Victoria’s Secret is an iconic retailer that has been providing women with the latest in lingerie, beauty products, swimwear, and activewear for over 40 years. As a premier retailer, it is important to Victoria’s Secret that its customers not only have an enjoyable shopping experience, but are also satisfied with their purchases. To ensure that customers have the best shopping experience possible, Victoria’s Secret has a clear and comprehensive return policy. This blog post will provide an overview of the specifics of Victoria’s Secret’s return policy, including information on returns, exchanges, and refunds. It will also explain the steps customers need to take in order to return items, and clarify any potential questions or concerns. By understanding Victoria’s Secret’s return policy, customers can shop with confidence knowing that they can return items if necessary.
Store Purchase Return Guidelines
https://customercare.victoriassecret.com/s/article/1551
For all other locations, store merchandise can only be returned or exchanged in a Victoria’s Secret Store located in the same country/location where purchased.
What is your Return Policy?
https://customercare.victoriassecret.com/s/article/2169
The 30 day timeframe starts from the date your order ships. Merchandise may be refunded in the original form and amount of payment for the returned merchandise.
Can I Make a Return In-Store For an Online Purchase?
Yes.
Any online purchase made from the Victoria’s Secret website in the US may be returned in-store.
To make the process even easier you can start a live chat session with them and the chat rep will look up your order and set the return in motion and then it will be quickly finalized when you bring the item(s) into a Victoria’s Secret location.
Can I Try Items On At Home Then Return Them?
Yes, you can try on lingerie and underwear at home.
Just be careful NOT to cut out the sewn-in tags because if you do, you won’t be able to return the items.
Keep the hygiene sticker on underwear in place as well if you want to return the item.
Be aware that if you buy something from a franchise store, you can only return it to that specific location.
It might be worthwhile to inquire at the checkout counter because I doubt you would even know if you were purchasing from a franchise store.
How Do I Return a Gift Without a Gift Receipt?
Depending on how you want to return it, you have two options.
Returning the Gift In-Store
You will receive a Victoria’s Secret gift card for the item’s lowest selling price.
Returning the Gift via the Mail
Start by visiting this page and print out the return form.
Then, complete it, checking the “Returning a Gift” box as you go, and mail it along with your item(s).
Once they receive your package, they will email you a merchandise credit for the item’s lowest selling price.
Yes.
They specifically permit 7 returns within a 30-day window.
This includes returns AND exchanges.
The item’s determination as defective has no bearing on the seven returns you can make in total.
This policy differs from that of most retailers because it is uncommon for them to disclose the number of returns they accept before flagging your return history and possibly preventing any further returns.
They will cover the return shipping costs if you are within 30 days, have a valid receipt, and submit them.
You can print a FREE shipping label from your online account for use when returning items inside the United States at no additional cost to you.
Bonus Tip: What If I Just Want a Price Adjustment?
Most customers are unaware that within 14 days of the purchase date, Victoria’s Secret will adjust the price for you.
Simply bring your original receipt back if you see a price reduction, and they’ll credit your original form of payment.
It’s also important to remember that this policy only applies in-store, and that online purchases are not eligible for price adjustments.
Ask the Reader: How easy, challenging, or in the middle have you personally found Victoria’s Secret’s return policy to be?
By Kyle James
Photo credit to m01229.
FAQ
What is the return policy for Victoria Secret?
ANY purchased items, including Sale items, that you don’t love may be exchanged or returned. The item must be in its original state and not have been worn or washed. Returns must be shipped back to the original place of purchase within 30 days and include the original receipt.
How long do I have to return a Victoria Secret Order?
Within Thirty Days of Purchase*: The thirty days begin on the day your order ships. The original payment method and sum for the returned goods may be used to refund merchandise.
What is Victoria’s Secret return policy without a receipt?
We will assist you in exchanging the goods after the return window (30 days)* or if you do not have a valid receipt. You will be responsible for the difference if the lowest selling price for the returned item is lower than the cost of the item(s) you receive in exchange.
Can you return Victoria’s Secret items in store?
Yes, just head over to a Victoria’s Secret or PINK store with your item(s) and your order invoice. Right now, only shops in the U.S. can accept returns for online purchases. S. and U. S. Territories.
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