Home Depot Return Policy Opened Items

home depot return policy opened items

You may be wondering about your options if you recently bought a power tool from The Home Depot that you aren’t entirely satisfied with. Fortunately, Home Depot offers customers a generous and flexible return policy that gives them about three months to decide whether they want to keep their item.

The majority of new, unopened items may be returned with proof of purchase within 90 days, according to the Home Depot’s official return policy.

Power tools are not one of the few exceptions to this rule, even though there are a few. In other words, you should have no trouble getting a refund if you bought any power tools from Home Depot within the last 90 days.

When returning a power tool (or anything else) to Home Depot, keep in mind that your item must be brand-new, unused, unopened, and undamaged. Your tool will not be eligible for a return if it has been used or damaged in any way.

Additionally, Home Depot requests that customers return their tools in their original packaging, and having a receipt on hand will help the returns process run as smoothly as possible.

If you still have the original packaging, receipt, and still within 90 days, you can return most opened or used items. With used items, it often comes down to the amount of “wear & tear” the product shows and is typically handled on a case-by-case basis.

Customer Support: Return Policy at The Home Depot


Most new, unopened merchandise sold by The Home Depot can be returned within 90 days of purchase, unless noted in our Return Policy Exceptions Return Policy

Home Depot Return Policy For Opened Items (Full Guide)


Home Depot has a clear and straightforward return policy. Most items can be returned within a timeframe of 180 days after purchase, with minimal questions asked

Is Home Depot Changing Their Return Policy?

Unfortunately, in February 2022, Home Depot tightened up their return policy a little.

Home Depot used to be more lenient about accepting returns without receipts and had a longer return period before this change.

How Long Is Home Depot’s Return Policy?

You have 90 days to return new, unused items to Home Depot if you paid with a credit card, debit card, or check.

You have 30 days to return an unopened, brand-new item if you don’t have a receipt and paid with a credit card, debit card, or check.

You have 365 days to return new, unused items, with or without a receipt, if you make your Home Depot purchases using a Home Depot payment method (such as a Home Depot credit card).

Only the aforementioned products can be returned to Home Depot within 30 days:

  • Furniture
  • Area rugs
  • Gas-powered equipment and tractors
  • Generators (aside from stationary and whole-house generators, which cannot be returned)
  • Televisions
  • Computers

Are There Exceptions To The Home Depot Return Policy?

The following items cannot be returned to Home Depot:

  • Gift cards
  • Whole House and Stationary Generators
  • Utility trailers
  • Cut flowers and floral arrangements
  • Labor, delivery, and/or installation services
  • Product samples
  • Products made to order, such as blinds and other specially made items purchased through the Home Depot Design Center

How Can You Extend The Return Policy Window?

Shopping with a Home Depot credit card is the best way to get a longer return period for your Home Depot purchases.

There is a full year to return any qualifying purchases made with a Home Depot Credit Card, receipt or not!

How To Return Your Purchase To Home Depot

To return an item to a Home Depot retail location:

  • A valid government-issued ID, your original form of payment, your item with all of its original packaging, and a purchase receipt, purchase record, packing slip, or other proof of purchase must all be brought with you to any Home Depot location.
  • Make sure you are requesting your return within 30 days (or within 365 days if you paid with a Home Depot Credit Card) if you don’t have a receipt.
  • Find the returns and exchanges counters when you enter Home Depot (they are typically to the left of the front doors, but if you’re having trouble finding them, ask an employee).
  • Tell the employee at the returns counter that you want to return the item.
  • The employee will guide you through the remaining steps.

To return an item to Home Depot online:

  • Visit HomeDepot. com and retrieve your order by typing the order number into this field.
  • You can also sign in to your HomeDepot. com account here to look up your online order history.
  • Once you’ve located your order, click “returns” and then adhere to the instructions to submit a return request.
  • HomeDepot. You can print the return shipping label from com and use it to send your item back.
  • Depending on shipping and bank processing times, the refunding of your money might take several weeks.

Items purchased on HomeDepot. com can be returned to a Home Depot retail location. However, items purchased in store cannot be returned online.

You can reach Home Depot’s online customer support team at 1-800-430-3376, seven days a week, starting at 6 a.m., if you have any problems requesting your return. m. – 2 a. m. ET (closed Christmas Day).

How Do You Get Refunds From Home Depot?

Your original method of payment will determine the amount of the refund you receive from Home Depot.

You will receive your refund to your original form of payment if you return your item within 30 days without a receipt or within 90 days with a receipt (apart from Home Depot Credit Card purchases, which have a one-year return window), unless you paid in cash and cannot provide proof of purchase.

You will be given store credit instead of a refund if you ask for one for a cash purchase and are unable to produce proof of purchase.

You will receive an immediate refund for any returns that are processed in person at a Home Depot location. Shipping and processing times will affect how quickly you receive your refund after making an online return. The quickest way to get your refund is in person at Home Depot.

It’s also crucial to keep in mind that, even after your return is processed and a refund is issued, it may take 2 to 10 business days for the funds to appear in your account because banks have processing times.

Does Home Depot Have A Strict Return Policy?

Home Depot has one of the stricter return policies among major retailers. They have fewer opportunities for no-receipt returns since changing their policy in February 2022, making them less accommodating than some other retailers.

Home Depot has a number of requirements for customers who want complete refunds, including:

  • Requiring a valid, government-issued ID
  • requiring the ability to trace a sales record in order to process a full refund
  • Refusing full cash refunds for transactions made without a receipt (only for store credit)
  • Restricting refunds on opened or used items

Customers who use their Home Depot Credit Card or any other payment method that is directly connected to Home Depot when they shop do have access to a sizable loophole (gift cards are the only exception). You have a full year with these payment options to benefit from Home Depot returns on the majority of items, regardless of whether you have a receipt.

Home Depot definitely keeps track of who uses this service and how frequently in order to limit no-receipt returns.

In a 2018 interview with Business Insider, a Home Depot spokesman claimed that the company does keep track of returns made without receipts. This might even be a part of why the company decided to tighten up their policy just a few years later.

The same interview claims that Home Depot does not track returns made with legitimate proof of purchase.

Comparison of Home Depot Return Policy With Lowes

When compared to their main rival, Lowe’s, Home Depot’s return policy appears to be somewhat rigid on its own, but it is actually quite lenient.

While Lowe’s return policy appears on the surface to be almost identical to Home Depot’s (90 days for returns, receipt and ID required, etc.), ), the fine print tells a different story.

Although it may seem extreme, you need to move quickly if you want to return a large appliance to Lowe’s. Customers at this home improvement retailer can only initiate returns for large appliances like refrigerators, dishwashers, etc. 48 hours after pick-up or delivery.

However, you have 90 days to return a product as long as you don’t open it or otherwise tamper with the packaging.

The following items must also be returned to Lowe’s within 30 days:

  • Liquid paint
  • TVs and electronics
  • Outdoor power equipment, such as mowers, chainsaws, etc.
  • Water heaters
  • Air conditioners
  • Highway trailers

Lowe’s holiday purchases must be returned on or before the corresponding holiday date.

However, unlike Home Depot, Lowe’s does provide cash refunds for debit card purchases.

With all of this in mind, it’s fairly obvious that Home Depot’s return policy is a little more flexible while Lowe’s has significantly more exceptions to it.


Yes. Recent changes to Home Depot’s return policy require that returns without a receipt be made within 30 days. Without a receipt, cash purchases returned are not eligible for full cash refunds. You have a full year to return your item, with or without a receipt, if you paid with a Home Depot credit card.

How much can you return at Home Depot without a receipt?

The exact amount that customers can return to Home Depot without a receipt is not stated. To determine whether a customer is abusing the return policy, each store is likely to exercise discretion. Home Depot keeps track of customers who request no-receipt returns.

Can you return discounted or clearance items to Home Depot?

Yes. The return policy at Home Depot does not prohibit returning items that are on sale or clearance.

Can you return a plant to Home Depot?

Yes, plants can be returned to Home Depot for a full refund, excluding cut flowers and floral arrangements. If you buy Bonnie plants with Miracle Gro soils and/or plant food, you have a year to get a full refund if your plants don’t produce a harvest.

Can you return an opened item to Home Depot?

According to Home Depot’s official return policy, only brand-new, unused items may be returned. However, there is a chance you might still be eligible for a refund if you can present the product in its entirety, along with the original packaging and a sales receipt.

Can you return to any Home Depot store?

Yes. Any Home Depot location accepts requests for and processes in-person returns. This applies to purchases made both online and in store.


The Home Depot return policy may not be the most lenient in the world, but it is unquestionably more accommodating than that of their main rival, Lowe’s.

It is possible to return items to Home Depot without a receipt, but you must do so within 30 days unless you paid with a Home Depot credit card.

You can return items you buy with a Home Depot credit card, with or without a receipt, within a full year of the purchase. This positive aspect distinguishes Home Depot’s return policy and encourages customers to apply for a Home Depot credit card.


What items are not returnable at Home Depot?

Items that use flammable liquids or gases, such as lawnmowers, leaf blowers, and other similar devices, would fall under this category, but not just those. Please return items that contain flammable liquids, gases, or other potentially dangerous materials to your neighborhood Home Depot. Perennials, trees and shrubs have a 1 year guarantee.

Why would Home Depot deny my return?

For non-receipted returns and returns resulting from purchases made with store credits, we need a valid ID. The Home Depot uses a refund verification system. All returns are subject to system approval. That “system” would be TRE.

Can I return to Home Depot without packaging?

If you have a receipt, there shouldn’t be any issues as long as they can confirm that the item is the same as what is listed on the receipt. If they still sell that item even though you don’t have a receipt, a manager might agree to give you store credit. You can bring items back to Home Depot without the packaging, yes.

Can I return damaged items to Home Depot?

Within 30 days of purchase, any product that is damaged or defective must be reported. Major Appliances: Call 1-800-455-3869 within 48 hours of delivery to report any major appliance product damage. Any product issues after 48 hours must be handled by the Special Services Desk at your neighborhood The Home Depot store.

BEWARE Home Depot 90-Day ONLY Return Policy!

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ReturnMastery was created to provide shoppers with clear, straightforward information about store return policies. Return policies can vary widely between retailers, and it’s not always easy to find all the specifics.

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