Macy’s is one of the most well-known department stores in the United States, and they offer a convenient return policy that their customers can take advantage of. Whether customers are returning products purchased in store or online, Macy’s offers various return options to make it easy for customers to get refunds or exchange the items they’ve purchased. If a customer is unhappy with their purchase, they can rest assured that Macy’s makes the process of returning items hassle-free. From understanding the timeframes for returns to making sure customers understand the fees that may apply, Macy’s has a comprehensive return policy that allows customers to shop with confidence. In this post, we’ll explain the basics of Macy’s return policy and provide an overview of what customers can expect.
What is Macy’s return policy?
https://customerservice-macys.com/articles/what-is-macys-return-policy
We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail and in stores within 90 days of purchase for
Macy’s Return Policy Offers Free (and Honestly, Easy!) Returns
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You’ll have 90 days to return your Macy’s purchase, whether you have a receipt or not, as long as the associate can find your purchase using
Macy’s return policy gives you 90 days to make most returns — no receipt necessary.
You’ll have 90 days to return your Macy’s purchase, whether you have a receipt or not, as long as the associate can find your purchase using your free Macy’s account (identified with your email and/or phone number) or the credit card you used.
Of course, having a receipt makes the process go more quickly, but Macy’s does not require one.
The 90-day return window applies to most items. I’ll list the exclusions below, but be aware that items from Macy’s Beauty Box, dresses, jewelry, and Apple have shorter return windows.
If you don’t have a receipt, Macy’s return policy requires you bring the original tags intact.
This goes for store returns only. If you’re shipping back a Macys.com return, you’ll print the return slip, and that acts as your paperwork. But if you’re returning an online order in store with tags, they should be able to look up your purchase.
The tags on your item don’t have to be there (unless it’s clothing), but there needs to be some sort of paper trail so that an employee can look up your purchase. Tags are as good as a receipt.
Expect your Macy’s return refund in the original form of payment.
If you paid in cash, your Macy’s refund might be available right away; otherwise, it might take a few days while your bank processes the refund. Once Macy’s receives and processes your return, they will send you an email; 1–3 days later, you should receive your refund.
By the way, you can still get a refund for your Macy’s purchase even if you misplaced your receipt and the original tags. They’ll give you a refund in the form of store credit equal to the product’s lowest 180-day selling price.
Ship your Macy’s online return back to them for free.
Returning your Macy’s online purchase back to Macy’s is pretty painless. All you have to do is start a return here, and Macy’s will give you a return shipping label you can attach to the original packaging.
The only information you require is the order number Macy’s sent you via email along with your shipping confirmation.
But because that order number is different from the one that will appear on the shipping invoice (the one that is attached to your package), things get a little complicated.
Drop your Macy’s online return off at UPS or at a Macy’s store.
You can ship Macy’s online returns back via UPS using the free return label, or you can return them to the store, like a regular in-store purchase.
It doesn’t work in reverse, though. You cannot return items that you purchased in a store by mail; you must return them to the store in person.
Not all items get the full 90-day return period.
There are numerous items that don’t qualify for the full 90-day return period, as I mentioned above.
Firstly, dresses only have a 60-day return policy, Apple products only have a 14-day return policy, area rugs only have a seven-day return policy, and Macy’s Backstage and Last Act merchandise only have a 30-day return policy.
Find the full list of exceptions to Macy’s return policy here.
Macy’s return policy allows 120 days to make a mattress return.
Macy’s gives you 120 days to decide whether a mattress is the right one for you. If it isn’t, you have two options: return it or choose it again once. But beware: Macy’s won’t reimburse you for shipping costs, which for mattresses can run into the hundreds.
While we’re talking about heavy furniture, I should mention that you can return any furniture that was shipped directly from Macy’s or UPS within 30 days of delivery. Simply call 888-822-6229 to speak with Macy’s customer service to begin the procedure.
Macy’s return policy allows stores to accept “gently used” fragrances & beauty items.
In the past, items like the Macy’s Beauty Box could not be returned in any way. But Macy’s changed its stance and now accepts what they refer to as “gently used” cosmetics and colognes.
Thus, it ultimately comes down to a decision that will be made by your local Macy’s. And that means your mileage may vary.
Macy’s exchange policy only lets you exchange items you bought in store.
Exchanges are only permitted for in-store purchases at Macy’s, and you must do so there as well.
On the Macy’s website, the procedure isn’t very clear, but when I spoke with Macy’s staff, they said the procedure is very similar to making a return. If you don’t have your receipt, you’ll need the original tags, and the items must be in good condition. You only have 30 to 45 days to complete an exchange, which is the main difference.
Please let me know if you have any additional queries about Macy’s returns or exchanges in the comments section below. Thanks for reading! AccountHot amazon Deals.
FAQ
What is the return policy at Macy’s?
free shipping via mail and in-stores within 90 days of purchase with original tags. Shipping and delivery fees are nonrefundable. needs will be accepted for return.
Does Macy’s accept returns after 90 days?
By the way, you can still get a refund for your Macy’s purchase even if you misplaced your receipt and the original tags. They’ll give you a refund in the form of store credit equal to the product’s lowest 180-day selling price.
Can I return something to Macy’s after 30 days?
Typically, up to 90 days after the date of purchase, Macy’s accepts returns.
Can you return at Macy’s without a receipt?
But the answer is that you can return something to Macy’s without a receipt. According to Macy’s return policy, you can return an item without a receipt if it still has the store’s sticker on it or if you have a gift card receipt. However, you will not receive a full refund; instead, you will only receive an in-store credit.
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