Macy’S Jewelry Return Policy

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Additionally, until recently, Macy’s return policy was among the best available, allowing customers to return their purchases within 180 days.

What is Macy’s return policy?

https://customerservice-macys.com/articles/what-is-macys-return-policy

We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail and in stores within 90 days of purchase for

Macy’s Return Policy

https://re-turns.com/macys-return-policy/

Jewelry and watches can be returned with price tags attached within 60 days of purchase · Special order merchandise and items that have been altered for size are

Macy’s Extended Holiday Return Policy Our return policy time frames have been extended for purchases made between now and December 31, 20 Those purchases may be returned by either January 31, 2021 or the last date allowed under the normal applicable return policy, whichever is later. The following merchandise is excluded from this extension, and the normal return policies will apply:  Apple Products, Tech Accessories and Tech Watches, Last Act Merchandise, Furniture, Mattresses, Area Rugs, Lighting, Designer Merchandise, Vendor Direct Merchandise, Bluemercury Merchandise, Macy’s Beauty Box, Food & Beverage, and Macy’s Optical.  Please see individual exception links for applicable return policies.

  • Online-purchased area rugs are only returnable by mail; store pickup is not an option. Within 30 days of delivery, call us at 800-289-6229 to request a return.
  • Area rugs bought in-store: Returns are accepted at The Fine Rug Gallery in a few Macy’s locations within seven days of receipt. To schedule a pickup for your return, call us at 888-241-8288 (available Monday through Friday, 9am to 5pm ET). Pickup fees may apply.

Within 30 days of purchase, Backstage merchandise can be returned to a Macy’s Backstage location. Merchandise must be unworn and unaltered with original tags attached.

You can return bluemercury products by mail or to a Macy’s location that has a Bluemercury shop. We cannot accept goods bought from Bluemercury standalone stores.

Designer goods from Macy’s stores carrying the brands, such as Gucci, Longchamp, and Tous, can be returned with tags still attached within 14 days of purchase.

  • Custom orders from Alexandre London are not eligible for a refund or exchange.
  • At Macy’s Herald Square, Burberry items can be returned within 30 days of purchase, and sale items can be returned within 14 days. All returns must include the Burberry tags and, if necessary, a hygiene seal. All returns must include the original receipt.
  • Items from Louis Vuitton can be returned at Macy’s Herald Square within 30 days of purchase.

Online purchases can only be returned to the seller by mail. Items cannot be returned to Macy’s stores. Returns must be in resalable condition and have the original tags attached within 30 days of the purchase date. Items that have been worn, altered, or with tags removed are not returnable.

  • Dress must be in saleable condition with tags still attached
  • Items are not returnable if worn, altered, or tags removed
  • Within 60 days of purchase, jewelry and watches with price tags attached may be returned.
  • Items that have been altered for size and special order items are not eligible for exchange or return.

Athletic shoes from Finish Line may be returned within 45 days of purchase as long as they are unworn and in resalable condition.

Food and drink products are not eligible for exchange or return.

Only mail-in returns within 15 days of receipt are accepted. A prepaid return label is included in your package.

Within 30 days of purchase, Last Act merchandise can be returned with price tags still attached.

Macy’s LightingLighting returns due to customer preferences must be made by contacting Customer Service at

  • Must be in original condition and with original packaging
  • Can’t be returned to the store or furniture galleries
  • Shipping fees and surcharges will not be refunded
  • A restocking fee of 15% will be assessed

Within 90 days of the purchase date, Macy’s stores worldwide accept returns. Items purchased with Last Act clearance must be returned within 30 days of the purchase date.

Products from Macy’s Beauty Box cannot be returned or exchanged.

With an original receipt, Macy’s Optical accepts returns within 30 days of the purchase. When returning an item, you must have your receipt and the item must be in its original condition.

Within 60 days of purchase, small electric appliances and personal care products can be returned.

Within 90 days of purchase, Sunglass Hut purchases can be returned in their original condition.

  • Within 14 days of purchase, tech accessories with their original tags and packaging may be returned.
  • Items that have been altered for size and special order items are not eligible for exchange or return.
  • Within 30 days of purchase, tech watches with their original tags and packaging may be returned.
  • Items that have been altered for size and special order items are not eligible for exchange or return.

You can get a refund in the original form of payment if you have your original receipt, the credit card you used to make the purchase, a return label, or packing slip.

You will receive a refund in the form of a store credit if you have a gift receipt, a return label, or a bridal registry number.

You don’t have a receipt: You may still be qualified for store credit for the product’s lowest selling price from the previous 180 days Note: Store credit may be given in the form of an EZ Exchange Card (which can be used both online and in-store like a Macy’s Gift Card) or a Merchandise Certificate (which can only be used in-store). After receiving your return, we will credit your account(s) within 3-5 business days. The posting of activity to your account may take several days. Your credit accounts will be refunded for purchases made using multiple payment methods, and any remaining funds may be issued in the form of a Macy’s Happy Returns card or a Merchandise Only Certificate and mailed to your billing address in between two and four weeks.

How Macy’s store refunds are creditedOnce your return is received in store, we will process your credit immediately. If you provide us with an email address, we will email you once your return is received and your credit is processed. Depending on your bank’s processing time, your credit may take a few days to reflect on your account.

  • Return to store: You have to bring back anything you bought in a store. Online purchases can be returned to a store or by mail. Bring your original receipt.
  • If you don’t have a receipt, we can still look up your information for you using the credit card you used to make the purchase, your return label, packing slip, order confirmation email, shipping confirmation email, or registry number. We are currently unable to process returns curbside.
  • Online purchases are the only ones that can be returned by mail. Start A Return.
  • Note: Please include only the items listed on your return label in the corresponding box. If you have multiple return labels, return items in separate boxes and apply the correct return label to each box to ensure you receive your refund without further delays.

Exchanges at a store: Any items that have been purchased there must be exchanged. Online purchases can be exchanged in-store, returned via mail, and a new order placed for the item online. Bring your original receipt.

If you don’t have a receipt, we can look up your information for you using the credit card you used to make the purchase, your return label, packing slip, order confirmation email, or registry number.

Exchanges by mail: Only items purchased online can be returned by mail. Once you complete your return, place a new order for the item at current selling price. Start A Return

Accessories, lamps, mirrors, and wall art Return Policy:Furniture accessories, lamps, mirrors, and wall art purchased in store may not be returned to the store. Contact Macy’s Customer Service at

FAQ

Can I return jewelry to any Macy’s?

Bring your purchase to any Macy’s location along with the packing slip or receipt and the original form of payment. Gift Cards, food, gourmet gifts, beauty boxes, lamps, wall art, mirrors, furniture, and mattresses are excluded from free returns. Free Returns do not apply to international orders.

How long do I have to return jewelry to Macy’s?

You have 90 days to return most items you buy at Macy’s. But you only have 60 days for items like jewelry and watches. However, you won’t be able to return the item if you changed it in any way.

Can you return jewelry to Macy’s without a receipt?

But the answer is that you can return something to Macy’s without a receipt. According to Macy’s return policy, you can return an item without a receipt if it still has the store’s sticker on it or if you have a gift card receipt. However, you will not receive a full refund; instead, you will only receive an in-store credit.

What Cannot be returned to Macy’s?

Free returns are not permitted for gourmet gifts, food, gift cards, lamps, mirrors, wall art, beauty boxes, furniture, area rugs, and mattresses, according to Macy’s return policy. Free returns are also not applicable on international orders.

What Can You Return To Macy’s? | Macy’s Makeup Return Policy


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ReturnMastery was created to provide shoppers with clear, straightforward information about store return policies. Return policies can vary widely between retailers, and it’s not always easy to find all the specifics.

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