Welcome to the Meshki blog! We are so excited to be able to provide our customers with the best clothing and accessories to fit their style. With our return policy, we strive to make sure that every customer is 100% satisfied with their purchase. We understand that sometimes a product does not work out, and that is why our return policy is designed to make the process as simple and convenient as possible for our customers. We make sure that returning a product is a hassle free experience. Our return policy is designed to give our customers peace of mind when shopping with us. This blog post will cover the details of our return policy, so that our customers know exactly what to expect when they purchase from us. We will explain the process step-by-step, so that you can be sure that you are getting the best experience possible. Thank you for reading, and we look forward to helping you find the perfect product for your needs.
Returns
https://www.meshki.us/pages/returns
All returns must be made within 30 days from delivery, unless otherwise specified by one of our customer service team members. International returns (US/UK) are
FAQ & CONTACT US
https://www.meshki.us/pages/faq-contact-us
Absolutely, we understand these things can happen. Simply ensure the item is in its original condition with all tags attached and no signs of obvious wear.
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Over the past couple of years, I’ve purchased a few things from Meshki. Most of the items I bought are great and they usually fit true to size. The team and I have communicated via email quite a bit, and each exchange has been pleasant and beneficial. This time, Claire responded promptly. She took immediate action on my request for a store credit so I could benefit from the current sale. She also added a small bonus to the credit as an apology for her brief delay in responding. But given that this occurred over the holiday season, I understood why I didn’t hear back right away. Happy to continue buying from them in future.
Date of experience : January 07, 2023
The customer service was prompt and attentive, even though the skirt was missing a few jewels. They helped me get the situation resolved so quick. I can’t wait to wear my outfit in Vegas!.
Date of experience : January 07, 2023
Online purchase of two dresses, lengthy delivery period, and discovery that one of the dresses is defective upon arrival Sadly, I have sent two emails with pictures and have received no response from them. I expected better customer service since Meshki isn’t cheap and I’m extremely disappointed.
Date of experience : December 03, 2022
We appreciate you taking the time to leave a review; we have sent a private message to request your information so we can assist you in having this issue resolved as soon as possible.
Gil provided excellent customer service and assisted me with all of my sizing questions. Nothing was too difficult or worrying during my correspondence with Gil.
Date of experience : December 28, 2022
Thank you for your kind words and for choosing MESHKI time and time again.
I purchased a top from MESHKI, and after wearing it for only 15 minutes, the strap broke and the diamonds started to fall off. This unfortunately left the top unwearable. I contacted the customer service team, and they were initially helpful in setting up the return; however, despite being promised this, trying to actually get my refund issued has proven to be impossible. I have sent numerous emails requesting that the refund be issued since the product was returned months ago, but I have not yet received a response to any of them. The clothes are nice but I would say purchasing isn’t worth it if you risk having to get in touch with their Customer Services team, especially considering how much money the clothes cost.
Date of experience : January 06, 2023
I bought a dress for my Christmas party. Even though I’m only 5’5″ and the model is 5’10”, the dress didn’t fit me and came up shorter on me, so I had to pay an additional $10 to return it, on top of the money I had already paid for the dress. Weeks later, when I still hadn’t received a refund, I discovered that this shady company only offers store credit. This business could not care less about its customers, especially during the holiday season. What if you decide not to shop there again? I don’t understand how any online retailer can provide store credit rather than a full refund. Shame on this company! Avoid at all costs. How are people supposed to try items on and expect them to fit perfectly the first time?
Date of experience : December 07, 2022
Despite it being the weekend before the new year, GIL, the customer service representative, was very prompt. and sorted out my issues within few mins . ❤️.
Date of experience : December 29, 2022
Everything they produce is of the highest quality, and you always feel good wearing it. Additionally, the company has always provided exceptional customer service. Love them!!! xo.
Date of experience : January 09, 2023
When Meshki shipped the wrong item with one of my orders, I contacted customer service. Gil responded promptly, and after I returned the item, Gil made sure the right item was being sent. Gil graciously explained the procedure to me when I needed to return two coats because of their excessively large sizes. Gil was very helpful and clear about the return process, and I appreciate how quickly I received a response from the customer service department.
Date of experience : December 29, 2022
We appreciate your feedback and are glad to have been of service.
Although there was a shipping delay when I placed this order for the first time, the customer service is outstanding. I received assistance from Gil, who I must say was very kind to do so. Would definitely recommend.
Date of experience : January 05, 2023
Thanks for leaving a review! So glad we could help you, welcome to the #MESHKIFAM.
Even though I measured myself, I’ve discovered that the sizing tends to be off despite the incredible quality of the clothing. Gil offered to give me a refund after I emailed customer service to request one despite their credit policy. Her responses are quick, understanding, and super effective. She explains everything in detail, and has the utmost patience. I’m glad she was given the job of handling my customer service inquiry.
Date of experience : December 29, 2022
Thank you so much for your kind words and for being such a devoted MESHKI customer!
Gil offered outstanding customer service and assisted me with my order in relation to shipping issues. She took care of the problem right away and was incredibly gracious throughout. I will be purchasing from Meshki again!.
Date of experience : December 28, 2022
We appreciate your feedback and are happy to have assisted you.
before my exams, I bought some dresses for my end-of-year cocktail. I loved the dresses, but they didn’t fit, and I didn’t realize meshki had a credit system because I hadn’t carefully read the return policy. After speaking with Emily in customer service to see if I could get my money back, she agreed to refund my purchase. So grateful for the understanding of the team. 5 STAR SERVICE much appreciated.
Date of experience : December 26, 2022
I hope you have the BEST time at your event and thank you SO MUCH for your kind words!
Meshki responded promptly and assisted me with my issue. I’ve been placing orders with them for a while, and I’ve always found their customer service to be efficient and dependable.
Date of experience : January 06, 2023
My partner purchased two bridesmaid dresses from these for over £160 and returned them unused. What is wrong with these people that they changed their terms and conditions after she purchased their products and gave her a £76 gift card back? Unused, unopened products should be eligible for a full refund because they can be sold again. Avoid at all costs!!.
Date of experience : December 28, 2022
Hello Darryl, we appreciate your feedback and message on our social media. Please get in touch with us again so that we can give you the best service possible.
When I placed my first order at Meshki, I was unaware that returning items only results in a store credit rather than a refund of your money. But fortunately a Meshki Team member (Gil) responded to my email and quickly assisted me with my issue! Meshki has a really good service.
Date of experience : December 28, 2022
Thanks for much for leaving us a review and making your first purchase with MESHKI! Welcome to the #MESHKIFAM!.
Similar experience to others. I have called and sent numerous emails asking where my refund is and have not received a response from anyone since returning my item a month ago. I would appreciate it if someone from Meshki could contact me. Shame that customers must post critical reviews in order to receive a response. Especially because some of the products are not cheap. Before they make a purchase, Meshki needs to better inform their customers that the return process takes more than 4 weeks.
Date of experience : December 27, 2022
We appreciate you leaving a review for us. In order to assist you, we have sent a private message asking for your best contact information.
Gil and I were trying to exchange something because I wanted a smaller size. I received a prompt response from Gil, and we were able to quickly resolve everything. I adore Meshkis’ quality clothing, and they provide excellent customer service. No complaints.
Date of experience : December 28, 2022
We appreciate your feedback, and we hope you enjoy your MESHKI fit!
Two days before New Year’s Eve, I placed an order for a dress, but I soon realized that it would not arrive in Asia in time due to shipping. Customer service responded to my email the same night, and the following morning they assisted me in canceling my order. Great service!.
Date of experience : December 27, 2022
Thank you for your kind words and for choosing MESHKI time and time again.
I placed an order on December 2 for something worth more than 200 euros, and it has been in transit ever since. I politely requested Meshki customer service cancel this order, but I haven’t heard back. I no longer want to receive this package because it didn’t arrive in time, and I requested a refund. I strongly advise against ordering from them and avoiding buying anything from this website.
Date of experience : December 21, 2022
We appreciate you leaving a review for us. In order to assist you, we have sent a private message asking for your best contact information.
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FAQ
Can I get my money back from Meshki?
We make every effort to ensure that each piece from our collections reaches you in flawless condition. However, we are happy to offer you a replacement, store credit, or full refund if an item is delivered with a defect.
How do I return something to Meshki?
We can do this provided that: You contact us about the issue at hello@meshki com. Before the item is returned, please contact our customer service team at with your order number, a brief description of the fault, and pictures that demonstrate the item’s fault.
Does Meshki only offer store credit?
Based on Meshki’s statement that “We only offer a store credit if the item(s) are returned to us within 30 days of the date of purchase, this resolution applies if: The item does not fit you; You are dissatisfied with the quality; Or, You have simply changed your mind,”
Where is Meshki located?
The head office of MESHKI is in Saint Peters, New South Wales, Australia.
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