Hp Return Policy

hp return policy

The HP return policy is designed to ensure that customers get a good purchasing experience with their HP products. HP is committed to providing customers with the highest quality products and services and the HP return policy reflects this commitment. HP products are rigorously tested to ensure they meet the highest standards of quality and reliability and HP products are backed by an industry leading warranty. HP products come with comprehensive support and a commitment to customer satisfaction, so it’s no surprise that HP products are popular. To ensure customers get the best possible experience with their HP products, the HP return policy clearly outlines how customers can return any product that does not meet their expectations.
The HP return policy is simple and straightforward and provides customers with a number of different options for returning their product. Customers have the option to return the product for a full refund or exchange, or to receive a credit for the purchase price of their product. Customers can also take advantage of HP’s generous return policy to upgrade their product

HP.com returns & refunds


FAQs and information about our returns policy. Our return policy on most products* is 30 days from delivery. If your order is outside of the return window,

Return And Exchange Policy


Please allow 30 days from your enrollment date for points to show in your account. Offer excludes Education store, other private stores, and any established

FAQs and information about our returns policy Returns, Exchanges & Refunds policy Standard Returns Policy – HP.com (United States customers only)

  • Our 30-day return policy* is in effect for the majority of our products. For product support if your order was placed after the return window closed, please contact HP Technical Support. * Verify the product’s return policy to see if it applies to returns of opened or non-returnable items.
  • Purchases made between November 1 and December 25 may be returned until January 15 of 2023 to allow time for holiday shopping and gift-giving. Non-returnable items remain non-returnable. A restocking fee of up to 15% may apply.
  • Only items that have been purchased directly from HP. com, via the HP Online Store or by phone, returns are accepted. Items purchased from the HP Parts Store, HP Technical Support, HP Retailers, HP Software, or repairs are not eligible for returns or exchanges.
  • There are some exclusions for returns, including but not limited to: Gift cards cannot be returned unless mandated by law. It is only possible to return packaged software if the original packaging has not been opened. Software download/upgrades are not returnable. Large format printers (like DesignJets) cannot be returned unless they are flawed or because of an HP error. com error. Final Sale items are not returnable. Any product which is noted as not returnable. If there are multiple returns or other abuses, HP reserves the right to refuse any returns.
  • You must first obtain a Return Merchandise Authorization (RMA) from HP in order to return or exchange an item. com Store, either by initiating online or by Emailing us. You can return the item to us using the return label we email to you. Do not refuse delivery or return the item without first getting in touch with HP to get an RMA. Returns for any product shipped from outside the HP Online Store Additionally, you accept full responsibility for any lost or stolen goods.
  • If the customer misrepresents the product’s condition, HP may test returned computers and printers, charge a return fee, or withhold a refund.
  • Any desktop, laptop, tablet, or printer that is returned but has been used improperly, is missing parts, or has been tampered with or used improperly may be subject to a higher restocking fee or not be eligible for a refund, depending on the condition of the item.
  • Exchanges

  • We will send you a replacement of the same or a comparable product if you received a damaged or defective item. Please get in touch with HP Store Customer Service right away to report and resolve any delivery issues. Within 10 days of delivery or the most recent package tracking scan, any claims must be made. Claims received after this point may be denied by HP. Before sending the replacement, HP might require that you return the original item.
  • Our customer service representative will be happy to help you if you have received a product and would like to exchange it for another. A restocking fee may apply.
  • Once we’ve confirmed that the returned item has been received, your replacement for exchanges will be started.
  • Refunds

  • Once we receive and examine your return, we will start your refund. Please allow up to 10 business days for inspection to be finished. Following completion, you will get an email confirming your exchange or refund.
  • HP. Any returns that have been tampered with, have missing parts, have been misrepresented, or are not received and inspected by our warehouse may not be eligible for a refund or exchange by com.
  • Original shipping and handling charges may not be refunded.
  • Only the original form of payment is eligible for a refund from us. When you return items from a group of items you’ve bought, it’s possible that any discounts you may have gotten on the remaining amount now don’t apply (e. g. , for gifts with purchase, free gifts, buying in quantity). The discount is deducted from the cost of the returned item if this is the case. All items from the initial purchase must be returned to receive a full refund.
  • When returning components of a promotional offer or bundle from HP, we will deduct the full cost of the returned item(s) from the total cost; if you overpaid, HP will credit your account for the difference.
  • If you financed your purchase, any interest that is owed on the loan or any of the previously mentioned non-refundable sums will not be included in refunds, and you are still in charge of fulfilling the terms of your financing agreement.
  • Return%20refunds%20may%20be%20subject%20to%20a%20restocking%20fee%20of%20up%20to%2015%%20of%20the%20purchase%20price,%20plus%20any%20applicable%20sales%20tax,%20unless%20the%20product%20is%20defective%20or%20the%20return%20is%20a%20result%20of%20an%20HP com error. Your email confirmation for the return will include information about any deductions.

Make sure to back up any data on the hard drive(s) and any other storage devices in the product before shipping your return back to HP. Remove all private, proprietary, and confidential information from flash drives, CDs, and PC cards, as well. HP disclaims all liability for any private or confidential information you include with your return, including lost, corrupted, or damaged removable media. FAQs: Frequently Asked Questions To return a product, please follow the simple steps outlined in our return policy.

  • Opened software.
  • Gift cards; except, where required by law.
  • Software download/upgrades.
  • Large format printers, such as DesignJets, unless the item is faulty or the return is due to an HP error com error.
  • Any product which is noted as not returnable.
  • In situations involving repeated returns, HP reserves the right to refuse any returns.
  • Can I exchange or get a replacement? Yes. You can submit a product replacement or exchange request

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We are making efforts to satisfy the extraordinary demand for our products from customers right now. Our website reflects current product availability but circumstances are dynamic. Through our Track My Order page (click here to log in), you can view the status of your order. When updates become available, we’ll email you about them. We value your business greatly and are grateful for your continued patience as we work to fulfill your order.

Prices, details, availability, and offer terms are subject to change without notice. Prices for intraday, daily deals, and limited-time promotions are not subject to price protection, price matching, or price guarantees. Orders, including orders for discounted and promotional items, may be subject to quantity restrictions. Despite our best efforts, a small number of items might have typographical, pricing, or photography errors. When you place an order, accurate prices and promotions are verified. These terms apply only to products sold by HP. com; reseller offers may vary. Items sold by HP. com are not for immediate resale. Orders that do not comply with HP. com terms, conditions, and limitations may be cancelled. Contract and volume customers not eligible.

HP’s MSRP is subject to discount. With a discounted or promotional price also listed, HP’s MSRP is displayed in one of two ways: as a stand-alone price or as a price with a strikethrough. The presence of an additional higher MSRP strike-through price denotes discounted or promotional pricing.

The following is applicable to HP systems shipping with Windows 7, Windows 8, Windows 8 Pro, and other future-generation processors. Windows 7 Professional, Windows 8 Professional, or Windows 8 systems downgraded from Windows 10 Pro 1: Microsoft provides only limited support for this version of Windows when used with the system’s processor or chipset. Visit Microsoft’s Support Lifecycle FAQ at https://support.microsoft.com for more details about their support. microsoft. com/lifecycle.

Intel Corporation and its subsidiaries own the trademarks Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Intel Evo, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, Xeon Inside, eASIC, Enpirion, Iris, MAX,

Only a few customizable HP desktop PCs come with an in-home warranty. Need for in-home service is determined by HP support representative. The customer might be required to run system self-test programs or fix reported issues by listening to phone guidance. On-site services provided only if issue cant be corrected remotely. Service not available holidays and weekends.

Bill Me Later® will receive your name, address, IP address, information about the products you’ve ordered and their associated costs, as well as other personal data needed to process your application. According to its privacy policy, Bill Me Later will use that information.

Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Windows is automatically updated and enabled. High speed internet and Microsoft account required. ISP fees may apply and additional requirements may apply over time for updates. See http://www.windows.com.

Products/purchases from the following categories qualify for HP Rewards: Printers, Business PCs (Elite, Pro and Workstation brands), select Business Accessories, and select Ink, Toner My HP Rewards.

The easiest printer you’ve ever had to set up, according to Wirecutter, and the “best all-in-one printer.” ©2020 The Wirecutter, Inc. All rights reserved. Used under license. https://www. nytimes. com/wirecutter/reviews/best-all-in-one-printer/.

*SpencerLab Sept 2021 study of printer inks sold in North America commissioned by HP for on-average performance of 16 brands of non-HP refill, remanufactured, and imitation cartridges vs. Original HP Ink SKUs 952XL, 63XL, 902XL, 950XL, 951XL. To account for reliability-driven supplies issues, defective and failed cartridges were included in the page yield calculations. Consequently, the reported page yield numbers are not based on ISO/IEC 24711 standard methodology, as it requires defective supplies be excluded from page yield calculation. See https://spencerlab.com/reports/HPInkReliability-NA-2021.pdf

To be eligible for 300 HP Rewards points, you must be a member of HP Rewards and sign up for Instant Ink before June 18th, 2022. Please give points 30 days to appear in your account after the date of enrollment. Offer not applicable to established Corporate Employee Purchase Plan accounts, other private stores, or the Education store.

The HP Privacy Statement will govern how the personal data you provide is used for billing purposes.

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Please be aware that there is no option for reactivation once you cancel your subscription.

  • The payment method on file will be fully refunded if you cancel within the first 30 days.
  • If you decide to cancel after the first 30 days, you will be charged a termination fee in accordance with the Terms of Service to the payment method on file. If you cancel at least two (2) days before the end of the current billing cycle, however, you will receive a full refund of the current monthly fee, less any claims paid or the cost of repairs made on your behalf. No refunds will be given for cancellations made with two days or less to go.


What is HP return policy?

Our 30-day return policy* is in effect for the majority of our products. For product support if your order was placed after the return window closed, please contact HP Technical Support. Purchases made between November 1 and December 25 may be returned until January 15 of 2023 to allow time for holiday shopping and gift-giving.

Can I return my HP laptop after 30 days?

Needs of the customer and an alternative product: Free replacement for unopened* products within 14 days. Order cancellation: No charges if items are not shipped. In case of shipped orders, the returns policy will apply.

Does HP refund warranty?

Money-back guarantee With a compatible and qualifying HP Care Pack, you can protect your PC for three years and still receive a refund if you don’t use it.

Where can I return my HP laptop?

Recycling comes in second place to giving as the “greenest” choice. Along with other products like printers and printer cartridges, smartphones, and tablets, recyclers like Office Depot, Best Buy, and HP® accept used computers.

HP Omen 15, Replacement after (Replacement/Return) policy gets over with the help of HP India

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ReturnMastery was created to provide shoppers with clear, straightforward information about store return policies. Return policies can vary widely between retailers, and it’s not always easy to find all the specifics.

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