Lucy In The Sky Return Policy

lucy in the sky return policy

If you’re interested in learning more about Lucy in the Sky’s return policy, you’ve come to the right place.

In this article, we’ll talk about the products from Lucy in the Sky and the frequently asked questions about their return policy.

Many different styles of women’s clothing, including graduation, party, summer, swim, and shorts, are available at Lucy in the Sky. Additionally, it sells all accessories, including earrings, bracelets, rings, and so forth.

There is no physical location for Lucy in the Sky; all services are provided online. It does not sell its styles or accessories to other wholesalers; they are created exclusively for it.

Within 14 days of the product’s delivery date, you may return any kind for store credit.

Your return will be processed as soon as possible. Typically, the store credit receipt will arrive in your email within 20 business days.

Suppose you want to purchase a new product urgently. After receiving confirmation from USPS that the package has arrived, the business can issue store credit in advance. OR, you could place a new purchase order, and they could request a refund for returning the previous order.


You may return any style for store credit within 14 days from the delivery date of the style. Your return will be processed as soon as possible, generally

How do I return my order?

You may return any style for store credit by contacting us with your order details within 14 days from the delivery date of the style. Your

If you have any additional questions, contact us via Live Chat or email us at [email protected]

U.S Orders ship free over US$75.

We design all of our styles in-house, and all orders are shipped from Los Angeles. By selecting your size on the product page for each style, viewing your Order History on the My Account page, or looking at your email confirmation, you can see an estimated delivery date for each style. It’s possible for items to ship separately if you order multiple styles with various delivery dates. Using the website’s Quick Find, you can also look for styles with a guaranteed immediate delivery date. Shipping is free worldwide over US$75 and US$4. 90 under US$75 for United States Orders, and US$6. 90 for International Orders. Business days do not include weekends or public holdiays. The delivery method cannot change the stated ship times.

Standard delivery times after an order has shipped are 3-5 business days for USPS domestic deliveries and 6-12 business days for international deliveries (excluding any potential customs delays or remote locations). When checking out, you will see a FedEx overnight option if all of your styles have a guaranteed domestic delivery date of one business day and an international delivery date of one to five business days (Monday through Friday). Our cut-off for same-day express shipping is 1pm Pacific Time. Once your style(s) have been shipped, you will receive your tracking number. Orders are shipped via USPS within the United States and via FedEx internationally, including express orders, from Monday through Friday. Please note we cannot ship express orders to University/PO Boxes. Overnight orders shipped Friday will be delivered Monday.

Any taxes or customs fees for international orders are the recipient’s responsibility. The recipient is responsible for paying this cost, which is not covered by us or charged to them. We advise confirming any potential additional fees by contacting the appropriate local authorities. Any orders that are sent back will be processed for store credit in accordance with our website’s return policy.

Please email shop@lucyinthesky if you have any order-related problems. during business hours (8:00-4:30 Pacific Time, Monday through Friday, excluding U S Public Holidays). I have a tracking number, but how do I check the status of my order’s delivery?

Visit the following website, https://tools, and enter your USPS tracking number. usps. com/go/TrackConfirmAction_input.

The website allows you to enter your FedEx tracking number. fedex. com/ DO YOU SHIP INTERNATIONALLY?.

Yes, we deliver to almost every nation in the world. However, if you don’t see any shipping options for your nation, please contact us and we’ll see what we can do.

All international orders are shipped with DHL International Packet Plus. Shipping is free over US$75 and US$6. 90 for orders under US$75. For orders being shipped internationally, the estimated delivery time is 6 to 12 business days, excluding any potential customs delays or remote locations.

Please be aware that while we do cover all shipping and delivery costs, your local government may charge taxes and/or duty fees for international orders when the order is delivered. The recipient is responsible for paying this cost, which is not covered by us or charged to them. We advise confirming any potential additional fees by contacting the appropriate local authorities. Any orders that are sent back will be processed for store credit in accordance with our website’s return policy. I HAVE NOT RECEIVED MY ORDER.

The steps listed below should be followed if you have not received your order by the end of your delivery window because they usually resolve delivery issues:

– Double-check the email we sent you with your specific shipping information. Please read the entire email because there might be important information that was overlooked.

– The other items in your order may be arriving separately because your order may have been shipped in several parts. If this were the case, you would have received multiple shipping notifications.

– Check the shipping address that has been provided; if there is a mistake, contact DHL GlobalMail or USPS to see if it is possible to update your address. Our returns team will process your package as being returned to sender if the initial address was incorrect.

– Check the area around the delivery location for your package to see if anyone else accepted the delivery, such as a neighbor, either on purpose or by accident. The order might have been left in an odd place.

– Call your local post office to see if any packages are being held there for pickup.

For more information, or if you have any delivery issues for any U S Orders, you can reach USPS Customer Service below:

Phone: 1-800-463-3339


You can contact DHL GlobalMail Customer Service at the following number for more detailed information or to address any delivery issues for any international orders:

Phone: +1 317-554-5191


You can get in touch with us at shop@lucyinthesky if you have any other questions. What should I do if I need to change my address or cancel my order?

Order processing begins as soon as you place it on our end. Please contact us as soon as you can if you need to modify your order after it has been placed, preferably through Live Chat or at shop@lucyinthesky. email otherwise. We might be able to modify your order depending on where it is in the process. Unfortunately, we are unable to change a shipping address once an order has shipped with USPS.

You will find a cancellation option for your order under the Order History section of the My Account tab if it has been more than 14 days since you placed it. If our system does not recognize your email, it may be because you have not created an account. To access all of your order details, create an account using the email that you used to place your initial order. You can get in touch with us and ask us to possibly cancel your order if it was placed more than 14 days ago.

Orders may be cancelled for store credit within 14 days of placement. WILL CUSTOMS FEES OR TAXES BE CHARGED WHEN I RECEIVE MY ORDER?

Any taxes or customs fees associated with international orders are the responsibility of the recipient; in some cases, additional fees associated with international orders must be paid in order to receive your order. Your local government will charge you directly for this cost since we do not cover it. Any fees are the recipient’s responsibility, and we advise getting in touch with the appropriate local authorities to confirm any potential additional fees. Any orders that are sent back will be processed for store credit in accordance with our website’s return policy. HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?.

Once a size is chosen, we do clearly state the anticipated delivery date on each individual product page. Please note that weekends and public holidays are not considered part of the business day. The delivery schedule is also detailed on each product’s page, the shopping cart page for My Order, and in your email confirmation. Unfortunately, we are unable to speed up specific orders past the deadline indicated on the product page. Through the Quick Find function, you can also specifically look for styles with a delivery date of 3-5 business days and 24-hour shipping.

Regular shipping takes 3-5 business days for domestic deliveries and 6-12 business days for international deliveries after an order is shipped. You will see an express shipping option at the checkout if the styles in your order all have a Delivered By shipping date.

Free Returns for United States Customers.

Due to COVID-19, please be aware that return processing may take longer than usual. We apologize for any inconvenience. Please get in touch with us if you need your return processed in advance.

Any style may be returned for store credit within 14 days of the style’s delivery date. After we receive your return, we will process it as soon as we can, usually within 20 business days. You will then receive an email with a code for a store credit.

Once the package has been delivered to USPS and a new order is necessary immediately, we can issue the store credit in advance. Alternatively, you can place a new order and we can process a refund using the original payment method for the return of the previous order.

You can generate a pre-paid USPS return label to send your order back if you log in or create an account using the link below for customers in the United States. To access the Create Return Label feature, simply view your order in the Order History section. There is no need for additional information from your end; the return label contains all of it. You can use the same email to create an account and access your return label if you placed an order without one. Make sure the item is in its original packaging; otherwise, it might be returned to you.

In the unfortunate event that any styles are harmed or delivered late, you are entitled to a refund, store credit, or payment for any repair expenses. Please reach out to us at shop@lucyinthesky. In these particular situations, send an email with a picture of the fault or quality issue before returning your styles. We kindly advise giving any original payment refunds up to 10 business days to appear in your bank account balance.

The recipient is responsible for paying the return postage for customers outside of the United States. Simply include your order information in the package you send back and mail it to the return address listed below:

Lucy in the Sky, Inc. WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? 1200 Wall Street, Floor 2, Los Angeles, California 90015, United States

Due to COVID-19, please be aware that return processing may take longer than usual. We apologize for any inconvenience. Please get in touch with us if you need your return processed in advance.

Due to Covid delays, store credit refunds are processed within 3 to 4 weeks of receiving your return and are good for 12 months from the issue date. This will be automatically applied to the account associated with the order’s email address.

If any store credits have already expired, we’ll be happy to issue a new one for the same amount. CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE?.

We do not accept direct exchanges, but you may reorder a style in your preferred color or size by using the store credit you will be given. Once the package has been delivered to USPS and a new order is necessary immediately, we can issue the store credit in advance. Alternatively, you can place a new order and we can process a refund using your original payment method for the new order.

Our models are always photographed wearing a size small and are typically 5 feet 9 inches / 175 cm tall.

Our small typically corresponds to a US Size 2.

Depending on how the garment is made and how stretchy the fabric is, our sizes may run a little smaller. In general, we recommend ordering one size larger if you are in-between sizes. Our dresses’ standard length, measured from the top of your shoulder, is approximately 31 inches for size small. To help you choose your clothing size, please refer to the following size chart.

To help you choose your clothing size, please refer to the following size chart.

Inches XXS XS S M L XL
Bust (In) 29-30 30.5-31.5 32-33 33.5-34.5 35-36 36.5-37.5
Waist (In) 22-23 23.5-24.5 25-26 26.5-27.5 28-29 29.5-30.5
Hip (In) 33-34 34.5-35.5 35.5-36.5 37-38 38.5-39.5 40-41

If you need specific product measurements or have further questions, please email us at [email protected] HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING?

Centimetres XXS XS S M L XL
Bust (Cm) 73.5-76 77.5-80 81.5-84 85-87.5 89-91.5 92.5-95
Waist (Cm) 56-58.5 59.5-62 63.5-66 67.5-70 71-73.5 75-77.5
Hip (Cm) 84-86.5 87.5-90 90-92.5 94-96.5 98-100.5 101.5-104

All our models are approximately 175cm tall. They all photographed wearing size Small.

We accept Apple Pay, PayPal, Credit/Debit Cards, AfterPay for U S Customers for payments. All orders are charged in USD; however, our website may display the approximate equivalent amount in your home currency. (This can be changed under the website’s My Account section.) Any currency conversion are for reference purposes only.

Your bank may impose an international transaction fee for certain credit/debit card purchases made abroad. IS YOUR WEBSITE SAFE AND SECURE?.

Yes. %20We%20are%20a%20100%%20United%20States%20based%20company%20registered%20in%20California,%20and%20we%20process%20tens%20of%20thousands%20of%20orders%20on%20a%20regular%20basis For any inquiries or concerns, Live Chat and Email are available.

PayPal’s PayFlow payment gateway securely processes each and every one of our payments, whether made directly through PayPal or using a credit or debit card. %20What%20this%20means%20is%20that%20we%20do%20not%20store%20or%20save%20any%20of%20your%20credit%20card%20information%20at%20any%20point,%20and%20that%20all%20purchases%20are%20100%%20protected%20by%20PayPals%20Buyer%20Protection%20against%20non-delivery%20or%20receiving%20something%20which%20is%20not%20as%20described HOW DO I USE A STORE CREDIT?.

An account linked to the email address used to place an order will automatically receive a store credit. On the Payment tab of the checkout page, you will see a choice to automatically apply any store credit you have available. WHY DIDNT I RECEIVE AN ORDER CONFIRMATION?.

Your order was placed successfully and is now in our system if you received a Your order has been processed confirmation at the checkout.

Check your spam/junk mail folder again if, within 5 minutes of placing your order, you have not received an email from us.

You may have entered your email address incorrectly if you are still unable to find it; contact us at shop@lucyinthesky. During business hours, contact us by email or Live Chat, and we’ll send you your confirmation again.

As an alternative, you can view all of your orders in the My Order History section of your account by creating one on the My Account page using the email you used to place your order. A TRANSACTION CANNOT BE PROCESSED ERROR WAS RECEIVED AT THE CHECKOUT. WHY?

This is a common card error, which indicates that your bank is currently rejecting the transaction. We would suggest to double check your card details. If all is in order, we advise using the PayPal checkout and choosing the Debit/Credit Card payment option since it is unlikely to be declined using that procedure. Alternately, you could try using a different card or come back at a later time to place the order. If the problem continues, we advise following up with your bank. WHAT IS AFTERPAY?.

AfterPay%20is%20a%20payment%20platform%20which%20gives%20you%20the%20choice%20to%20pay%20for%20your%20purchases%20via%204%20simple%20interest-free%20installments,%20with%2025%%20of%20your%20order%20total%20paid%20immediately,%20and%20the%20remaining%20amount%20paid%20every%202%20weeks,%20over%206%20weeks It is an eligible payment method for all U. S orders over $35. There are no fees if you pay on time.

In order to have an account with AfterPay, you must:

– Make a purchase using a US Mastercard or Visa credit or debit card.

All orders placed using AfterPay are subject to our standard return policy.

For further information, please visit

Terms and Conditions

Lucy in the Sky, Inc. operates this Website. This document governs your relationship with www. lucyinthesky. com (“Website”). The following terms, conditions, and notices (the “Terms of Service”) govern your access to and use of this website, its products, and services (collectively, the “Services”). You consent to all of the Terms of Service, as they may be updated from time to time by us, by using the Services. You should frequently check this page to be aware of any modifications we may have made to the Terms of Service.

Temporary access to this website is allowed, and we reserve the right to discontinue or change the services without prior notice. If this website is unavailable at any time or for any length of time for any reason, we will not be held responsible. We may occasionally limit access to some or all of this Website.

There is a chance that this website will link to websites owned by parties other than www. lucyinthesky. com. www. lucyinthesky. Com disclaims all liability for the Linked Sites and any loss or damage that may result from your use of them because it has no control over them. The terms of use and service outlined on each of these sites will govern how you use the Linked Sites.

Privacy Policy

Our privacy statement outlines how we’ll use your information. You agree to the processing outlined therein by using this website, and you guarantee that all information you provide is accurate.


You must not misuse this Website. You agree not to: engage in criminal activity; encourage others to engage in criminal activity; transmit or disseminate a virus, trojan horse, worm, logic bomb, or any other malicious, technologically harmful, breach of confidence, offensive, or obscene material; hack into any feature of the Service; corrupt data; annoy other users; violate the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, also known as “spam.” Breaching this provision would constitute a criminal offense and www. lucyinthesky. com will notify the appropriate law enforcement authorities of any such breach and provide them with your identity.

Due to your use of this website or your downloading of any content posted on it or on any website linked to it, we will not be liable for any loss or damage brought on by a distributed denial-of-service attack, viruses, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material.

Intellectual Property, Software and Content

All software and content (including photographs) that are made available to you on or through this Website are still subject to the intellectual property rights of www. lucyinthesky. com or its licensors and are covered by international agreements and copyright laws. All such rights are reserved by www. lucyinthesky. com and its licensors. The provided content may be saved, printed, and displayed solely for individual use. You are not allowed to use any of the content that has been provided to you or that appears on this website in connection with any business or commercial endeavor, nor are you allowed to publish, manipulate, distribute, or otherwise reproduce it in any format.

Terms of Sale

The following terms and conditions apply to your offer to purchase a product when you place an order. Every order is subject to availability and order price confirmation. Dispatch times could change based on inventory and subject to any postal delays, for which we won’t be held liable.

In order to contract with www. lucyinthesky. com, you must be over 18 and have a functioning credit or debit card from a bank that we accept as is. www. lucyinthesky. com reserves the right to reject any request that you make. If your order is accepted, we will send you an email to let you know and confirm who you have contracted with. You represent and warrant that you are an authorized user of the credit card or debit card used to place the order and that there are sufficient funds to cover the cost of the goods when placing an order with us. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

When you place an order, a confirmation email confirming its receipt will be sent to you; this email is only an acknowledgement and does not signify acceptance of your order. We won’t enter into a contract with you until we email you to confirm that the items you ordered have been delivered. The contract will only cover the items specified in the confirmation email sent at the time of dispatch.

While we make every effort to ensure that the information, descriptions, and prices on this website are accurate, mistakes occasionally happen. You will be given the choice of either canceling your order or having it reaffirmed at the correct price if we discover a pricing error for any goods you have ordered. In the event that we cannot reach you, we will regard the order as canceled. If you decide to cancel your order and you have already paid for the items, you will receive a store credit for the same amount if it falls under our shipping policy, which is detailed on our website; or, with the option of either store credit or original payment refund, in the case of any shipping errors or similar circumstances.

We perform a standard authorization check on your payment card after receiving your order to make sure there are enough funds to complete the transaction. Your card will be debited immediately upon authorization being received. The funds received when your card is debited will be treated as a deposit against the cost of the items you wish to buy.

Disclaimer of Liability

The information on this website is provided “as is” with no assurances, conditions, or warranties of any kind regarding its accuracy. To the fullest extent permitted by law, unless otherwise expressly stated, www lucyinthesky. com, its suppliers, content providers, and advertisers hereby expressly disclaim any and all representations, warranties, and other terms that might otherwise be implied by statute, common law, or the law of equity. They further agree that they will not be held responsible for any damages of any kind, including but not limited to direct, indirect, special, consequential, punitive, or incidental damages, or damages for loss of use, profits, data, or other intangible losses, harm to goodwill or reputation, or damage to the This does not affect www. lucyinthesky. com’s liability for death or personal injury resulting from negligence, fraud, misrepresentation of material facts, or any other liability that is not permitted to be excluded or limited by applicable law.

Linking to this Website

You are allowed to link to our home page as long as you do so in a way that is ethical and legal, does not harm our reputation, and does not benefit from it. However, you may not set up a link in a way that implies an affiliation, endorsement, or approval from us when there is none. You are not allowed to link to any website that is not your own. You may not link to any page other than the home page of this website or frame any part of it on another website. We reserve the right to withdraw linking permission without notice.

Disclaimer of Trademark, Personality, and Third Party Copyright Ownership

Any and all individuals (including their names and s), third party trade marks, content, services, and/or locations featured on this Website are not in any way connected to www. lucyinthesky. You shouldn’t rely on the existence of a connection or affiliation with com. Any trademarks or names appearing on this website are the property of their respective owners. When a trade mark or brand name is mentioned, it is only being used to describe or identify the products and services and is not in any way being claimed that www. lucyinthesky. com.


You agree to indemnify, defend and hold harmless www. lucyinthesky. com from any and all third party claims, liability, damages, and/or costs (including, but not limited to, legal fees) resulting from your use of this Website or from your violation of the Terms of Service. com, its directors, officers, employees, consultants, agents, and affiliates.


www. lucyinthesky. com reserves the right, in its sole discretion, to modify, remove, or change the Services and/or any page of this website at any time and without prior notice.


The enforceability of any other part of the Terms of Service will not be impacted by the unenforceability of any other part of the Terms of Service (including any provision in which we exclude our liability to you), with all other clauses remaining in full force and effect. When a clause or sub-clause, or a portion of a clause or sub-clause, can be severed to make the remaining portion valid, that is how the clause should be interpreted. Alternately, you agree that the clause shall be corrected and interpreted in a manner that most closely resembles the clause’s or sub-clause’s original meaning, to the extent permitted by law.


Please contact us at shop@lucyinthesky with any complaints you may have so we can try to resolve them as soon as they occur. email if you have any complaints or comments.


If you violate these terms and we do nothing about it, we will still be able to use our rights and remedies if you violate these terms again.

Entire Agreement

The foregoing Terms of Service represent the entire understanding of the parties, and they supersede all prior and current agreements between you and www. lucyinthesky. com. The only way to waive a term of the terms of service is in writing, signed by a director of www. lucyinthesky. com.


In accordance with this privacy statement, Lucy in the Sky, Inc. utilizes and safeguards any information you provide to Lucy in the Sky, Inc while using this website. Your privacy is important to Lucy in the Sky, Inc., and we are dedicated to protecting it. You can be sure that any information we request from you on this website, should we ask for it, will only be used in ways that are disclosed in this privacy statement. By periodically updating this page, Lucy in the Sky, Inc. may make changes to this policy. You should periodically check this page to make sure you are happy with any changes. This policy is effective from 01/01/2016.


When you enter contests, enter prize drawings, or sign up for our newsletter, we’ll need your name, phone number, home address, email address, and age. In addition to the aforementioned information, we also request the delivery address and payment information when a purchase is made on our website. Your payment method information is not stored by us on our website. We may gather data about how you use our website through online surveys and other means so that we can continue to develop and improve it.


Your information will help us and our processors complete your order, let you know about significant functionality changes, and use statistics and research to better the website and the services we provide to you. Additionally, from time to time, we might send you (via email) details about promotions and unique offers from Lucy in the Sky, Inc. We may use your information to assess your request for goods or services in order to prevent and detect fraud.

We provide a variety of ways for you to contact us if you do not want to be contacted for these purposes or if you want to request details of the personal information we hold about you.

• Information on how to unsubscribe will be included in every email message and email newsletter.

• Reach out to us using the contact form at www. lucyinthesky. com/shop/contact, or at shop@lucyinthesky. email.

• Contact us by writing to: Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014.


To provide some services, such as credit card processing, shipping, name and address verification, email distribution, market research, and promotions management, we may enter into agreements with other businesses. We only give these businesses the data necessary for them to carry out their tasks, and we collaborate closely with them to make sure your privacy is respected and safeguarded.

Contractual restrictions prevent these businesses from using the data for their own marketing efforts or disclosing it to parties other than Lucy in the Sky, Inc. On governmental request, in response to a court order, or when mandated by law, we may disclose particular information. Additionally, we might divulge information to businesses assisting with fraud protection or investigation. We don’t share information with these organizations or businesses for marketing or business purposes.


A cookie is a small file that requests permission to be stored on the hard drive of your computer. Once you consent, the file is added, and the cookie aids in web traffic analysis or notifies you when you visit a specific website.

Overall, cookies allow us to better serve you by allowing us to track which pages you find useful and which ones you do not. Other than the information you choose to share with us, a cookie in no way gives us access to your computer or any personal information about you.

You can choose to accept or decline cookies. The majority of web browsers accept cookies by default, but you can typically change your browser’s settings to decline cookies if you prefer. This might prevent you from using the website to its full potential.


On occasion, we might put links to other websites on our website. These linked sites have separate and independent privacy policies. When you visit those sites, we urge you to review those policies.

Only our website is covered by this privacy statement; other websites are not. As a result, we are not liable or responsible for the actions or content of these linked websites.


In the unlikely event that Lucy in the Sky, Inc. Customer information will be one of the transferred assets if or when substantially all of its assets are acquired.


Children under the age of 14 should not use our website, and we will not knowingly collect any information from anyone under that age.

Although we are based in Los Angeles, California, at the moment we only have an online presence and no physical location. WHERE DO YOU SOURCE YOUR STYLES?.

At our Los Angeles offices, we exclusively produce all of our designs both domestically and internationally. We are not doing wholesale at this time. DO YOU DO WHOLESALE?.

Our styles are designed exclusively in Los Angeles. Sadly, we are not currently offering our products to other retailers.


Is Lucy in the Sky returnable?

Any style may be returned for store credit within 14 days of the style’s delivery date. After we receive your return, we will process it as soon as we can, usually within 20 business days. You will then receive an email with a code for a store credit.

Does Lucy in the Sky run small?

Depending on how the garment is made and how stretchy the fabric is, our sizes may run a little smaller. In general, we recommend ordering one size larger if you are in-between sizes. For size small, the standard length of our dresses is approximately 31 inches.

How long does Lucy in the Sky take to come?

Standard delivery times after an order has shipped are 3-5 business days for USPS domestic deliveries and 6-12 business days for international deliveries (excluding any potential customs delays or remote locations).

What is she’s return policy?

You have 35 days to make a SheIn return. Items from SheIn can be returned within 35 days of the purchase date. The policy has been shortened to just 35 days from the previously offered 45 days.

Lucy in the sky honest haul + review

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