Having the ability to return a product is valuable in any purchase. It provides peace of mind knowing you can get your money back if the product doesn’t meet your expectations or if you change your mind. Apple offers a fair and straightforward return policy for customers who purchase their products. Whether you bought an iPhone, iPad, Apple Watch, or Macbook, you have the right to return the product for a full refund. In this blog post, we’ll provide an overview of Apple’s return policy so that you know what to expect when returning an Apple product. We’ll also provide a few tips and tricks to make the return process as smooth as possible. So if you’ve purchased an Apple product and are looking to return it, this post is for you.
Returns & Refunds
https://www.apple.com/shop/help/returns_refund
Standard Return Policy · You have 14 calendar days to return an item from the date you received it. · Only items that have been purchased directly from Apple,
Sales Policies
https://www.apple.com/shop/open/salespolicies
For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the
Puerto Rico:
When sending something from Puerto Rico to the continental United States that costs more than $2,500, additional procedures must be taken:
- Locate the commodity code of your item at http://www.apple.com/legal/more-resources/gtc.html.
- Visit https://ace.cbp.dhs.gov to file an Export Declaration.
- Follow the aforementioned instructions to initiate your return.
You can always return the item to any U. S. Apple Store. An Apple Specialist will assist you with your return. Your refund will be processed at that time. Please use the Apple Retail Store Locator to find an Apple Store nearby. To begin a return for orders delivered directly to your place of business, please get in touch with your business team.
Once we receive your item, a refund is initiated immediately. After you submit your cancellation request for a pickup item for which you were charged, we immediately start the refund process. Your original payment method determines how your refund is handled:
- Within five business days of receiving the returned item or cancellation request, refunds for purchases made using credit or debit cards will be sent to the bank that issued them. If you have any queries about when the credit will be applied to your account, kindly get in touch with the card-issuing bank.
- You will receive an Apple Gift Card via email if you receive a refund for products you purchased from Apple using an Apple Gift Card (or an earlier version of the Apple Gift Card). Ask the person assisting you if you’d like us to mail you a physical Apple Gift Card.
- Your Apple Account Balance will be credited with any refunds for purchases made with it.
If you purchased your item from Apple in the U. S. , you can take it to any U. S. Apple Store for an exchange. Item exchanges are, of course, subject to in-store product availability. It’s a good idea to visit Apple to see if a product is in stock. com and then checking to see if it can be picked up at a nearby store Items with a personal touch (like an engraved iPad or a pair of AirPods) and specially configured Macs are the only items that cannot be exchanged. These items are only returnable; they cannot be exchanged in-store. Your refund will be issued using the same payment method that you used to place your order (in accordance with the terms of our Standard Return Policy).
You can return any U.S. retailer if an item you ordered from Apple online arrived damaged or is incorrect. S. Apple Store, or by contacting Customer Service at 1-800-676-2775.
Visit the Gift Returns page and follow the instructions. You must enter your order number or product serial number. You must include the UPC number on the product packaging if you use the order number. You can review items eligible for return at this time.
One order’s worth of items can only be returned at once.
Give your contact details and choose to finish submitting your return.
You can find instructions on how to complete your return on the page after that. Apply your pre-paid shipping label and any applicable hazmat labels to the outside of your shipping box by using the Print Return Label button. Then, return your item to Apple by arranging a pickup with the shipping company or leaving the package at any of the company’s drop-off points. We’ll let you know when we receive the item.
Call an Apple Specialist at 1-800-MY-APPLE if you need assistance returning a gift. You can also return eligible items to an Apple Store.
We’ll email your refund in the form of an electronic Apple Gift Card once we receive your items.
Apps, games, music, movies, TV shows, iCloud, and other services can all be bought with Apple Gift Cards in addition to goods and accessories. Apple Gift Cards can be used on apple. com, via phone, through the Apple Store app, or in person at the Apple Store. Apple gift cards are only usable in the nation in which they were bought.
Visit the Payments section of the Apple website for more details on Apple Gift Cards and how to use them, as well as how to use Apple Gift Cards from earlier generations.
U.S. Sales and Refund Policy
Thanks for shopping at Apple. We are grateful that you enjoy purchasing the cool products we create. Whether you’re at the Apple Online Store, an Apple Retail Store, or on the phone with the Apple Contact Center, we also want to make sure you enjoy your time researching, comparing, and buying our products. (In this policy, we’ll refer to these entities as the “Apple Store” to make it visually simpler for both of us.) ).
Transactions at an Apple Store are subject to terms and conditions just like any other kind of shopping. We’ll be as brief as our attorneys will allow. The most important thing to keep in mind is that by ordering from or making a purchase at an Apple Store, you also consent to the terms outlined below as well as Apple’s Privacy Policy (Opens in a new window) and Terms of Use (Opens in a new window).
We firmly believe that you will love the products you buy from the Apple Store. This is because we make every effort to ensure that they are specifically designed and constructed to meet your needs. We acknowledge, however, that occasionally a product may not be what you had anticipated. In the unlikely event that happens, we encourage you to read the following conditions for returning a product.
Within 14 days of the day you receive any undamaged item, merely send it back to us with all accessories and packaging that came with it, along with the original receipt (or gift receipt), and we’ll either exchange it for you or issue a refund using the original payment method. In addition, please note the following:
- Only the nation or region in which the product was originally purchased is allowed for returns.
- Electronic software downloads, Software-Up-To-Date program memberships, Apple Store gift cards, and any Apple Developer Connection products are not eligible for returns.
- If you make a cash, cash equivalent, or check return to an Apple Retail Store for a transaction over $750, Apple will send you a refund check in the mail within 10 business days.
- You must go back to the Apple Store where you made your original purchase if you want to return ten or more of the same item.
- Apple will provide you with an Apple Gift Card if you return goods with a gift receipt.
- If the software was sealed with the license on the outside and you could read the license before opening the packaging, you cannot return opened software. Exceptionally, if you disagree with the licensing terms, you may return Apple-branded software; however, you may not keep or utilize any copies of returned software in any other way.
- Apple offers security features that allow you to safeguard your product in the event of theft or loss. Apple reserves the right to reject the return or exchange if these features have been activated and cannot be turned off by the phone’s owner.
- Please visit the Returns page for comprehensive information on how to return an item bought at the Apple Store.
Please be aware that if you return the AppleCare portion of your iPhone Upgrade Program, you will forfeit your Upgrade Option as stated in the program’s terms (Opens in a new window).
Wireless carriers have different service cancellation policies. Your wireless service agreement and any associated fees are your responsibility; returning your iPhone, iPad, or Watch may not automatically cancel or reset your wireless account. Please contact your wireless service provider for more information.
Only Apple Watches from the Edition collection that pass inspection at Apple’s off-site facility and are in their original, untouched, and unmarked condition are eligible for returns or exchanges. If the returned item is in its original condition and you have an original form of payment, a check, wire transfer, or refund to your debit/credit card will be sent to you within 10 business days.
Additional terms and conditions are applicable to the purchase and use of Apple products and can be found at https://www apple. com/legal/sla/ (Opens in a new window) and https://www. apple. com/legal/warranty/(Opens in a new window).
The terms of the iPhone software license agreement are broken when unauthorized changes are made to the software on an iPhone. Jailbreaking is a common term for altering an iPhone, with a focus on the second part of that phrase. We therefore strongly, almost emphatically, advise against doing so. Really. If an unauthorized software modification renders your iPhone unusable, the warranty will not cover its repair.
Apple reserves the right to alter product prices at any time and to make any unintentional pricing errors that may have occurred. You can find more details about costs and sales tax on the Payment If you believe you have been overcharged for a product in an Apple Retail Store, please consult a manager to request a refund.
Feel free to visit an Apple Retail Store or call the Apple Contact Center at 1-800-676-2775 to request a refund or credit of the difference between the price you were charged and the current selling price if Apple lowers its price on any Apple-branded product within 14 calendar days of the date you receive your product. Contact Apple within 14 calendar days of the price change to request a refund or credit. Please be aware that this does not apply to temporary price reductions that happen during special sales occasions like Black Friday or Cyber Monday.
Price protection is only offered for a maximum of 10 units of a specific product. In addition, when requesting price protection, we might ask that you have the item on hand or have some other form of proof of ownership.
Prices shown are in U. S. dollars. Please be aware that if you use an international Visa, MasterCard, or American Express credit card to purchase something, the price may change due to exchange rates. Additionally, you might be charged foreign conversion fees and charges by your bank or credit card company, which could raise the overall cost of your purchase. Please speak with your bank or credit card company about these costs.
Apple reserves the right to refuse or cancel any order and limit the number of orders. Before accepting or processing any orders, Apple may also request additional qualifying information. We’ll send you an email order confirmation once we’ve received your Online or Call Center order. However, receiving an order confirmation does not mean that Apple has accepted your order or that we are confirming our offer to sell; rather, we are simply letting you know that we received your order. Following receipt of your order, The Apple Store retains the right to accept or reject it for any reason at any time. If Apple cancels an order after billing you, Apple will reimburse the amount billed.
Review the Shipping section. Once it leaves our facilities, many factors outside of Apple’s control could affect the delivery of your order, so Apple cannot be held responsible for delayed deliveries. But we’ll collaborate with you to make sure the delivery goes smoothly.
The risk of loss or damage to the product(s) passes to you when you, or a person you designate, obtain physical possession of the product(s), as Apple manages the dispatch of the items you purchase from the Apple Store. When the product(s) are picked up by the carrier from our warehouse, title in the item(s) will pass to you. At this point, you will receive the Shipment Notification Email. Please get in touch with Apple if there are any delivery problems.
Many items on Apple’s online store are available for in-store pickup. However, some items and payment options might not be eligible for in-store pickup. The item(s) purchased may only be picked up by you or a representative you designate. For pickup, a valid government-issued photo ID and order number are necessary. When your order is prepared, Apple will let you know, along with the deadline for picking up your items. Additionally, we’ll send you a reminder or two in case you forget. Apple might cancel your order if you don’t pick it up. To view all of the information about in-store pickup, please click here (Opens in a new window).
You can designate a third party to pick up your order if you choose in-store pickup. The third party’s name and email address must be provided. Please be aware that some items and payment options do not permit third parties to pick up items from a store. For pickup, the third party will require a government-issued photo ID and order number. Once your item(s) have been picked up, Apple is not liable for the actions of the third party.
Only end-user customers may purchase products from the Apple Store, and we reserve the right to refuse or cancel your order if we believe you are doing so.
Apple will only deliver products ordered online to addresses in the U.S. S. and are subject to U. S. and foreign export control laws and regulations. These export laws and regulations must be followed when buying, selling, exporting, re-exporting, transferring, and using products. To purchase Apple products online from outside of the U. S. , please click here for international store information.
Apple may need to restrict the selection of products available for purchase due to the demand for some of our products and/or supply issues. Trust us, we’re building them as fast as we can. Even after you place an order, Apple reserves the right to alter the quantities that are available for purchase at any time. Additionally, there may be times when Apple confirms your order but later discovers it cannot deliver the ordered item. If we are unable to deliver a product you ordered, Apple will cancel the order and issue a full refund.
Please click here (Opens in a new window) to view the terms and conditions for gift cards to the Apple Store.
FAQ
Can you return Apple products after opening?
Within 14 calendar days of receiving your iPhone(s) or iPad(s), if you are not completely satisfied with your purchase, you may return your undamaged iPhone(s) or iPad(s) to the Apple Online Store for a refund. %20A%2025%%20open%20box%20fee%20will%20be%20assessed%20on%20any%20opened%20unit%20(per%20unit)
Can I return Apple product after 14 days?
There are a few crucial points to remember when returning an item you bought from Apple online: You have 14 calendar days from the day you received the item to make a return. Only items bought directly from Apple can be returned to Apple, whether they were bought online or in an Apple Retail Store.
What is Apple refund policy?
Within 14 days of the day you receive any undamaged item, merely send it back to us with all accessories and packaging that came with it, along with the original receipt (or gift receipt), and we’ll either exchange it for you or issue a refund using the original payment method.
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