Epic Games Return Policy

epic games return policy

Video games are a highly sought-after form of entertainment, and Epic Games has become one of the biggest names in gaming. After making a purchase through Epic Games, customers naturally have questions about the company’s return policy. This blog post will address the Epic Games return policy, including the types of products that are eligible for return, the process for initiating a return, and other pertinent information.
Whether you’re an avid gamer or new to the world of gaming, understanding Epic Games’ return policy is a crucial step in making informed purchases. Knowing the company’s return policy can help you make sure you get the most out of your purchases. This blog post will provide a comprehensive overview of the Epic Games return policy, so you can make sure you’re making the right decision when it comes to purchasing games and other products.

Epic Games Store Refund Policy

https://www.epicgames.com/site/en-US/store-refund-policy

Games and products are eligible for refund within 14 days of purchase if they are marked as “refundable” or “self-refundable”. However, you must have less than

When are products eligible for a refund?

https://www.epicgames.com/help/en-US/billing-support-c99/epic-games-store-refund-policy-c101/when-are-products-eligible-for-a-refund-a3648

Games and products are eligible for refund within 14 days of purchase if they are marked as “refundable” or “self-refundable”. However, you must have less

What types of products can I return for a refund?

You can typically get a refund for the games and products you buy from the Epic Games Store. These products are marked “refundable”. A game or product that is marked as “non-refundable” cannot be returned. Products marked “non-refundable” are not eligible for refunds and include consumables like virtual currency. Also, most in-app purchases are non-refundable. For purchases made outside of the Epic Games Store, Epic is unable to issue refunds.

You can make an online refund by yourself for purchases that are marked “self-refundable.” Log in to your account on our website, select Account from the dropdown menu in the top right corner of the page, click the Transactions tab, and then select the game you want to play. Please click the “Refund” button to begin the refund process if the game qualifies for a self-service refund.

When are products eligible for a refund?

If a game or product is marked as “refundable” or “self-refundable,” you may return it for a refund within 14 days of your purchase. However, you must only ever record runs of no more than two hours. Refunds are not permitted for items that include virtual currency or other consumables, as well as for “non-refundable” products or games.

If you have broken the terms of service or have been banned from a game or product, you will not be eligible for a refund. Additionally, if Epic determines that you are abusing the refund policy, you might not be eligible for refunds.

How can I request a refund?

You can make an online refund by yourself for purchases that are marked “self-refundable.” Log in to your account on our website, select Account from the dropdown menu in the top right corner of the page, click the Transactions tab, and then select the game you want to play. Please click the “Refund” button to begin the refund process if the game qualifies for a self-service refund.

You can ask for a refund for any purchases that have been marked “refundable” or if you have any inquiries about the refund procedure by clicking “Contact Us” on our Epic Games Store and Launcher help page and sending a refund request.

How will I get my refund?

By default, refunds for purchases will be made to the payment method used to make the purchase, but depending on the payment method, this may not always be possible. You and Epic may also decide that a different method should be used to issue the refund. Please be aware that your payment method will determine how long it takes for the refund to process.

What about pre-purchases?

Prior to the official release date established by the publisher or developer on the Epic Games Store, you can cancel your pre-order and receive a refund at any time. If you have less than 2 hours of recorded runtime after the game is released, you have 14 days to request a refund.

What if a product I recently purchased goes on sale?

As long as the product adheres to the aforementioned rules, you are permitted to return it for a complete refund and buy it again right away. We do not consider this to be refund abuse.

You might not be eligible for refunds if Epic determines that you are abusing the refund policy. The policy is in place so you can shop in peace and ensure that your money is only going toward the games you want to buy and play.

FAQ

Can you refund on Epic Games?

When are products eligible for a refund? Games and products that are marked as “refundable” or “self-refundable” are eligible for refunds within 14 days of purchase.

How long does a epic game Refund take?

Depending on the type of payment method you used, it may take 3–14 business days for self-refunded games or refund requests from Player Support to post to your account. Please get in touch with the company that manages your payment method if you haven’t received a refund by then; they should be able to help.

How do I get a refund on more than 2 hours on Epic Games?

How to refund an Epic Games Store purchase
  1. Go to your Account page, and click Transactions.
  2. Look up the order you want to cancel in your purchase history.
  3. Click the game title to expand the order. …
  4. Check the box next to the book you want to get a refund for, then click the Request Refund button.

How to Request an Epic Games Store Refund – Epic Games Support


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ReturnMastery was created to provide shoppers with clear, straightforward information about store return policies. Return policies can vary widely between retailers, and it’s not always easy to find all the specifics.

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