Venus has been a trusted source of fashion apparel for women for decades. We pride ourselves on providing our customers with quality products and an outstanding shopping experience. As part of our commitment to customer satisfaction, we strive to maintain a thorough and comprehensive return policy. Our return policy is designed to ensure that all customers are able to shop with confidence, knowing that they can return or exchange any product that does not meet their expectations. In this blog post, we will discuss the details of our return policy and provide helpful information to ensure that all customers understand their rights and options when they purchase products from Venus. We want to make sure that our customers are completely satisfied with their purchases, so please take a few moments to read through our return policy and familiarize yourself with the details.
VENUS Returns Policy
https://www.venus.com/returns
orders are refunded within 24 hours! EASY. With over 3,800 Return Bar locations in the U.S., find one conveniently located near you. SUSTAINABLE.
FAQ
https://www.venus.com/faq
What is your return and exchange policy? We accept returns or exchanges of any items (excluding Final Sale items) within 90 days of purchase in unworn, unwashed
Can I return products from outside the United States to Venus?
Venus delivers to Canada and New Zealand From any of these locations, you may return items to Venus; however, since return labels are not provided, you must arrange for a courier service.
In order to offer the most seamless return experience possible, we’ve partnered with Happy Returns. Returns are accepted for this option at any of the 3,800 Return Bar locations across the contiguous United States.
The Benefits:
Simple and quick: Most Return Bar visits last under a minute. Bring the items you want to return (there is no need for a box, bag, or envelope), and display your return QR code on your phone. That’s all!.
After you send in your return, refunds are processed within 24 hours.
Sustainable: Paperless, box-free returns benefit everyone, particularly the environment.
If you like shopping at VENUS and want free returns, our VENUS Wallet program is for you! Instead of receiving a refund to your source of payment when returning an item, choose VENUS Wallet Credit to obtain a return credit that never expires. Returns are free when you use VENUS Wallet Credit as your refund option!
You will receive an email containing your VENUS Wallet Credit following the processing of your return. This can be used to pay for things at the checkout process’ invoicing stage. Customers in the United States are the only ones who can currently use VENUS Wallet.
What can I do if my package is damaged or lost?
In the event that your order was delivered damaged or was misplaced in transit, kindly contact our Customer Service team as soon as possible. Please include as much of the following information as you can if you choose to reach out to us via email so that we can address the problem as soon as possible:
• Issue description (please specify the exact item number(s) of any products that are damaged or missing)
• Whether you want a refund or a replacement for in-stock items.
If you have any additional questions regarding our Venus return policy, please don’t hesitate to contact the Venus customer service team.
Read About Other Return Policy
FAQ
Is it easy to return items to Venus?
It’s simple to return a product to Venus. Just send it back within 90 days in brand-new, unused condition, and Venus will be happy to exchange it or give you a refund. However, before returning an item, you should always review the Venus return policy because return policies are subject to change.
Does Venus charge for returns?
Does VENUS provide free returns? There is a $6 fee for refunds. 95 return fee will be deducted from your refund. Choose between an exchange and VENUS Wallet credit for free returns.
How do I contact Venus customer service?
In the U. S. and Canada, call toll free 1-888-782-2224. Outside the U. S. and Canada, call 1-904-997-4000.
Do Venus clothes run big or small?
Venus has some decent clothing that I’ve purchased from them a few times. I discovered that occasionally, mediums fit more like smalls and larges fit more like extra larges.
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