If you’re not already concerned about getting the best lenses and contacts, you should be because your eyes are a very delicate area of your body. Make sure to review the Warby Parker return policy if you value the company’s reputation.

Maintaining our eyes is one of the best conscious efforts we can make. Of course, you can do that by purchasing high-quality contacts and lenses.

But in order to have a quick and satisfying shopping experience, make sure you are aware of Warby Parker’s return policy before you purchase your new glasses from them.

Warby Parker accepts returns on all products within 30 days of purchase, with the exception of gift cards and trial packs. All items can be returned to the store or online.

Customers should be aware that within the first year of purchase, any scratches on eyewear are eligible for a free replacement.

To have the upper hand in the purchase and for dispute resolution, it is always a good idea to be familiar with any company’s terms and conditions as well as their return and exchange policies.

Refund policy of Warby Parker is exceptionally comfortable and basic. It is everything a customer wants and hopes for because the refund is the scariest thing of all. Let’s have a look over it once.

Warby Parker’s return policy is as straightforward as it gets. What else can you anticipate from a well-known company that promises to give you nothing but the best service and puts your satisfaction first? You have to have a look over this once.

According to Warby Parker’s exchange policy, customers may return items for a different item within 30 days of purchase as long as they are still in their original packaging and haven’t been opened.

No, you shouldn’t be concerned about that because Warby Parker won’t charge you any shipping fees.

You have up to 30 days from the date of purchase to request a return or exchange.

Help

https://www.warbyparker.com/help

Help | Warby Parker. Prescription eyeglasses starting at $95. Find a new pair today with our free Home Try-On program. Fast, free shipping both ways.

Terms of Use

https://www.warbyparker.com/terms-of-use

We do not guarantee the availability of any items for purchase and We may revise and discontinue the availability of any items at any time. In

Effective Date: July 20, 2021

Hello, and thanks for visiting ! Warby Parker Inc. which operates and offers online services and programs through www.warbyparker.com warbyparker. The Warby Parker mobile app (the “App”), the MyVisionDirectory website located at www.warbyparker.com (the “Site”), and myvisiondirectory. com ( “MyVision Directory”) and our retail locations. For simplicity, we’ll refer to ourselves as “Warby Parker,” “we,” or “us.” Although we are aware that this type of document can be fairly complex, we will try to make it as simple to read as possible because we want you to read it. We will also refer to our retail locations, the Site, the App, MyVisionDirectory, and the services made available through them as the “Services.” Your use of our mobile app for the Virtual Vision Test or our in-store prescription check service is exempt from these terms of use. The Prescription Check Terms of Use are available here. Additionally, the professional optometry or medical services provided by our employed, affiliated, or independent optometrists or ophthalmologists (collectively, “Eye Doctors”) are not covered by these Terms of Use and may be governed by separate terms and conditions.

Please read these Terms of Use (these “Terms”), our Privacy Notice, and any other policies and notices on the Site, the App, or as otherwise made available to you by Us before using any of the Services. These materials collectively contain terms, conditions, and other instructions pertaining to your use of the Services. Please refrain from using the Services if you do not agree with all of these Terms because doing so will prevent you from accessing or using the Services. If you use any of the Services’ other sections, any applicable additional terms, policies, or rules will also apply to those sections. You and Warby Parker have agreed to be bound by all of the terms, policies, and regulations included in these Terms through your use of the Services and our provision of the Services to you. If you have any questions, please contact Us at [email protected] because these Terms are legally binding and we want to make sure you understand them.

ALL DISPUTES BETWEEN YOU AND WARBY PARKER RELATING TO THESE TERMS OR YOUR USE OF THE SERVICES WILL BE RESOLVED BY BINDING ARBITRATION UNDER THE PROVISIONS OF THESE TERMS. Except for matters that may be brought before a small claims court, you consent to giving up the right to appear in court to enforce or defend your rights under these terms. Your rights will be decided by a neutral arbitrator, not a judge or jury, and class actions may not be filed in connection with your claims. For more information regarding your agreement to arbitrate any disputes with Wabby Parker, please review Section 18 (“Dispute Resolution and Arbitration”).

We Reserve the Right to Update and Revise These Terms of Use at Any Time

Things change quickly both inside and outside of Warby Parker, so We periodically review these Terms to make sure they adequately reflect changes in legal doctrine and how we conduct business. With seven days’ notice, we reserve the right to update and change these terms at any time. If these terms have changed since your last visit, we’ll let you know by reasonable means, such as by posting the updated terms on this page and changing the “Effective Date” at the top of the page. Please review these Terms frequently as your continued use of the Services following the posting of any changes to these Terms will signify your acceptance of those changes.

The Site is not intended for use by anyone under the age of 13, and is only available to users who can enter into legally binding agreements under applicable law. Users of the Services must be at least 18 years old and able to enter into binding contracts. However, even non-adults deserve fantastic eyewear. If you are under 18, you may use the Services, but only if you are at least 13 years old and under the supervision of a parent or legal guardian who is at least 18 years old. In every instance, the user will be an adult who is in charge of all activity. You must be at least 13 years old to use the Services, though your parents or legal guardians may still purchase glasses on your behalf if you are underage.

You warrant and represent that you satisfy all eligibility requirements set forth in these Terms by your use of the Services. However, We reserve the right to prevent some individuals from using the Services. We may also change our eligibility criteria.

Except in cases where you are a parent or legal guardian using the Services on behalf of your minor child, we only provide the Services for personal, noncommercial use.

The website, app, and services are only intended for use inside of the United States. Therefore, access to the Site, App, and Services might not be suitable or available in some international locations other than the United States. You do so at your own risk and are in charge of adhering to the laws and regulations of the country from which you access the Site, App, or any Service. (Note that our Canadian customers are subject to different Terms of Use and a Privacy Policy.)

We explain in Our Privacy Policy how We obtain and use your information. If you want to learn more about how we gather and use your information, please review it.

Some of the Services may be accessible to you without registering for an account (“Account”); however, for some Services (such as ordering a Home Try-On or making a purchase), you will need to register for an Account. You are solely responsible for any activity that takes place through your Account or on your personal device in connection with the Services if you create an Account. Similarly, you are solely responsible for any activity that takes place on your personal device in connection with any Services that you can access without creating an Account. You acknowledge that providing Us with complete, accurate, and up-to-date information for your Account at all times is necessary for Us to give you the best service possible. Any inaccurate or out-of-date information may result in mistakes or delays, for which We shall not be liable.

You can enjoy a good book together, go for a stroll, or even share some (non-prescription) glasses. You should not, however, share your Account information. Additionally, you must obtain permission before using another person’s Account or registration details for the Services. The same goes for anyone else using your Account without your permission. You are solely accountable for maintaining the security of your Account password and for any consequences that may arise from your failure to do so. Never share, publish, or post your Account’s login details online.

Please review our Privacy Policy and our Notice of Privacy Practices for information on how We handle your personal information and instructions on how to delete information from your Account.

Depending on the location, Warby Parker may partner with independent eye practices (“Independent Practices”) as well as provide specific administrative and management services to affiliated eye practices (“Affiliates”). Despite the fact that these Independent Practices and Affiliates are separate businesses from Warby Parker, we might collaborate on some projects. These Terms apply to your use of any appointment scheduling or reminder services that Warby Parker offers in connection with these Independent Practices or Affiliates. However, professional optometry or medical services provided by Affiliates or Independent Practices (or by Eye Doctors employed by Warby Parker) are expressly exempt from these Terms.

A free, five-day home try-on program is available from Warby Parker to assist you in choosing the ideal eyewear. The “Try-On Period” allows you to select five pairs of frames to try on at home over the course of five days. These frames come with non-prescription lenses. Click here or go to our Help page’s Home Try-On section for more details about our Home Try-On program. In accordance with more information on our Help page, if the Try-On Period has ended and any of the frames have not been mailed or have been returned damaged, we reserve the right to charge your credit card the full cost of each pair of missing or damaged frames. You authorize Warby Parker to charge your card and agree to all other terms of our Home Try-On program as outlined on our Help page by submitting your Home Try-On order. Currently, only customers who reside in the 50 United States are eligible for our Home Try-On program.

a. Selecting Your Frames. Warby Parker offers prescription and non-prescription lenses for its eyeglasses and sunglasses. Visit the Lenses section of our Help page to find out more about the lenses we offer. You must place separate orders if you want to buy multiple pairs of frames with different prescriptions (for instance, your distance prescription and your reading prescription). Choose the frame you want to order, then click “Add to Cart” to include it in your order. You will be given the option to select between prescription and non-prescription lenses when you check out.

b. Your Prescription. If you are buying prescription eyewear, visit our Help page’s Prescriptions section to find out what information we need to fill your prescription and how to give it to us. If there are any gaps in your prescription information, we may need to take extra steps to locate updated data, which could extend the time it takes for your glasses to arrive.

After you order your glasses, we keep your prescription on file for a while, and we make that information available to you upon request. Although we will respond to your request as soon as we can, older prescriptions may take us a day or two to locate. If you need your information by a specific day or time, kindly keep that in mind. You agree that Warby Parker or a Partner or Independent Practice may send your prescription via unencrypted email if you ask for a copy of your prescription via email. You can skip to Section 8 of these Terms for more details on the security of unencrypted emails.

c. Delivery Information. To complete your order and send your Warby Parker order, we’ll need your name, address, and phone number. Go to our Help page’s Orders section for details on shipping and delivery.

d. Payment Information. You will see a prompt for your payment information, including your credit card information and any promotional codes or gift cards you may have, after you have made your eyewear selections, entered your prescription, and provided shipping information. You give Us and our third-party payment processors permission to charge the amount of the order to the payment method you’ve chosen by providing your payment information and submitting your order.

e. Checking Order Status. We’ll send you an email confirmation with tracking information as soon as your eyewear is on its way to you because we understand how exciting receiving a delivery can be. Feel free to call us at 888. 492. If you would like to check the status of your order or just want to chat about how thrilled you are about your new glasses, please call us at (800) 721-7297, send us an email at [email protected], or reach out to us on Twitter at @WarbyParkerHelp. If you reach out to us on social media to inquire about the status of your order, kindly refrain from sharing any details about your personal or medical history.

f. Changing or Cancelling an Order. To ensure that you don’t have to wait, our team works hard to process orders quickly. The downside of this is that while we’ll do our best to accommodate order modifications, we can’t always do so. Visit our Help page’s Orders section to find out how to modify or cancel an order.

g. Risk of Loss. When we deliver your order to the carrier (like FedEx, UPS, or USPS), you become the owner of the products you ordered and the risk of loss passes to you.

h. Returns, Exchanges, and Lens Replacements. Visit our Help page’s Orders section for more details on returns, exchanges, and replacing your lenses.

i. Insurance. Click here for details on how to use your insurance to pay for your purchase.

j. Purchase Limits. We want to make our glasses available to all of our customers. As a result, We may limit purchases and We do not permit the purchase of commercial quantities of glasses. Among other things, we may limit orders made with the same credit card, by the same customer account, or using the same billing or shipping address. Orders that, in our opinion, appear to have been placed with the intent to resell or distribute our products may be restricted, canceled, or prohibited. Additionally, we reserve the right to stop doing business with clients who disobey this rule or another provision of our Terms. The Orders section of our Help page has more details on placing special orders.

k. Language. Presently, our order process only supports the English language.

l. Product, Service, and Technical Information on the Site; Product Availability. We provide products and services for purchase. Based on the information We receive, We have made a sincere effort to accurately display and describe the products, services, and related specifications offered on the Site. We do not guarantee that the goods, services, or details listed on the website are accurate or will continue to be so. A product or service is not guaranteed to be accessible just because it is or will be displayed on the website. We can change or stop making any items available for purchase at any time, so we can’t guarantee that they will always be available. When an item is not in stock at the time you place your order, it is our policy to send you an email notifying you that the item is not in stock.

a. Text Messages. You consent to receiving text messages from Us by choosing to receive them or by sending us the first text message. k. a. Text messages from Warby Parker (including those sent on our affiliates’ and independent practices’ behalf), some of which might be deemed marketing under certain laws and might be sent via an autodialer. In the event that you gave us your phone number while requesting, receiving, or paying for HIPAA-restricted healthcare services (e g. Without your express consent or unless otherwise permitted by HIPAA or other applicable law, we will not use that phone number to send you text messages for marketing (as defined by HIPAA), such as when you make an appointment or fill an optical prescription. Additionally, you guarantee that the mobile device you use to sign up for the mobile service is yours or that you have permission to use it, and that you have the authority to approve any associated fees. Any applicable messaging and data fees are your responsibility. By texting “STOP” from the mobile device receiving the messages, you can decide at any time not to receive text messages from Us. For additional help, you can contact us at 888. 492. 7297 or [email protected]. And don’t worry, you can still make a purchase without consenting to receive texts from Us, and you can get in touch with our helpful staff via phone, live chat, email, snail mail, and even Morse code:-)

b. Security. %20We%20take%20your%20privacy%20very%20seriously,%20but%20the%20transmission%20of%20data%20over%20the%20Internet%20and%20mobile%20networks%20isn%E2%80%99t%20100%%20secure Your emails and text messages to or from Warby Parker are not encrypted, making them susceptible to being read by unauthorized parties. You do so at your own risk if you choose to text or email financial information, health-related information (including prescription information), your insurance identification number, or any other sensitive information. You consent to receiving text messages from Warby Parker that are not encrypted by texting Us or asking us to text you. Similarly, by emailing Us or asking that We email you, you agree to receive emails from Us that are not encrypted. Give Us a call at 888 if you are concerned about sending sensitive text messages or emails. 492. 7297.

Even though imitation is the sincerest form of flattery, you are not permitted to use any of our intellectual property. The compilation of the website, Services, and other materials, as well as all designs, illustrations, icons, photographs, video clips, and written materials, are the sole property of Warby Parker or our licensors and are protected by domestic and international copyright laws. Some of the activities made available through the App might be U S. Patent 6,624,843. The overall “look and feel” of the Site, the App, and the Services, as well as all trademarks, service marks, and trade names that appear therein (collectively, the “Marks”), belong to Warby Parker or their respective owners. The content and materials on the Services, including the Marks, may not be displayed, replicated, or used in any other way without Our prior written consent. Any legal or trademark notices that We make available through the Services may not be removed or altered in any other way. Any unauthorized use of any information or materials found on the Services is strictly forbidden and in violation of all applicable laws, including those governing communications, privacy, publicity, and intellectual property.

Please contact Us at [email protected] if you would like to request permission to use materials or content on the Services.

We don’t want it to sound like you can’t use the Services after reading the restrictions above, so We’ll give you permission right away: provided you comply fully and consistently with these Terms, you are permitted to access and use the Services only for your own personal, non-commercial needs. This privilege entitles you to make use of and benefit from the Services as we provide them, as permitted by these Terms. We don’t think you would need to do much else.

You also have the right to use one copy of the App that was downloaded directly from Warby Parker or from an authorized retailer (like Apple’s iTunes store), solely in object code format, for your private, non-commercial use on a single compatible mobile device that you own or control, in accordance with these Terms. This right is contingent upon your full and ongoing compliance with these Terms. Any update or modification to the App that We make available to you is referred to as the “App” in these Terms (unless We specifically state otherwise when making the update or modification available to you).

You may not use the App or the Services if doing so would violate any applicable laws.

However, just to be clear, these rights do not give you the authority to:

• interfere with the proper operation of the Services or any activities carried out on the Services, or attempt to interfere with such operation
• take any action that puts or could put (as determined by Us in Our Sole Discretion) a disproportionately high or unreasonable load on Our Infrastructure or That of Our Third Party Providers
• Reselling or using the Services or any content therein for profit is not permitted.
• Any content from the Services that isn’t meant to be read that way can be changed, adapted, translated, reverse-engineered, decompiled, disassembled, or put into human-readable form. This includes using or directly viewing the underlying HTML or other code from the Services that isn’t being interpreted and displayed in a web browser.
• Any content from the Service, including any Marks, may not be duplicated, mirrored, reproduced, distributed, published, downloaded, performed, posted, stored, or transmitted in any way, whether it be mechanical, electronic, photocopying, recording, or otherwise.
• use any manual or automatic software tools or other procedures (such as data mining, bots, spiders, automated tools, or comparable data gathering and extraction techniques) to “crawl” or “spider” any page of the Services or to gather any data from the Services or any user of the Services.
• Use other automated or manual methods to take our content without first getting our permission to harvest or scrape any content from the Services or other websites.
• bypass, circumvent, or make an attempt to circumvent any Services feature or security measure we may employ to prevent or restrict access to the Services, including other accounts, computers, or networks connected to the Services.
• run any form of auto-responder or “spam” on the Services
• take any other action that is against these terms or our privacy policy

a. User Content

We want to hear from you. Periodically, you might come across areas on the Services where you can enter data or get in touch with us or other users. We hope you will use these resources to get to know the other members of our community and to provide us with your feedback. These areas could be social media posts, message boards, chat rooms, comment sections, billboards, forums, newsgroups, posting sections, or other kinds of communication tools.

Any public communications or other materials you send to Warby Parker via the Services, our pages on third-party websites like Instagram, Twitter, and Facebook, or through activities in our stores are referred to as “User Content.” Although you may grant Us a license to use content you provide to Us, as we’ll cover here, you will retain all ownership and license rights in your User Content.

You grant Us permission to use, copy, reproduce, process, adapt, modify, publish, transmit, display, and distribute your User Content in any and all media formats or distribution channels when you submit, distribute, transmit, or post User Content. You acknowledge that as part of this license, Warby Parker is permitted to use your User Content to deliver, market, and enhance the Services. You acknowledge that this license is perpetual, non-exclusive, transferable, worldwide, royalty-free, and is in effect even after the termination of your Account. Please be aware that We are free to use User Content without paying you any kind of compensation, even if We use it for marketing or promotional activities. You also concur that We may use any ideas, concepts, know-how, or techniques contained in your User Content for any purpose, including but not restricted to creating, producing, and marketing goods. Be assured you have our thanks. Lots of it.

You grant Warby Parker a license, and you grant each user of the Services an irrevocable, non-exclusive, perpetual, worldwide, transferable, sublicensable, fully paid, and royalty-free right and license to access your User Content through the Services and to use, edit, modify, publish, reproduce, distribute, prepare derivative works of, display, perform, adapt, and promote such submissions, even if your Account is terminated.

Bottom line: If you share something with Us, you retain ownership of it and are free to use it however you see fit. However, you also grant Us and our other users permission to use your User Content in any way We deem appropriate. Please don’t send the materials to Us if you don’t agree to these terms.

b. Representations About Your User Content

To ensure that you don’t put us in trouble with your submissions, we need you to make certain promises to us. (We really appreciate it. (Legalese jargon for “pinky promise”) When you submit User Content, you represent and warrant that:

• You are the owner of or have the authority to grant Us the necessary right, title, and license to such materials.
• Your submission of such materials to Warby Parker does not and will not violate any third parties’ legal rights when used by Warby Parker in accordance with these Terms, including any copyrights, trademarks, contract rights, privacy rights, or other intellectual property or proprietary rights (you didn’t steal it from someone else without their permission).
• You provide accurate, complete, current, and non-misleading User Content; you are not lying.

In addition, any User Content must not:

• include any profanity or obscene, indecent, or pornographic material
• contain any unapproved or unwanted advertising, like spam (no one likes spam)
• contain computer codes, files, or programs that are intended to disrupt, harm, restrict, or obstruct the proper operation of any software, hardware, or telecommunications equipment, as well as to harm or gain unauthorized access to any system, data, password, or other information belonging to us or to any third party.
• pretend to be someone or something (We like you just the way you are!)
• include anyone’s identification documents or sensitive financial information

c. Communications

Some Services features allow for open channels of communication between our users or between our users and Us; these features wouldn’t function if all communications were private. Because of this, User Content that you submit to those Services features is not regarded as private or confidential. If you’re unsure, it’s best to refer to our Privacy Policy, which explains the kinds of information we gather from you and how we use it. The public content you post on the Services may be viewable by others. When sharing any personal information about yourself or anyone else, including your children, you should always exercise caution.

d. A Note About Third-Party Content and User Content

On the Services, you might see a lot of content (especially with your new eyewear). Some of this content will originate from users or sources that are not affiliated with Warby Parker. All content, including third-party and user-generated content, is solely the responsibility of those who originally created it. Warby Parker does not oversee, approve, or sponsor any user content or third-party content, and we disclaim all liability and responsibility for any such content. We might link to other people’s websites or resources, but that doesn’t mean we approve of them or have any connections to them. You acknowledge and agree that We are not directly or indirectly liable for any loss or damage resulting from your use of, reliance on, or any other interaction with any content made available by a third party. You use the Internet’s third-party resources at your own risk when you do so. Although we are fairly busy challenging established models in the eyewear sector, we still make an effort to stay informed about events involving the Services. We may examine material on the Services, but we are not obligated to. Without warning or further obligation to you, we reserve the right to review, remove, block, or modify any content on the Services, including User Content.

We accept no liability for User Content, third-party content, or any actions brought about by your use of the Services in any way. Regardless of whether Warby Parker or a third party provides the content, Warby Parker will not be held responsible for any of the content that is posted, transmitted, displayed, or otherwise made available through the Services.

e. Site Content. Our information is provided for informational purposes only and in no way should it be interpreted as advice for specific patients or as medical advice. The rendering of medical, optometric, or professional health care advice or services, or the practice of medicine, optometry, or professional health care in any jurisdiction, is not intended or should not be construed from the Services on the Site and any health-related information and resources. A number of variables, including but not limited to your medical history, diet, way of life, and medication regimen, affect how well you are treated for health conditions. Your healthcare professional is best equipped to identify and meet your unique healthcare needs. PLEASE CALL 911 OR CONTACT YOUR LOCAL EMERGENCY ASSISTANCE SERVICE OR AN EYE DOCTOR IN YOUR AREA FOR AN IN-PERSON ASSESSMENT AS SOON AS POSSIBLE IF YOU ARE EXPERIENCING A MEDICAL CRISIS, URGENT EYE ISSUE, OR HEALTH CARE EMERGENCY.

We expect all of our users to respect other people’s and your rights in the same way that we ask you to respect our intellectual property rights. We reserve the right to take down content if We suspect a user may be violating someone’s intellectual property rights. We reserve the right to revoke someone’s access privileges if we believe they are violating laws repeatedly. Let Us know if you think someone has posted a piece of work that you own on the Services without your permission. Please send our Designated Agent (whose contact information is below) a notice of copyright infringement with the following information in it:

• a written or electronic signature from a representative of the party whose copyright is purported to have been violated
• identification of works or materials being infringed
• identification of the allegedly infringing material, including information about the location of the materials that the copyright owner wishes to have removed, with enough specificity to enable us to locate and confirm its existence.
• your contact information, which includes your home address, cell phone number, and email address, if any
• a declaration that you firmly believe the content was not approved by the copyright owner, their agent, or the law
• a declaration made under oath that the details given are true and you have the right to file the complaint on behalf of the copyright owner

Please dial 888 to notify the Designated Agent of the alleged infringement. 492. 233 Spring Street, New York, NY 10013, USA, Attn: Legal Department, by calling (212) 729-7297, sending an email to [email protected], or writing.

a. Although we like you and want you to continue doing business with us, we don’t have any special ties to you. You acknowledge and accept that We have no influence over, and are not required to take any action with respect to:

• which users access the Services
• what content you access via the Services
• what effects the content may have on you
• how you may interpret or use the content
• what steps you might take in response to the content after having seen them

b. The Services may contain offensive or inappropriate information, or they may point you to websites that do. To the fullest extent allowed by law, we will not be held accountable or responsible for the accuracy, copyright compliance, legality, or morality of any content found on or accessed through the Services. We also make no representations about any content found on or accessed through the Services. Your dealings with businesses and/or people you find on or through the Services, including the exchange of money, the provision of goods or services, and any other terms, conditions, warranties, or representations associated

FAQ

Can I return my glasses if I don’t like them?

Some optical shops and online sellers guarantee your satisfaction with your eyeglasses by providing a refund or store credit for the amount you paid for them, even if you simply don’t like them. If so, you typically have a certain amount of time to return the glasses (for instance, within 30 days of purchase).

How long do I have to return Warby Parker try on glasses?

6. Home Try-On. A free, five-day home try-on program is available from Warby Parker to assist you in choosing the ideal eyewear. The “Try-On Period” allows you to select five pairs of frames to try on at home over the course of five days. These frames come with non-prescription lenses.

What’s the return policy on glasses?

For the following reasons, an optical shop will typically offer a refund or replacement: There is a manufacturing defect, such as a broken frame They will be replaced or your money will be refunded. The prescription is obviously incorrect because your eyes were measured incorrectly or the lenses were made incorrectly.

Warby Parker | How to Return and Exchange Your Glasses