Although Hello Molly accepts returns for most items within 30 days of purchase, you cannot get a refund. Instead, you will receive store credit that can be used to buy other items from the business.
We want to elaborate on the policy a little bit on this page. This includes detailing any product exclusions from the policy.
Most items can be returned to Hello Molly within 30 days of purchase. But unlike other businesses, they won’t issue you a refund. Instead, all returns will be dealt with using store credit. In essence, Hello Molly only permits product exchanges for items from their range.
Your orders must be returned in sellable condition in order for store credit to be issued. Any products that have hygiene issues e. g. underwear and cosmetics, cannot be sent back to Hello Molly.
Use this link if you want to return a mail order placed from within the US.
If you are outside of the US, then emaill returns@hellomolly. com, where you will receive more information on how to start the return.
Returns
https://www.hellomolly.com/pages/returns
Return Requirements:.Merchandise must be returned within 30 days of the order delivery dateMerchandise must be unworn, unwashed, unstained and unperfumedView full list
Create a Return
https://returns.hellomolly.com/bookreturn/faqs
We will try to refund within 24-48 hours excluding weekends. Please note, the label can no longer be used and should be destroyed. Using this label may result
Return Requirements:
- Products have a 30-day window from the order delivery date to be returned.
- Merchandise must be unworn, unwashed, unstained and unperfumed.
- All tags, including any Hello Molly hangtags, must be attached to the product.
- Any products marked ‘FINAL SALE cannot be returned.
- All footwear returns must come in their original condition, without postal labels, and include the shoebox.
- It is necessary to include the original dust bag and packaging when returning handbags that were sold with them.
- Intimates, stockings, hair accessories, hats, earrings, personal massagers, cosmetic/beauty products like self-tanners, and Undercover Style Helpers cannot be returned due to hygiene concerns.
Please be aware that if you paid for shipping when you placed your order, we will not credit you for that cost when we receive your return. Your return might be sent back at a customer-payable additional cost if it doesn’t meet the requirements.
Afterpay Returns The procedure is the same if you want to return something you bought using AfterPay. You will receive store credit for the full cost of the returned item unless it is defective. Until all of your instalments are paid, AfterPay will continue to charge you.
Return processing While we strive to complete returns within 7 business days of receiving them in our Sydney warehouse, there may be delays during high volume periods, particularly during the holiday season. We apologise for any inconvenience. Please email returns@hellomolly if you have concerns that your return was delivered but not processed in a timely manner. com.
Store Credit
- Store credit can only be used at hellomolly.com
- Store credit cannot be transferred to another person or account.
- Please treat store credit like cash.
- Any purchases that total more than the value of the store credit call for another form of payment for the unpaid balance.
- After the date of issuance, store credit is still good for 12 months.
- Store credit is given in the same currency as your purchase.
- By using store credit, you signify that you accept our Terms.
- By logging into your Hello Molly account, you can see the remaining value of your store credit.
Faulty Items
All products are thoroughly inspected by the Hello Molly team before being shipped to our customers. Although we guarantee the quality of our products, if you discover a manufacturing defect, please email us at [email protected]. com as soon as possible. Without prior photographic proof of the error, refunds cannot be guaranteed.
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FAQ
Can I get a refund at Hello Molly?
If you have not used your return label, we will give you a refund. Please email cx@sekologistics with your order number, the name of the retailer, and the unused consignment number. com. We will try to refund within 24-48 hours excluding weekends.
How do I return something that I ordered online?
Call customer service. If you have any questions about returning an item, contact the website where you bought it by phone or email. If you have purchased an item from a third-party seller such as eBay or Amazon, you can also get in touch with them directly by email to arrange a return or refund.
Who is the owner of Hello Molly?
Echo Liu has always had an independent streak. Her roommate was understanding, her parents gave her a $50,000 loan, and in October 2012, she launched Hello Molly, an online fashion retailer that would generate AU$100 million in sales by 2021. Success came fast.
Does Lucy in the Sky do returns?
Any style may be returned for store credit within 14 days of the style’s delivery date. After we receive your return, we will process it as soon as we can, usually within 20 business days. You will then receive an email with a code for a store credit.
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