Even though the houseplant you neglected to water may not be able to survive, there is some solace in the fact that you can return it for a refund. It turns out that Home Depot has a generous return policy that allows you to save the receipt and return expired greenery for up to a full year.
The policy is clear that flower bushes, succulents, and houseplants are eligible for returns within 90 days of the delivery date or the date of in-store purchase. The return period for perennials, trees, tropical plants, and shrubs is up to a year.
Before returning your dead plant to the store, there are a few more things you should keep in mind. First, the policy does not cover floral arrangements or cut flowers. Second, if you still have 90 days left, you can receive a refund; however, if more time has passed, you may be eligible for a replacement or store credit.
There are other customer-friendly policies, too. For instance, if a plant you ordered online arrives to you damaged or dead, you can get a replacement for free within three days of delivery. The shop also accepts returns within 90 days for seasonal items like real and fake Christmas trees, wreaths, and garlands.
Home Depot offers a Grow A Garden Guarantee that entitles you to a full refund if your Bonnie plant grown in Miracle-Gro soil fails to yield a crop between March and October.
A generous policy, indeed. But let’s avoid frequenting the returns area at Home Depot for the sake of the plants, shall we?
Customer Support: Return Policy at The Home Depot
https://www.homedepot.com/c/Return_Policy
Most new, unopened merchandise sold by The Home Depot can be returned within 90 days of purchase, unless noted in our Return Policy Exceptions Return Policy
You Can Return That Dead Plant to Home Depot
https://www.apartmenttherapy.com/home-depot-plant-return-policy-37060694
To be more specific, the policy states that flower bushes, succulents, and houseplants, qualify for a return within 90 days of delivery date or
How Does The Return Policy Apply To Perennials, Trees, and Shrubs Purchased At Home Depot?
Any trees, shrubs, and perennials purchased from Home Depot are covered by a 365-day or 1-year guarantee.
This means that Home Depot will exchange it for you or give you a refund if a shrub, tree, or perennial dies before that year period has passed without any of your fault.
Given how many things can go wrong in a year, this is a fairly generous policy that is crucial to keep in mind.
If you buy something and it breaks down, it might have had a problem before you got it, in which case Home Depot will gladly replace it.
This is just one example of how Home Depot demonstrates its concern for its customers. Home Depot doesn’t want its customers to be left holding a plant that has died for no fault of their own.
How Does The Return Policy Apply To Online Purchases Of Live Goods From Home Depot?
There is a replacement policy in place if you order live goods from Home Depot online and they arrive broken or dead.
Live goods include items such as:
To request a free replacement for a damaged or dead plant, you must call the Home Depot customer service line within three days of delivery.
Any cut flowers or floral arrangements purchased from Home Depot online are exempt from this policy.
If you use Home Depot’s Bonnie plants and Miracle-Gro soil or plant food for the plants, they guarantee that you will receive a harvest in the first year.
If your Bonnie plant(s) don’t produce anything during the first growing season, you might be eligible for a Miracle-Gro and plant refund.
The growing season would run from March to October, which is obviously a much longer period of time than Home Depot’s standard return policy.
As long as they were purchased after January 1, 2018, when the guarantee started, the majority of Bonnie plants are eligible for this special refund promise.
To receive your Bonnie Plant refund, just adhere to these three easy steps:
You must first visit Home Depot with your failed Bonnie plant and any original receipts for the purchase.
Second, it’s crucial that your receipts reflect purchases of the Bonnie plant and/or Miracle-Grow soil/plant food that were made no more than three days apart. It’s significant because it verifies that your plant was either planted in Miracle-Gro soil or fertilized with Miracle-Gro plant food.
Third, your purchase had to be made within the previous 12 months. The only thing you’ll get if the purchase was made more than 180 days ago is a store credit.
Until the end of the entire 365-day period, if you used your Home Depot Consumer Credit Card, you are eligible for the full refund in cash.
However, if you order a plant online and want to return it online, this may be possible. Normally, you would return a plant purchased from Home Depot back to the store in person.
However, we do advise getting in touch with customer service first because they might just ask you to keep the injured or dead plant and send you a replacement.
You must have your receipt and the original form of payment with you when returning an item to Home Depot in person.
You must have your current driver’s license or another type of official photo identification if you don’t have your receipt. If you are returning something you bought with Home Depot store credit, you must also have photo identification.
A third-party refund verification system is used to process all in-store returns, and it is this system’s decision whether to accept your return. Your return won’t be accepted by Home Depot if it isn’t accepted.
If you plan to return something online, you should get in touch with customer service so they can assist you in starting your UPS return.
Home Depot’s return policy stands out because few retailers provide any options for returning plants or other live goods that customers have purchased from them.
They will replace any live goods that are shipped that are damaged or dead, and they offer a guarantee on their Bonnie plants. They also guarantee the survival of perennials, shrubs, and trees for up to a year.
You can head over to your local Home Depot right away to start browning the garden center now that you are aware of how the company’s plant policies operate.
FAQ
Can you return plants from Home Depot?
It turns out that Home Depot has a generous return policy that allows you to save the receipt and return expired greenery for up to a full year. The policy is clear that flower bushes, succulents, and houseplants are eligible for returns within 90 days of the delivery date or the date of in-store purchase.
What does Home Depot do with dying plants?
Because the retailer guarantees to accept the plants back if they die within a year, you may return your dead plants. The Home Depot unconditionally guarantees all tropical, indoor, and outdoor plants for a period of one year (limited to perennials, trees, and shrubs).
Leave a Reply