Home Depot Return Policy

home depot return policy

When it comes to making purchases, it’s important to know the return policy of the store in which you’re shopping. At Home Depot, customers are able to make returns and exchanges with ease. Home Depot’s return policy is designed to ensure that customers have a satisfactory shopping experience and can get the products they need. It is important for consumers to understand the return policy for Home Depot so that they can be certain that any purchases they make are secure and that the store will accommodate their needs in the event of a return or exchange. In this blog post, we’ll discuss the ins and outs of Home Depot’s return policy, including details about the timeframes for returns, what items are eligible for returns, and the processes for making returns in store, by mail, and online. We’ll also be discussing how to obtain refunds and what to do in the event of a damaged or defective item. By the end of this blog post, you will have a better understanding of the Home Depot return

Customer Support: Return Policy at The Home Depot


Most new, unopened merchandise sold by The Home Depot can be returned within 90 days of purchase, unless noted in our Return Policy Exceptions Return Policy

Pro Customer Support: Return Policy at The …


Most new, unopened merchandise sold by The Home Depot can be returned within 90


Simply bring your purchase back to any The Home Depot location to receive a prompt refund or exchange for a different item. Bring a copy of your shipping confirmation email or receipt, the credit card you used to purchase the item, and a valid I D.

Our dedicated customer support team is available to help. The Customer Support phone number is located at the very top and bottom of each webpage when you are logged into your Pro account.

Unless otherwise noted in our Return Policy Exceptions, most new, undamaged products sold by The Home Depot Pro may be returned within 90 days of purchase. You have 365 days from the date of purchase to request a full refund if you paid with The Home Depot Consumer Credit Card, The Home Depot Commercial Revolving Charge, or The Home Depot Commercial Account, unless an exception is noted in our Return Policy Exceptions. The Home Depot reserves the right to exchange, refund in cash, credit your account, or issue store credit (“Store Credit”) for returns of items with valid proof of purchase. Refunds will be given to the initial payment method (such as a credit card, PayPal, etc.). ), unless noted in our Return Policy Exceptions. Gift cards or Store Credit used to make the purchase will be refunded as Store Credit. We might be able to find your missing receipt in our database if you let us know. Within 90 days of the purchase, our system may contain receipts for payments made with a credit, debit, or check. Within 365 days of the purchase, our system may contain receipts for purchases made with The Home Depot Consumer Credit Card, The Home Depot Commercial Revolving Charge, or The Home Depot Commercial Account. If The Home Depot Pro made a mistake that led to the return, the original shipping costs will be fully refunded. Exceptions may apply (including Scheduled Delivery and Major Appliance). To receive a full refund, the item must be returned with all of its parts. On request, written copies of The Home Depot’s return policy will be given. RETURN TO STORE For non-receipted returns and returns resulting from purchases made with Store Credits, we require a valid driver’s license or government-issued photo identification. The Home Depot uses a third-party refund verification system. All returns are subject to verification system approval. RETURN ONLINE If your order qualifies for an online return, you’ll get a shipping label by email that you can print, attach, and drop off with your returned item at a UPS location or dropbox. A customer service representative can start your UPS return for you or suggest alternative options. RETURN FOR THE HOME DEPOT DESIGN CENTER Only items bought at The Home Depot Design Center are eligible for returns.

Only the aforementioned goods are returnable within 30 days of purchase:

  • Furniture
  • Mattresses
  • Area Rugs
  • Generators (other than Whole House and Stationary Generators)
  • Gas Powered Equipment and Tractors
  • Consumer Electronics (Televisions & Computers)
  • Return Policy on Major Appliances

MAJOR APPLIANCE PRODUCTS SHOULD BE INSPECTED FOR DEFECTS OR DAMAGE BEFORE CUSTOMERS ACCEPT A DELIVERY OR TAKE AN ORDER HOME FROM THE STORE. Major appliance products include refrigerators, washers, dryers, ranges, dishwashers, and some microwaves. Only if the item is found to be damaged or defective after the delivery has been accepted may it be returned. Within 48 hours of delivery for home deliveries, you must report any damage or defects by calling (877) 946-9843. Please get in touch with the shop right away if the item was picked up in the store to report any damage or flaws. Orders picked up in-store must be delivered back to the retailer. Home Depot will not come to pick up returns. Return Policy on Hazardous Materials.

Items that contain flammable liquids or gases cannot be returned via mail due to safety risks, even if these materials have been removed from the item. Items that use flammable liquids or gases, such as lawnmowers, leaf blowers, and other similar devices, would fall under this category, but not just those. Please return items that contain flammable liquids, gases, or other potentially dangerous materials to your neighborhood Home Depot. Return Policy on Plants.

Everyday Guarantee

Perennials, trees and shrubs have a 1 year guarantee. When live goods (such as houseplants, perennials, trees, holiday trees, wreaths, and garlands) ordered online arrive damaged or dead, call customer support at 1-800-430-3376 within three days of delivery, and we’ll send a replacement at no cost to you. The use of cut flowers and floral arrangements is exempt from this policy.

home depot return policy

Exclusive Grow a Garden Guarantee: Full Disclaimer

If your Bonnie plants don’t produce during the growing season (March – October), you’re entitled to a refund for your plant and Miracle-Gro purchase. This guarantee began January 1, 2018. Click here to view a list of all products covered by the Bonnie Harvest Guarantee. In order to obtain your refund, please follow these steps:

  • 1. Bring your Bonnie plant and any receipts for purchases to your neighborhood Home Depot;
  • 2. The Bonnie plant AND/OR Miracle-Gro soil and/or plant food must have been purchased on your receipt(s) within three days of each other, and
  • 3. Your purchase must have been within the last 12 months†.

For a complete refund of your plant and Miracle-Gro purchase, receipt(s) must show Bonnie Plants® and Miracle-Gro® purchases. If the purchase was made with The Home Depot Consumer Credit Card, you have 365 days from the date of purchase to receive a full refund. If the purchase was made more than 90 days ago, the refund will be given as a store credit. Order Is Damaged or Missing Parts.

Contact Pro Customer Support within 30 days of delivery if an order is damaged, short, or in need of replacement parts. Merchandise Is Non-Returnable/Non-Refundable.

  • Major Appliances
  • Gift Cards and Store Credits
  • Whole House and Stationary Generators
  • Utility Trailers
  • Cut Flowers and Floral Arrangements
  • Labor, Delivery, and/or Installation Services
  • Product Samples (e.g. Paint, Flooring, Fabric, and Wallpaper)

Custom Products, including:Paint: Custom/Tinted paint products cannot be returned. Please get in touch with Pro Customer Support if you received a wrong paint sample so they can send you a replacement. Blinds: Unless they are marked as “Guaranteed to Fit,” custom blinds cannot be exchanged or returned. Limited to four blinds per household. Exchange must be the same product and color. If the cost of the new blinds is higher than the price of the old ones, additional fees might be incurred. Exchange must occur within 15 days of receipt of package. In-Store Return Exceptions.

  • Gift cards or Store Credit used for purchases will be refunded as Store Credit for returns. Registration of Store Credit may be required. For registration, please bring a valid driver’s license or other form of government-issued photo identification.
  • Store Credit at the lowest advertised price may be issued for returns made without a valid sales receipt.
  • Over $1,000 in cash and cash equivalent purchases may be refunded by check delivered by The Home Depot corporate office.
  • Special%20Order%20returns%20or%20cancellations%20may%20be%20subject%20to%20a%2015%%20restocking%20fee%20and%20must%20be%20returned%20to%20the%20same%20store%20where%20the%20purchase%20was%20made*

*See Special Services Desk for details. Merchandise Ordered from Third-Party, Marketplace Sellers.

Only items bought from The Home Depot (either in-person or online at homedepot) are subject to the Home Depot return policies. com). The Home Depot will ship items that were bought from a third party or marketplace seller, but those items must be returned to the seller in accordance with the seller’s return policies. Return Policy on Paint.

Paint%20Satisfaction%20Guarantee%20Policy:%20If%20you%20are%20not%20100%%20satisfied%20with%20your%20interior%20or%20exterior%20liquid%20paint%20purchase,%20bring%20your%20paint%20and%20receipt%20back%20to%20the%20store%20within%2030%20days%20of%20purchase We’ll make it right by replacing your paint or providing you with a can that is equivalent. Application problems and improperly prepared surfaces, liquid stains, color samples, “OOPs” products, special orders, out-of-stock items, third parties and marketplaces, labor, and installation are all excluded from the policy. If we suspect fraud or abuse, we reserve the right to impose limits on the guarantee.

home depot return policy


How strict is Home Depot return policy?

Except as noted in our Return Policy Exceptions, The Home Depot generally accepts returns of new, undamaged items within 90 days of purchase.

Can I return items to Home Depot without a receipt?

Store Credit at the lowest advertised price may be issued for returns made without a valid sales receipt. Over $1,000 in cash and cash equivalent purchases may be refunded by check delivered by The Home Depot’s corporate office.

Can I return an opened item to Home Depot?

The majority of opened or used items may be returned if they are still in their original packaging, with the receipt, and within 90 days. With used items, the degree of “wear” is frequently a deciding factor.

Is Home Depot return policy 180 days?

The Home Depot will accept returns within 180 days of purchase with a valid sales receipt for an exchange, a cash refund, a credit to your account, or store credit. For information on exclusions from our in-store purchase return policy, visit our Return Policy Page.

BEWARE Home Depot 90-Day ONLY Return Policy!

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ReturnMastery was created to provide shoppers with clear, straightforward information about store return policies. Return policies can vary widely between retailers, and it’s not always easy to find all the specifics.

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