Net A Porter Return Policy

net a porter return policy

After making any fashion-related purchase from renowned Italian retailer Net A Porter After receiving the product, you find your product is damaged. Now you want to return it. No worries, by understanding the Net A Porter Return Policy, you can easily return it.

The business offers customers the best assistance with their returns or exchanges thanks to its flexible and potential return policy.

Customers of Net A Porter are permitted to exchange or return their purchases within 28 days of the package’s delivery date. The customer can let the business know if he or she wants a refund or a different size, and the business will pick up the item from their home, place of employment, or another address.

According to the Net A Porter return policy, the item you are returning must be in brand-new condition with all designer labels and Net A Porter tags still attached. If the goods you purchased don’t comply with the company’s return policy, they will be sent back to you.

You won’t have to pay any additional fees if you want to exchange your product. If the product demonstrates wear, has been used, or has been altered from its original state in any way, the company has the full right to refuse your return; alternatively, the company may reduce the amount of any applicable refund or exchange accordingly.

If the Net A Porter tags and designer labels are missing from the products you’ve returned,

If you haven’t sent back any packaging that’s considered to be a necessary component of a product (like a dust bag),

If they choose to reduce your refund for any of these reasons, they will let you know. You may return those items in this case at your expense.

Exchanges and Returns

Items must be returned to us unused with all NET‑A‑PORTER tags and designer labels still attached. Returns that do not meet our policy will be sent back to you.


You have 28 days from the date you received your order to exchange or return item(s). Create your return here, or if you are a registered user, by logging in

Can I amend or cancel an item from my order?

You might be able to change an item’s size or cancel it, depending on the status of your order. Be aware that we cannot combine or add an item to an existing order.

Call our Customer Care team as soon as you can if you need to change anything about your purchase, and we’ll see what we can do.

What do I do if I think an item that I purchased from your site is faulty?

Simply email customercare@net-a-porter. com and we’ll look into this for you. Please include your order number and images of your item when you contact us. Please note that items damaged due to normal wear and tear, an accident, or your own misuse will not be regarded as defective. This does not affect your statutory rights.

You can send an email to the following addresses:

To read more about how YOOX NET‑A‑PORTER GROUP is creating a more sustainable future, visit the Sustainability section on our corporate site,


Blanc is a sustainable, tech-powered company that offers a non-toxic alternative to conventional dry cleaning, alongside alterations and more aftercare services

New York

Shopboy specializes in a full range of alterations and repairs for men and women with on-site services provided by their master tailors


SoleHeeled offers specialized repairs and restorations on leather jackets and accessories such as shoes, handbags, belts and wallets

United Arab Emirates

The Cobbler is a premium, traditional leather expert with locations in Dubai and Abu Dhabi and a collection service throughout the UAE. It provides expert shoe restoration, repair and cleaning services


Does net-a-porter allow returns?

Create your exchange or return request here, or, if you are a registered user, by logging into your NET-A-PORTER account, within 28 days of receiving your order. Return to the closest drop-off location or arrange for a free pickup when you return. Send your purchase back to us.

Does Net-a-Porter have free shipping on returns?

Be aware of the free return shipping policy offered by Net-a-Porter.

How do I return an item to netaporter?

Returning your purchase If you are a registered user, log into your NETAPORTER account and click on My Orders. The order number containing the item(s) you wish to return will be displayed. Select the “CREATE EXCHANGE/RETURN” button, then specify the return reason. If you’d like an exchange, select your preferred size.

Does the Outnet have free returns?

After receiving your order, we aim to process your return within 3 working days. However, during busier periods it may take slightly longer. Please send it back from the same location it was delivered to so that it is covered by our free returns policy.

Net-A-Porter Luxury Fashion Haul

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About Us

ReturnMastery was created to provide shoppers with clear, straightforward information about store return policies. Return policies can vary widely between retailers, and it’s not always easy to find all the specifics.

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