Hydroflask Return Policy

hydroflask return policy

Hydro Flask is one of the most popular water bottle brands on the market today. Their stylish designs and excellent insulation properties make them a great choice for frequent water drinkers or those who want to keep their water or beverage cold for an extended period of time. However, it’s important to understand a company’s return policy before you purchase their products to ensure that you’re protected if anything were to go wrong. In this blog post, we’ll explore Hydro Flask’s return policy in detail. We’ll cover how long from purchase you have to initiate a return, what constitutes a valid return, and how to get your refund or exchange. We’ll also provide you with the contact information for Hydro Flask customer service and additional resources to help answer any other questions you may have.

Frequently Asked Questions

https://www.hydroflask.com/frequently-asked-questions

Returns. Products purchased on the Hydro Flask website can be returned to Hydro Flask for a full refund within 30 days of the purchase date. In order to be

Lifetime Warranty

https://www.hydroflask.com/uk-en/warranty-uk

Once we have your defective flask, please allow 10-15 days for return delivery. You will receive a confirmation email once the flask has been processed for a

Online OrdersWhat methods of payment does Hydro Flask accept?We accept Visa, MasterCard, Discover and American Express. Debit cards with a Visa or MasterCard logo are also accepted. Unfortunately, checks, money orders, and AMEX/VISA/MC/DISCOVER gift cards are not accepted.Can I use a debit card?Yes, debit cards with a Visa or MasterCard logo are accepted.Why does my credit card or debit card show two charges?Sometimes credit/debit card statements contain two transactions, but this is only temporary. When a purchase is made, an authorization charge is placed on credit/debit cards that temporarily holds funds on an account. This is not actually a charge on your card. Once the order has been shipped, this authorization becomes an approval and charges your account. The authorization is released at a maximum of 72 hours from the time of order.The address I typed is correct, but the website is not accepting it. What should I do?

If you still experience issues after confirming that the address matches the address on file with the credit card company, please contact our Customer Service at 888-584-9376 for additional help. Why is there no registered trademark symbol next to your logo on my Hydro Flask? Hydro Flasks that have just been manufactured do not have a registered trademark symbol next to our logo. This choice was made to improve how the logo appears on our bottles. An indication of authenticity is neither the presence nor absence of the Hydro Flask registered trademark or the R symbol next to our logo. Why do the new Wide Mouth Hydro Flask bottles have a different appearance?

To be consistent with the rest of our bottle lineup, we’ve modernized and elevated the look of our Wide Mouth bottles. Like always, this evolution doesn’t affect performance; the cold stays bitterly cold for 24 hours and the hot stays scorching for 12 hours. The following graphics show some of the changes in the new design: What should I do if my promotion code is invalid?

Make sure you entered the promotion code number precisely as it is displayed, without any spaces. Additionally, make sure the date you are using the promotion code is within the permitted window of time. If these are verified and the issue still exists, call our customer service at 888-584-9376. Returns.

Within 30 days of the purchase date, products purchased from the Hydro Flask website can be returned to Hydro Flask for a full refund. Products must be in unused condition with the original packaging intact in order to be returnable.

Please get in touch with one of our dealers directly to find out about their return policy if you bought a Hydro Flask from them.

Orders placed through MyHydro are not eligible for returns because each order is customized to be specifically for the customer.

Here’s what to do:

  • Within 30 days of the purchase date, you may return your item.
  • Call our Customer Service Team at 888-584-9376 to obtain an RMA Number.
  • Send the package back to Hydro Flask at 3890 Highway 51 North, Attention: Returns. Southaven, MS. 38672.
  • Please reference your order number from your HydroFlask.com purchase.
  • Clearly state the RMA number you received from our customer service department.
  • We advise picking a traceable shipping method and retaining the tracking details until the return is finished.
  • Refunds take approximately 4 weeks after we receive your product. Shipping charges are not refundable. We do not accept COD deliveries.
  • Depending on the issuing bank or billing cycle, your credit card account will reflect the difference in the purchase amount on your subsequent statement.

Call us free at 888-584-9376 between the hours of 8 AM and 5 PM PST if you have any questions, or fill out our contact form. SHIPPING & HANDLING.

Shipping & HandlingHow long will my order take to arrive (including processing and shipping)?

Processing and shipping times vary depending on the type of order placed, the shipping method chosen, and other factors. Please see the chart below as a quick reference guide. Please take note that orders are only processed and shipped during business hours and do not include nights, weekends, or holidays.

Please anticipate additional processing and shipping days in addition to the timelines mentioned below if you see a message about delayed shipping on the website.

Orders for two-day delivery placed before 9am PT will be processed the same day and will arrive in two business days. Orders placed after 9am PT will be processed the following day and shipped the following day, arriving on the third business day.

For instance, you will receive your order by Friday if it is received before or by 9am PT on a Wednesday. Orders placed after 9am PT on Wednesday will be delivered on Monday if the order is placed on that day.

Please be aware that two-day shipping estimates only apply to business days, as with all of our shipping options. If you place an order on Friday, it will arrive the following week on Tuesday (if placed before 9am PT) or Wednesday (if placed after 9am PT).

We strive for each MyHydro™ order to be uniquely you. As a result, they are processed separately from other Hydro Flask orders in a fantastic facility that offers prompt and reliable shipping. One order and two shipments are needed if you want to order additional Hydro Flask products at the same time as your MyHydroTM.

How do I track my order?As soon as your order ships, well send you an email with the shipping and tracking information. Using the tracking number(s) provided, you can track your order by visiting the FedEx or USPS website to follow your new Hydro Flask on its journey from our warehouse to your destination. If you still have questions, feel free to contact us.Can I ship to APO/FPO addresses?Yes, but you will need to contact us directly for prices, times, and other logistics. Depending on the country, there may be extra costs due to customs, tariffs or taxes. Please email

Shipping Method Processing Time Shipping Time Price
FedEx Ground 2 – 5 business days 1 – 5 business days Free on $30+
Two-day shipping for orders placed before 9am PT Same business day 1 – 2 business days Varies depending on weight and size of order
Two-day shipping for orders placed after 9am PT Next business day by 9am PT 1 – 2 business days Varies depending on weight and size of order
MyHydro™ FedEx Ground 5 – 7 business days 5 – 10 business days Free on $30+

Orders can be delivered to locations other than the billing address, yes. You will be given the choice to “Ship to this address” or “Ship to a different address” during the ordering process. You can then enter a different shipping address at that point. How is the shipping cost determined?.

Orders of $30+ will receive Free FedEx Ground shipping. Otherwise, your shipping cost will reflect the rules below. On the majority of orders, we’ll give you the choice of upgrading your shipping to FedEx 2-Day. FedEx calculates that cost based on the size and weight of the items in your order.

Do I really get Free Shipping if I spend $30+?

Shipping Method Processing Time Shipping Time Price
FedEx Ground 2-5 business days 1-5 business days Free on $30+
Two-day shipping for orders placed before 9am PT Same business day 1-2 business days Varies depending on weight and size of order
Two-day shipping for orders placed after 9am PT Next business day by 9am PT 1-2 business days Varies depending on weight and size of order
MyHydro™ FedEx Ground 3-5 business days 5-10 business days Free on $30+

Yes, it’s true: Hydro Flask provides free FedEx Ground shipping on eligible purchases when you spend $30 or more overall or when you use a free shipping coupon code. Valid throughout the United States, including Alaska and Hawaii.

Pro Deal orders are not eligible for free shipping, and some promotional discount codes cannot be used in conjunction with it. Care and Cleaning.

All Hydro Flask powder coated bottles are dishwasher safe. Coffee mugs made by Hydro Flask are not powder coated and cannot be put in the dishwasher. How should I clean my Hydro Flask bottle?.

Warm soapy water and a Hydro Flask bottle brush are our recommendations.

There are a few options. All Hydro Flask powder coated bottles are dishwasher safe. We advise using warm, soapy water, a Hydro Flask Bottle Brush, and our Straw and Lid Cleaning Set if you prefer to wash items by hand. Our Natural Cleaning Tablets are a fantastic natural option to clean your bottle with almost no effort if scrubbing is not your thing and using a dishwasher is not an option. Simply add one tablet to each 32 ounces of warm water in your bottle. Let stand for 15 – 30 minutes and rinse. How should I wash the caps and lids on my Hydro Flask bottles?

All Hydro Flask lids and caps can be washed in the top rack. We advise using a Hydro Flask Straw and Lid Cleaning Set and warm, soapy water if you prefer to wash your hands. Our Natural Cleaning Tablets are a fantastic natural option to clean your bottle accessories with almost no effort if scrubbing is not your thing and using a dishwasher is not an option. Simply add your items to a bowl of warm water, disassemble them if necessary, and dissolve one tablet for every 32 ounces of water. Let stand for 15 – 30 minutes and rinse. How should my straw be cut so that it will fit in my Hydro Flask bottle or tumbler?

Standard Mouth Flex Straw Cap Straw Cut Guide

  • Remove cap and stand straw in bottle.
  • Cut the straw where it extends above the bottle’s top. If no excess, skip step 2.
  • Trim a further inch from the straw lid tip at a 45-degree angle.
  • Holding the straw’s non-angled end, firmly insert the straw into the cap.

Press In Straw Lid Cut Guide

  • Insert straw into cup.
  • Trim straw to align with top of cup.
  • Trim the straw’s length by an additional 14″ after removing it from the cup.
  • Assemble straw to silicone mouthpiece and lid and sip away!
  • What products can the Natural Cleaning Tablet clean?

Water bottles, growlers, tumblers, insulated coffee cups, coffee pots, thermoses, hydration reservoirs, sports caps, lids, straws, bite valves, and anything else you can think of that is difficult to clean will work with it. It works especially well on products that can’t be put in the dishwasher.

Additional Natural Cleaning Tablet Questions:

What materials will the Natural Cleaning Tablet clean?

How are straws, reservoir drink tubes, and bottle caps cleaned?

Add the item you want to clean to a bowl of warm water, disassemble it if necessary, and add a Natural Cleaning Tablet. Let it sit for 15 to 30 minutes before rinsing.

Will the Natural Cleaning Tablet change the bottle’s finish?

It will eliminate tough coffee and tea stains and restore your bottle’s original finish. Other than that, it wont change the finish.

Do the Natural Cleaning Tablets expire?

Nope. If they are not kept in a cool, dry environment, their effectiveness will deteriorate.

How many Natural Cleaning Tablets should I use?

One tablet is sufficient for 32 ounces or one liter of water.

Is the Natural Cleaning Tablet safe?

Is there any residue or film left behind by the Natural Cleaning Tablet?

It doesnt leave any sort of film, residue, or taste.

Is a scrub brush necessary when using the Natural Cleaning Tablet?

Nope. Just mix in some water and a tablet, then wait for it to work.

How can I deal with a really stubborn stain?

Use hot water and leave a tablet in it overnight. Or throw in an extra tablet if needed.

Do these pills come in single-use packaging or are there 15 pills in a pouch?

Yes, one resealable carton contains 15 individually wrapped tablets.

Where are the Natural Cleaning Tablets made?

Ingredients are produced by HydraPak in Oakland, California, using natural elements sourced from the USA. How should I clean my Hydro Flask mug?.

The Hydro Flask Mug is not dishwasher safe. To clean, handwash with warm soapy water. How do I clean my bottle if I think I see rust in it?

Although stainless steel is rust resistant, it is not rust proof. If you notice rust, you can get rid of it by rubbing a spot with a solution of baking soda and vinegar, letting it sit for 5 to 10 minutes, and then scrubbing with a soft sponge or bottle brush. We encourage you to submit a warranty claim for your bottle if you are unable to remove the rust. How do I clean my Insulated Lunch Box?.

Wipe with a damp cloth and let air dry. How do I clean my Insulated Tote?.

Wipe with a damp cloth and let air dry. Do not use harsh cleaning products or chlorine bleach. Never wash in a washing machine or dry in a dryer. Do not dry clean. How do I clean my Hydration Pack or Bottle Slings?.

Wipe with a damp cloth and let air dry. Do not use harsh cleaning products or chlorine bleach. Never wash in a washing machine or dry in a dryer. Do not dry clean. How should I wash my Hydro Flask Apparel?.

Wash clothing inside out in a gentle cycle with cold water, mild detergent, and similar colors. Avoid using bleach and do not dry clean. Do not use fabric softener on HydroFree apparel. Tumble dry low or hang dry. PRODUCT WARRANTY.

Hydro Flask Let’s Go!™ Promise: Product Warranty

Gear made by Hydro Flask is designed to last a lifetime of adventures. Our Lets Go™ Promise guarantees our products. Hydro Flask Hydration, Tumbler, Coffee, Beer, WineHYDRO FLASK LETS GO!TM PROMISE: LIFETIME WARRANTY If a product is found to be defective within the parameters of normal and appropriate use, Hydro Flask will replace it. Replacement parts will be utilized to address defects when available. HYDRO FLASK LETS GO!™ PROMISE: 5-YEAR WARRANTY.

A 5-year limited warranty against manufacturer’s defects is provided by Hydro Flask for the Unbound Series Soft Cooler Pack, Unbound Series Soft Cooler Tote, Day EscapeTM Cooler Tote, Day EscapeTM Cooler Pack, Tag Along Bottle Slings, Packable Bottle Slings, Slingback Bottle Packs, Lunch Totes, Insulated Totes, and Lunch Boxes. Any eligible product discovered to be flawed within the parameters of regular and appropriate use will be replaced by Hydro Flask. When available, replacement parts will be used to fix the flaws. A receipt may be requested to verify date of purchase. HYDRO%20FLASK%20LETS%20GO!%E2%84%A2%20PROMISE:%20SATISFACTION%20GUARANTEEAll%20Hydro%20Flask%20Apparel%20carries%20a%20100%%20satisfaction%20guarantee Within 30 days of the original purchase, you can return Hydro Flask clothing for a refund or replacement if you are unhappy with the craftsmanship, fit, or style for any reason. Please get in touch with our customer service department at 888-584-9376 to get your return approved.

Before submitting a warranty claim, please read the following:

  • Broken or leaking caps: Do not send your flask to us if your cap breaks or you notice a leak. Instead, just click the following link to log in and complete your warranty information. Please be aware that in order to verify the claim, you might be asked to send us a picture of your cap. If you send the flask to us, the shipping costs to have it returned will be your responsibility.
  • Flasks that appear to have lost their insulation: Boiling water can be used to check your flask’s insulation at home. Fill the stationary flask to the neck with liquid directly from a kettle or pot. To prevent burns, use caution when adding boiling water to the flask. Do not hold the flask while filling with boiling water. Also, do not place the cap over the flask. Feel the outside of the flask (below the neck) after approximately 5 minutes. The insulation has been compromised if there are any hot spots, and you are entitled to a replacement.
  • Those flasks that sustain damage during shipping: If you purchased your flask from www. HydroFlask. com and it has arrived damaged. Due to shipping damage, we cannot replace your flask if you use it.
  • Flasks that rattle: The rattle is actually a tiny metal disc that is positioned between the double walls of your flask and helps with vacuum insulation. The disc can occasionally become loose and make a slight noise or rattle. Your flask’s insulation and structural integrity won’t be impacted by this. But if it is a bother, we will swap it out for a new flask.
  • My Hydro Warranties: We will not be able to provide the entire configuration as a full warranty if you need to make a claim for your My Hydro product(s) under our lifetime warranty. We will treat each warranty individually, but we cannot guarantee that every component of your My Hydro will be covered by warranty.
  • International Warranty Claims: In order to avoid unnecessary shipping and handling fees, please get in touch with the retailer where you bought your Hydro Flask® if you did so. Doing so will help you avoid delays. Customers in Europe, if you don’t have a retailer nearby or bought your Hydro Flask® outside of your region/country, please visit our Europe website (link in footer) for more information. Please get in touch with the retailer where you bought your Hydro Flask® if you bought it from Canada in order to file a warranty claim and avoid extra shipping and handling fees and delays.

Hydro Flask® will only accept warranty claims for products that were bought from authorized dealers. This warranty is only valid for as long as your Hydro Flask® product is in use, to the extent permitted by and subject to applicable law. The limited warranty offered by Hydro Flask® only addresses manufacturing flaws and excludes any damage or defect of any Hydro Flask® products brought on, either directly or indirectly, by any of the following: (i) incorrect use or misuse of the product; (ii) damage or defect brought on by cleaning, disassembly, alterations, or modifications; or (iii) wear and tear, abuse, fire, or Acts of God.

Please note that your Hydro Flask® replacement will be the same size and color as your original Hydro Flask. If the size and color are no longer available, another of comparable size and color will be used in their place, but it won’t be at a lower MSRP price. Unfortunately, replacement flasks under warranty cannot be customized. We are unable to screen print or engrave the artwork on your return flask if it has a flask with a custom logo. No engraved flasks will be sent to customers who have purchased engraved flasks as part of our warranty replacement policy.

Hydro Flask® will never be held accountable or liable for incidental or consequential damages, loss, cost, or expense. You might not be covered by the aforementioned exclusion or limitation because some states do not permit the exclusion or limitation of incidental or consequential damages. You have certain legal rights under this warranty, and depending on your state of residence, you may also have other rights.

Update as of 8/8/2019: Before we ship you a warranty replacement product, you must ship your original warranty product back to Hydro Flask for review.

Please click the following link to register and enter your warranty information. We will contact you regarding your next step.

MyHydro™ Customization FAQCan I edit the MyHydro™ order I submitted?

Once you’ve submitted your MyHydroTM order, it cannot be changed or edited. Before submitting an order, any modifications must be made. Why was my order cancelled?.

As a welcoming, entertaining, and playful brand, we uphold these ideals by making it a priority to ensure that no offensive or potentially offensive words appear on or are connected to our products. We hope this will give you the motivation to come up with a different personalization. Order cancellations will result in a refund within 5-7 business days. How long (including processing and shipping) will it take for my order to arrive?

Please see the chart below as a quick reference guide. Please take note that orders are only processed and shipped during business hours and do not include nights, weekends, or holidays.

Please anticipate additional processing and shipping days in addition to the timelines mentioned below if you see a message about delayed shipping on the website.

How do I track my order?

Shipping Method Processing Time Shipping Time Price
MyHydro™ FedEx Ground 5 – 7 business days 5 – 10 business days Free on $30+

We’ll email you the shipping and tracking details as soon as your order ships. You can follow your order’s progress from our warehouse to your location by visiting the FedEx or USPS website and entering the tracking number(s) provided. Your new Hydro Flask will be delivered to you. If you still have questions, feel free to contact us. MyHydro™ Return Policy.

All MyHydroTM orders are made specifically for you, so returns are not permitted.

FAQ

Can I return my Hydro Flask?

Returns. Within 30 days of the purchase date, products purchased from the Hydro Flask website can be returned to Hydro Flask for a full refund. Products must be in unused condition with the original packaging intact in order to be returnable.

Will Hydro Flask replace a dented bottle?

Even though the flask was dropped or otherwise harmed, our lifetime warranty does not cover normal wear and tear, including dents, scratches, powder coat chips, etc. , it does cover manufacturing defects.

What to do if your Hydro Flask dents?

We are so certain that the Hydro Flask® is the best double wall vacuum insulated bottle on the market that we offer a 100-year or lifetime warranty on all Hydro Flasks against manufacturer defects.

DO THIS TO GET A FREE HYDROFLASK #shorts


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ReturnMastery was created to provide shoppers with clear, straightforward information about store return policies. Return policies can vary widely between retailers, and it’s not always easy to find all the specifics.

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