE, JEAN ROUSSEAU, JENNY DEE JEWELRY, JOHN HARDY M. RIMOWA, ROGER DUBUIS, ROLEX, S, WILLIAMS, RALPH LAUREN HOME, RESSENCE, RICK OWENS KIDS T. TAG HEUER, TASCHEN, TATA HARPER, THE CONRAN SHOP, THE MR PORTER PAPERBACK, THE WATCH ANNUAL, THIERRY LASRY, TIFFANY, SAINT LAURENT, SAINT MXXXXX, SCATOLA DEL TEMPO, SHAMBALLA JEWELS, SHAY, SISLEY, SOHO HOME, SPACE AVAILABLE, SPINELLI VILEBREQUIN, VILTIER, VILTIER, VILTIER, VITAL PROTEINS, WATCH BROTHERS LONDON, WIND VINTAGE, WOLF, YEEZY GAP ENGINEERED BY BALENCIAGA, YVONNE LÉON, ZENIT, TOOGOOD, TRANSPARENT SPEAKER, TRUDON, TUDOR, ULYSSE NARDIN, UNIMATIC, VEL
• The list of brands and/or products not included in the Sale may occasionally be changed by MR PORTER.
• The discount that applies to each item must be as specified on the MR PORTER website and mobile app. No additional discount will be offered on Sale items (before or after they have been purchased), unless MR PORTER decides to do so.
• There is no way to combine the discount on Sale items with any other offers, discounts, coupons, codes, or certificates.
• All purchases made on MR PORTER must be made solely for personal, not business, purposes.
• Sale items are subject to availability of stock.
• No cash alternative is provided and the sale discount is not exchangeable or transferable.
• At its sole discretion, MR PORTER reserves the right to revoke, suspend, cancel, and/or modify the Sale and these T
• If there is a disagreement regarding the Sale, MR. PORTER’s decision is final, and there will be no correspondence or discussion.
• Along with these T This includes the restriction on returns for Sale items marked “Final Sale.” This does not impact your consumer rights.
• Please see our Privacy Policy for more details on how MR PORTER uses your personal information, including for managing the Sale.

Need help? Email [email protected] or call +1 877 535 3677

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• This promotion is run by YOOX NET‑A‑PORTER GROUP S. p. A and/or its affiliates, trading as “MR PORTER”. When ordering from the MR PORTER website or app, enter the Code at the checkout to take advantage of this promotion.
• This promotion is valid on qualifying orders placed between 07:00 GMT on January 20, 2022, and 07:00 GMT on January 24, 2022 (the “Promotion Period”).
• The%20code%20may%20only%20be%20applied%20to%20SALE%20items%20marked%20%E2%80%9CEXTRA%2015%%20OFF%E2%80%9D
• There is no minimum spend requirement and multiple uses of the Code are permitted during the Promotion Period. The following brands and products are not permitted to use the code: 111SKIN, 19-69, 42 SUNS, AESOP, ALEXANDER MCQUEEN, ALEXANDRA LLEWELLYN, AMALGAM COLLECTION, ANITA KO, ANNOUSHKA, ARCTERYX, AS29, ASPREY, ASSOULINE, AUDEMARS PIGUET, AUGUSTINUS BADER, AUTRY BARBARA STURM, DR. DENNIS GROSS SKINCARE, DUFFY JEWELRY, EÉRA, ELHANATI, ESCENTRIC MOLECULES, EXCLUDED BRANDS (FW22 CONT/OLD), FERNANDO JORGE, FORM NUTRITION, FORNASETTI, FOUNDRAE, FPM MILANO, FRANCK MULLER, FREDERIC MALLE, FREDERIQUE CONSTANT, GABRIE MOSER & CIE. , HEALERS FINE JEWELRY, HEIMPLANET, HERM’S TIMEPIECES, HOKA ONE ONE, HORACE, HUBLOT, IN BED, INNERMOST, IWC SCHAFFHAUSEN, JACQUES MARIE MAGE, JACQUIE AICHE, JAEGER LECOULTRE, JEAN ROUSSEAU, JENNY DEE JEWELRY, JOHN HARDY M. REPOSSI, RESSENCE, RICK OWENS KIDS, RIMOWA, ROGER DUBUIS, ROLEX, S. WILLIAMS, RALPH LAUREN HOME, T. TAG HEUER, TASCHEN, TATA HARPER, THE CONRAN SHOP, THE MR PORTER PAPERBACK, THE WATCH ANNUAL, THIERRY LASRY, TIFFANY, SAINT LAURENT, SAINT MXXXXX, SCATOLA DEL TEMPO, SHAMBALLA JEWELS, SHAY, SISLEY, SOHO HOME, SPACE AVAILABLE, SPINELLI YVONNE LÉON, ZENITH, VELVA SHEEN, VENINI, VILEBREQUIN, VILTIER, VITAL PROTEINS, WATCH BROTHERS LONDON, WIND VINTAGE, TOM DIXON, TOM FORD BEAUTY, TOM FORD TIMEPIECES, TOOGOOD, TRANSPARENT SPEAKER, TRUDON, TUDOR, ULYSSE NARDIN, UNIMA
• Except for SALE items, the Code cannot be used in conjunction with any other promotion, discount, offer, code, certificate, or coupon. The Code may not be applied to any delivery costs.
• This promotion is not open to employees or contractors of MR PORTER and its affiliates.
• This offer cannot be exchanged for cash or transferred, and there is no cash alternative available.
• All purchases made on MR PORTER must be made solely for personal, not business, purposes.
• The terms and conditions listed here will apply to all orders made on the MR PORTER website.
• The offer and these terms are subject to revocation, suspension, cancellation, and/or amendment at the sole discretion of MR PORTER.
• If there is a disagreement regarding this promotion, MR. Porter’s decision is final, and no correspondence or discussion will be held.
• Please see our Privacy Policy for more details on how MR PORTER uses your personal information, including for managing this promotion.

Need help? Email [email protected] or call +44 330 022 5705

FAQ

Does Mr Porter allow returns?

After receiving your order, you have 28 days to: Create an exchange or return in your MR PORTER account. Return to the closest drop-off location or arrange for a free pickup when you return. Send your purchase back to us.

Can you cancel an order on Mr Porter?

It may be possible to request a different size for an item you have already purchased or to cancel an item from your order, depending on the status of your order. Please be aware that we cannot add a product to an already placed order.

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