The Wayfair return policy can be confusing to navigate, and there are some nuances to work through before you can get your money back as quickly as possible.
What can and cannot be returned, as well as how to begin the returns process, are all outlined in Wayfair’s return policy. Make sure you comprehend all the terms before you even open the box before buying that appliance or mattress.
You have 30 days to return most items for a store credit or refund, per Wayfair’s return policy guide.
But before you can return that item, you still need to fulfill the following requirements:
A product that qualifies for a refund may be returned for any reason as long as it satisfies the requirements outlined above. Unless it is damaged or doesn’t work properly, you are responsible for return shipping costs.
Wayfair’s return policy
https://www.wayfair.com/help/article/return_policy
We’ll initiate your refund when we receive your item(s) at our Return Center. Generally, refunds take 5-7 days but may take up to 2 weeks. For more details
Return Instructions
https://www.wayfair.com/help/article/return_instructions/309BD55E-A309-43A4-A4B1-4FD56AF14EE1
At this time we cannot accept in store returns for items exceeding 108 inches in length or greater than 150 pounds. Please bring your receipt and any original
Can I Return Stuff Bought Online to an Actual Store?
Yes you can, but the only problem is Wayfair only has 1 actual brick & mortar store and it’s located in The Natick Mall in Natick, MA.
Making an online return is therefore obviously going to be your best option.
They will cover the return shipping costs if the product is damaged or defective, or if Wayfair made a mistake.
Otherwise, you will regrettably be responsible for the return shipping fees.
Can I Cancel My Return After I Initiate It?
Yes.
To cancel your return AFTER you filled out the return form, just visit your My Orders page and follow the prompts.
However, bear in mind that once you mail the item back, you cannot cancel the return.
Important Note: It should also be noted that you can only change your refund method before you have returned your stuff. You can do this on your My Orders page as well.
What If I Want an Exchange Instead of a Refund?
You have two options for the return: either place a new order prior to the return, then send the unwanted item back and get a refund to the payment method you initially used, or choose store credit.
Alternatively, you can place a new order following the return and pay with store credit or a credit card.
Yes, and compared to the policies of other retailers, it is actually quite liberal.
Wayfair extends its return period for purchases made between November 1 and December 31 to January 31.
BONUS: 4 Wayfair Policy Hacks (That’ll Make You Feel Like a Genius)
1. Let’s say you picked the wrong color and want to exchange it. How can you hack to get your new item SOONER?
Placing a new order and later starting a return on the item you don’t want is the quickest way to get the new item.
2. TRIPLE Check Big Items – There are many horror stories online of people receiving large items from Wayfair that arrived damaged but they didn’t refuse the delivery.
As a result, they were required to pay ENORMOUS return shipping fees in order to send it back. Charges that darn near equaled the value of the item.
The moral of the story is to make sure you are home to receive deliveries and to check everything thoroughly before signing off on them.
3. Assembled Furniture – While you can’t return furniture that you already assembled, you absolutely can carefully take it a part, box it back up, and return it.
Unfortunately, there is no other way to ensure that the return occurs, even though it is a COMPLETE pain in the butt.
4. Open Box Specials – When shopping for Open Box Specials on the Wayfair website be aware that they are NOT returnable.
Although it is not stated on the product pages for these items, when I called to inquire, I was informed that they are in fact not returnable.
Reader Question: Have you had good, bad, or neutral experiences with Wayfair’s return policy? Please share your thoughts in the comments section.
By Kyle James
FAQ
Does Wayfair offer free returns?
Your refund will be reduced by the appropriate return shipping costs, which will depend on the location of the return and the return method you choose. For more details regarding refunds, please review our Refund Policy.
Is it hard to return things to Wayfair?
The Wayfair return policy is strict. Since Wayfair’s return policy is not particularly lenient, it’s crucial to carefully consider your purchase before making a purchase. Basically, Wayfair allows returns up to 30 days after the delivery date as long as you keep the original packaging.
How do you return an item to Wayfair?
1) Go to the My Orders section of your My Account to begin your return. 2) Identify the item you want to return and choose a return method. Fill out the form online, choosing your preferred return and refund methods. 3) Check your inbox for a return confirmation email.
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