Mattress Firm Return Policy

mattress firm return policy

One of the most crucial aspects of a person’s life is having a good night’s sleep. But what if the mattresses you buy don’t live up to your expectations? If you bought from Mattress firm, you won’t have to worry about that thanks to their incredibly lax return policy.

You can test a mattress for 120 nights with Mattress Firm, and if you’re not satisfied, you can return or replace it within 120 days of the mattress’ original delivery date.

Mattress Return and Exchange Policy

https://www.mattressfirm.com/mattress-returns-exchanges.html

Find a lower price elsewhere within 120 days of purchase? We’ll refund you the difference, because we always promise the lowest price. Learn More. Sleep

Frequently Asked Questions

https://www.mattressfirm.com/faq.html

How can I exchange it? Our 120 Night Sleep Trial® allows you to return or exchange your mattress any time between 21 and 120 days of the date of purchase. To

Sleep On Your Mattress Firm For A Minimum Of 21 Nights

Mattress Firm requests that you use your mattress for a minimum of 21 nights to give it time to adjust. Within 120 nights of the original delivery date of your mattress, Mattress Firm will try its best to match you to the right mattress if, after the first 21 nights, you are still not completely comfortable. Their 120 Night Sleep Trial is valid for one exchange and/or one return per purchase, subject to the aforementioned rules, and must be completed within 120 days of the delivery date of your original mattress.

One mattress exchange is permitted with a $99 return delivery fee. 99*,%20and%20receive,%20as%20credit%20toward%20the%20purchase%20price%20of%20a%20different%20mattress,%20the%20purchase%20price%20of%20your%20original%20mattress%20less%20a%20restocking%20fee%20equal%20to%2010%%20of%20your%20original%20mattress%20purchase%20price%20(restocking%20fee%20not%20to%20exceed%20$250)

Your new mattress can be returned with a $99 return delivery fee if you aren’t entirely satisfied with it. 99*%20and%20receive,%20as%20a%20refund,%20the%20purchase%20price%20of%20your%20new%20mattress%20less%20a%20restocking%20fee%20equal%20to%2020%%20of%20your%20new%20mattress%20purchase%20price%20(restocking%20fee%20must%20not%20exceed%20$500) Any state use taxes that we are required to apply will further decrease your refunded purchase price.

Under the 120 Night Sleep Trial, Mattress Firm is unable to exchange or refund mattresses that are soiled, unclean, or otherwise damaged. Because of this, we strongly advise using a waterproof mattress protector to keep your new mattress spotless. Additionally, we advise preserving all of the original tags on your mattress. The 120 Night Sleep Trial will be null and void if you remove the law tag from the mattress or foundation.

Please be aware that our 120-night sleep trial does not apply to furniture, adjustable bases, floor models, pillows, mattress protectors, clearance merchandise, or warranty exchanges. California King, Split Cal King, three-quarter, and all other special order sizes ) for foundations and mattresses are final and not subject to exchanges or returns. The California king size is not a special order and is therefore eligible for the comfort guarantee policies that are in effect in the state of California. For more information, speak with a salesperson in person or reach out to one of our website’s live chat customer service representatives.

All sales are final and not eligible for exchange or return on the following items:

  • Warranty exchanges
  • Clearance merchandise
  • Floor models
  • Pillows
  • Mattress protectors
  • Adjustable bases,
  • All special order sizes (California King, Split California King etc.)

FAQ

Can you return a mattress if you don’t like it?

The majority of mattress-in-a-box businesses provide free, straightforward returns for a lengthy “try it out” period. You can return the bed and get your money back if you don’t like it.

Can you return a mattress after you buy it?

Fortunately, most mattress manufacturers accept returns, and lots of merchants provide risk-free trials and complete refunds. Learn more about the return process for mattresses and how the return policies of the most well-known mattress manufacturers compare.

What is mattress firms happiness guarantee?

You can take the mattress home and use it for 120 nights because we are so confident that we will pair you with the ideal mattress. If it doesn’t fit perfectly, we’ll be happy to pick it up and find you a replacement.

How long should I try a mattress before returning it?

Remember that your body may need about a month to get used to your new mattress. It is best practice to use the mattress for at least a few weeks before starting a return even if the manufacturer does not specify a minimum break-in period.

Mattress Firm Return Policy [2021] – 120 Days To Test With Super Easy Returns! Mattress Review


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About Us

ReturnMastery was created to provide shoppers with clear, straightforward information about store return policies. Return policies can vary widely between retailers, and it’s not always easy to find all the specifics.

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