Nasty Gal Return Policy

nasty gal return policy

Here at nastygal. com UK Ltd (‘nastygal’) is committed to safeguarding and upholding the confidentiality of your personal information. This privacy notice details how Nasty Gal collects, uses, transfers, and discloses your personal information. It applies to information gathered from your use of our websites, iOS and Android apps, communications with us via phone, email, or social media, as well as information gathered when you take part in our competitions or events. It covers:

Returns and Refunds

https://www.nastygal.com/page/returns-and-refunds-customer-service.html

If you return via the portal, it can take up to 3 days for your return to arrive to us and, up to 7 days for your refund to show in your account depending on

Returns and Refunds at nastygal.com

https://www.nastygal.com/page/returns-and-refunds.html

We’re bummed things didn’t work out for you, but here’s the good news: you get 28 days to return your items starting from the day you receive your dispatch

We’ve got your back—find all the things you want to know, right here.

FAST, TRACKABLE & COST EFFECTIVE using the returns portal.

We’re sorry things didn’t work out for you, but here’s the good news: You have 28 days from the day you receive something to send it back to us. Just click the link here and follow the steps below.

When returning a parcel please follow the process below. The cost of postage can be found in the portal, or your local post office will ask you to print a returns label and pay postage there instead. Please send your letter using a traceable service, and save your proof of delivery receipt until your refund has been processed.

2. Login to our returns portal. Your order number, email, and last four digits of your phone number are required.

3. Choose the return method that best suits you (you can print labels at home or in stores).

4. Keep a copy of the postage receipt once you’ve processed and paid for your return in the portal before mailing it.

5. Keep an eye on your return tracking. Youll get an email once we receive your returned item.

Good to know. You won’t get a delivery note in your package anymore because we’ve gone paperless. Simply follow the simple steps above to choose your preferred return method and obtain your trackable returns label.

Fashion face masks, cosmetics, pierced jewelry, swimwear, and lingerie cannot be returned due to hygiene concerns if the seal has been broken or is no longer intact. Items must be in unused, unwashed condition, and have all of their original labels.

Gift cards, store credit, or vouchers used to pay for your order will be replaced for the amount of the refund.

Since a large portion of our production is located in the UK, our products will have UK sizing. However, you shouldn’t worry because every style has been altered to fit the sizing in your nation.

Depending on how quickly your bank processes returns, it may take up to 3 days for your return to reach us and up to 7 days for your refund to appear in your account if you send it back through the portal.

Once we’ve completed our part, you’ll receive an email confirming the refund is on its way to the payment method you used to place your order.

If it has been more than 14 days since you last received an email from us, please contact us by clicking the Contact Us tab on this page.

We’re sorry that things didn’t work out for you, but the good news is that you have 28 days to return any items you purchased, beginning on the day you received your dispatch email.

Heres the fine print:

For health and hygiene reasons, pierced jewelry and fashionable face masks cannot be returned or refunded.

Our intimate toys cannot be returned or refunded once the seal is broken on them.

Only swimwear and underwear with the hygiene seal intact may be returned.

Beauty products and accessories cannot be returned for hygiene reasons

We move quickly, and the turnover of the stock we sell means that we won’t be able to resell your products if it takes longer than 28 days. So, regrettably, we are unable to accept returns that are older than 28 days. Youll no longer receive an invoice in your parcel. Please use the returns portal to get your returns label. Ready to return? Just click.

Refunds are cunning things that may appear anywhere:

1. It typically appears the day after we confirm a refund (or up to 7 days later, depending on your bank’s processing times).

2. Try going back to the date you made the purchase if it isn’t there; some banks now show the refund credit next to the original debit date (or up to 7 days after this date depending on your bank’s processing time).

Give us a shout on the Contact Us form if you still can’t see it.

We regret that you received a product that is not in perfect condition. Please visit our Contact Us tab so that we can help you get this fixed as soon as possible. When you first contact us please include the following information;.

Your Name, Order Number, Product Name, Product Code, Fault Image, and Fault Description

If you use the Contact Us tab to get in touch with us, please have a ready copy of the faulty item for when you get a response because you won’t be able to attach it to the form just yet.

You should get your refund in two weeks if you enter your return through the portal and send it back to us with the provided label.

In as little as 7 working days, depending on your card issuer, the money should show up on your bank statement.

Gift cards or store credit used to purchase your order will be refunded to your nastygal account. com account.

Our returns team processes your return, and your refund is processed after that. Within 28 days of sending your package back to us, if you have not heard from us letting you know that it has arrived at our warehouse, please contact us using the form on the website.

The shipping costs for the nations listed as not being in the EEA are not refundable.

FAQ

Is Nasty Gal easy to return?

FAST, TRACKABLE & COST EFFECTIVE using the returns portal. The cost of postage can be found in the portal, or your local post office will ask you to print a returns label and pay postage there instead. Please send your letter using a traceable service, and save your proof of delivery receipt until your refund has been processed.

How do I return something to Nasty Gal?

Returns – How do I return my package?
  1. Repack your items.
  2. Login to our returns portal. …
  3. Choose the return method that best suits you (you can print labels at home or in stores).
  4. You’re ready to mail your return once you’ve processed and paid for it in the portal.
  5. Keep an eye on your return tracking.

Can you return sale items at Nasty Gal?

Although Nasty Gal does not currently offer exchanges, you can return items and place a new order for the appropriate item. Items must be unworn, unwashed, and unused in order for Nasty Gal to accept your return request. Original labels must also be present.

Can you return items ordered online?

Most online stores have step-by-step instructions for processing a return. Follow the steps and select the reason for the return. Print a return shipping label.

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ReturnMastery was created to provide shoppers with clear, straightforward information about store return policies. Return policies can vary widely between retailers, and it’s not always easy to find all the specifics.

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