The Container Store is committed to customer satisfaction, which is why they have a flexible return policy that allows customers to return products they are unhappy with. For all products, the store offers a satisfaction guarantee. If a customer is unsatisfied with an item, they can return it with no questions asked. The store also offers a 30-day return policy for all items purchased in-store or online. This policy allows customers to return any item, regardless of the reason, within 30 days of the purchase. The store also offers a 1-year return policy for select items purchased in-store or online. This policy allows customers to return defective items within one year of the purchase date. Customers who return items without a receipt may receive store credit. Customers who return items with a receipt may receive a full refund. Lastly, The Container Store offers a “low-price guarantee”, which means that customers who find an item at a lower price elsewhere will be refunded the difference in price
What is your Return Promise? What is your Exchange
https://www.containerstore.com/help/index.html?helpId=48
Returns without a receipt or with an original receipt after 120 days of the date of purchase will receive a Merchandise Credit card for either the lowest retail
COVID Store Safety Measures
https://www.containerstore.com/landing/covid-19-faqs
You can make a return at any open store. Simply present your original receipt within 120 days of the date of your purchase, and we will be happy to exchange
What do you need to bring to return an item to The Container Store?
You will need to bring a few items with you when you return something or ask for an exchange at The Container Store to show that you are who you say you are and that the purchase you claim to have made actually occurred.
You will need:
The item or items you’re attempting to exchange or return
The Container Store has a very easy and straightforward return procedure as long as you have your original receipt and a legitimate photo ID.
In addition to the item or items you are returning, the very first thing you need is the original receipt. The Container Store will be pleased to cooperate with you after that.
However, if you return something after the deadline or you lose your receipt, things could become a little more challenging. However, The Container Store will still cooperate with you in this circumstance.
You will still be given a merchandise credit card for the price listed on the receipt or the lowest retail price the item has had in the previous 90 days if you don’t have a receipt or return the item after the 120-day window has passed.
In summary, The Container Store’s return and exchange policies are fairly tolerant and forgiving. Even without the receipt, you’ll still get something.
See Also:
FAQ
What is return policy for container store?
You can make a return at any open store. We will be pleased to exchange your returned items for an alternative within 120 days of the date of your purchase, issue a refund to your credit or debit card in the form of a credit, or issue store credit in lieu of a refund. Simply provide your original receipt during this time. (shipping fees apply).
How do I return an online purchase from the container store?
Returns can be made at any store. If you return something in person, there are no shipping or restocking costs. Additionally, returns can be sent to 500 Freeport Parkway, Suite 100, Coppell, Texas 75019 (shipping costs apply). If you have any additional questions, please contact us at 888-CONTAIN (266-8246) toll-free.
How long is a return policy?
In general, 15 to 30 days are typical, though some businesses choose 90 days. In either case, accepting returns after that time won’t benefit you in any way.
How do I return an item to a store?
Returns made in-store: To get a full refund, you probably need the receipt or invoice. While some retailers only offer a replacement or store credit, others will issue refunds without a receipt. Collect the item. Bring the item, the original packaging, and all accessories to the store.
Does Container Store have a warranty?
Any defective part of the product, or the entire product, will be repaired or replaced by The Container Store during the warranty period at no additional cost.
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