Who doesn’t enjoy a generous return policy, I ask you? Sephora’s return policy is typical in some ways and fantastic in others. However, it comes with some fine print that requires further explanation, similar to any store policy. Here is a detailed explanation of Sephora’s return policy so that you can shop for cosmetics with confidence.
You’re not completely out of luck if you try to return something more than 60 days after the date of purchase.
Simply accept a Sephora product credit that can be used both online and in-store.
Although their merchandise credit never expires, which is great, keep in mind that if you misplace it, it cannot be replaced.
Because of this, I called and spoke with a Sephora representative, who advised me that you can bring beauty products home and give them a light test run.
You can return an item for a full refund if you don’t like it for ANY reason.
For instance, if you originally made the purchase using a credit card or a Beauty Insider account, they can check the transaction and handle your return.
Only when you pay with cash is it impossible to return an item without a receipt.
Otherwise, they will refund the purchase price to the credit card that was used.
It’s true that you can abuse Sephora’s return policy, and they don’t like it.
You might be prohibited from making any more returns if you send back too many used items in a short period of time.
To keep tabs on all returns and take appropriate action when necessary, they work with a company called The Retail Equation.
Therefore, if you frequently purchase 5 lipsticks, try them out at home, and then return 4 of them, you risk being noticed.
Here are the top 6 items returned to Sephora, in case you’re interested.
Usually, they’ll send you an email warning first and then take action if you continue to violate their policy.
The entire cost of return shipping is covered by Sephora when you return an item you purchased from their website.
You can also return items to any brick store to hasten the return process.
Returns & Exchanges
https://www.sephora.com/beauty/returns-exchanges
Visit any free standing Sephora store to return a new or gently used item purchased from Sephora.com or a third-party marketplace within 60 days
Sephora Return Policy: Everything You Need to Know
https://www.thebudgetfashionista.com/archive/how-to-return-an-item-to-sephora/
You can return your online orders from Sephora within 60 days of purchase. The item has to be new or “gently used.” Note that you need to return
Online order returns by mail, within 30 days
For online orders returned by mail within 30 days, Sephora refunds the purchase amount to your original form of payment. If you made the purchase with a Sephora gift card or store credit, Sephora will issue you store credit for use at Sephora.com but not in Sephora stores.
Online order returns in store, within 30 days
If you used a debit or credit card to make the purchase, Sephora will credit your original method of payment with the purchase price.
If you paid with PayPal, Klarna, or a Sephora gift card, Sephora will reimburse you for the full amount of your purchase with a Sephora gift card.
If you used your Sephora online credit to make the purchase, you will receive Sephora store credit that can only be used in Sephora stores.
Online order returns by mail, within 31-60 days of purchase date
Within 31 to 60 days of the purchase date, mail your online order back to Sephora, and you’ll receive a refund and store credit. com but not in Sephora stores.
Online order returns in store, within 31-60 days of purchase date
You receive a store credit that can only be used in-store if you return your online order to a store within 31 to 60 days of the original purchase.
A return for an item bought at a Sephora store must be made in person; it cannot be sent back. Sephora reimburses you in the original form of payment if you return the item within 30 days. Instacart orders are refunded to any credit card.
If you return the item within 31 to 60 days of purchase, you will receive a perpetual Sephora merchandise credit.
Within 60 days of the purchase date, you can exchange items by bringing them into a store in their original packaging and accompanied by your original receipt or packing slip.
You can return items you received as a gift. You’ll be refunded with store credit. Contact 1-877-SEPHORA to set up your gift return.
FAQ
What is Sephora’s return policy 2022?
You are welcome to return new or gently used products to Sephora for a full refund to your original method of payment if returned within 30 days of purchase, in most cases, if you are not entirely satisfied with your purchase or gift from Sephora for any reason.
Can I return to Sephora after 60 days?
If you attempt to return something more than 60 days after the date of purchase, you ARE NOT totally out of luck. Simply accept a Sephora product credit that can be used both online and in-store.
How long is Sephora return policy?
With a receipt or gift receipt, products purchased at any Sephora location within the last 30 days are eligible for a full refund or exchange. Any in-store purchase you return between 31 and 60 days following the original purchase date will result in store credit.
Does Sephora accept open returns?
Yes, you can return any used or opened products to Sephora. If a product isn’t working for you (even after you’ve opened it), return it to Sephora because they’re great about accepting both opened and unopened returns.
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