Eastbay Return Policy

eastbay return policy

We’ve all probably purchased items in our lives that we didn’t truly love or that didn’t fulfill the purpose for which we had intended to use them.

Everything you need to know about the Eastbay Return Policy is covered in this article. American direct mail retailer of athletic clothing, footwear, and sporting goods is called Eastbay.

The direct-to-mail subsidiary of the F. W. Woolworth Company, now known as Foot Locker, Inc. , has been in operation since 1997.

You have up to 45 days from the original shipment date to complete an online return. There will be $6.99 deducted from your refund when a Ready Returns Label is used, and a Refund is selected. The items must be in new condition and repackaged in the original box. Include all tags and packaging materials.

What else do I need to know about exchanges and returns?


We cannot accept COD returns. Free exchange shipping is limited to standard delivery within the contiguous United States and APO/FPO addresses.

Returns & Exchanges


How do I return my bat purchase? What is the Eastbay Fit Promise? What else do I need to know about exchanges and returns? What’s your policy on refunds?

Policy for Returns Made by Eastbay’s Team Sales:

Within 30 days of the date of shipping, you may return any in-stock, unprinted items you bought from the Eastbay Team for any reason as long as they are in brand-new condition and include all of the original packaging and tags.

It is not possible to exchange or return items that have been printed or decorated.

Under no circumstances are these products eligible for returns or exchanges.

You won’t receive a refund or receive the decorated item back if you choose to return it.

Items that have been altered from their original state are not eligible for returns.

Any additional screen printing or embroidery carried out by a business other than Eastbay is included in this.

Any returns must have a postmark that is less than thirty days from the shipping date and may incur a restocking fee of up to 25%.

If you have any questions about whether you will be assessed restocking fees for your purchase, kindly ask the sales representative who has been assigned to you.

Your refund will cover both the item’s purchase price and any related taxes.

The shipping and handling fees cannot be reimbursed in any way.

Items that have been printed or decorated are sold as-is.

Under no circumstances are these products eligible for returns or exchanges.

Refunds will be applied to the original payment method only.

Any exchange requests must be handled by your designated salesperson.

Crediting an account or credit card for returned goods may take three weeks due to how long carriers take to deliver packages.

Returns for Items Deemed to Be Defective:

Every claim of a manufacturing flaw in the product will be investigated.

Generally speaking, an investigation must be started no later than 30 days after the cargo was made.

Depending on the amount of usage and wear the product has endured, this timeframe may need to be modified.

Large pieces of equipment and specialized items that are sold in stores (but not items that have been embellished) may include a manufacturer’s warranty.

All the Details You Need to Know About Eastbay’s Return Policy

Any item purchased from Eastbay may be returned in-store or via mail as long as it is in resalable condition, has its original packaging and tags attached, and has not been used.

The original packing slip, invoice, or receipt serving as proof of purchase must be provided when returning an item.

Qualifications and limitations in Eastbay Return Policy:

Spikes and cleats that have been used can be returned within the first 30 days following the end of the Test Run Program.

For international orders or purchases made using cash on delivery, Eastbay does not accept returns.

Although returns made through Klarna cannot be handled in physical stores, the standard return policy is still in effect.

Returns must be made via the mail for PayPal orders.

Delivery options like overnight and express will cost you extra.

You will be liable for shipping costs if you purchased your items in bulk or directly from the manufacturer.

You can benefit from Eastbay’s free return policy for regular shipping within the contiguous United States and to APO/FPO addresses by using the SmartLabel.

An online purchase must be returned within 90 days of the day it was sent if you want a refund.

This entails handling returns for these orders in accordance with the standard procedure.

You may get started on an item return with Eastbay by using any one of the following methods:

  • By phone
  • Chatting it up online
  • By way of the website of the firm
  • Via email

Contact Eastbay’s customer service representatives at this number: 1-800-826-2205.

You can get in touch with their customer service representatives between 6 a.m. and 12 a.m. m. and 12 a. m. Central Standard Time (CST).

The following two kinds of items fall into neither of these two categories:

Contact Icon Fitness’ customer service representatives at 1-877-993-7999 if you have inquiries about Weider, iFit, FreeMotion, Reebok, or Proform products.

Call the customer service representatives at Impex Fitness at 1-800-999-8899 if you need to return anything you bought from Steel Body or Marcy.

Utilizing the Eastbay website will help you start the return process:

In the lower right-hand corner of the screen, click the “Support” button.

On Eastbay’s website, you can begin the return process.

Then, as directed on the screen, indicate whether you purchased the aforementioned item from a store or an online retailer.

By sending an email to customercare@eastbay, you can contact Eastbay. If you want to submit a return request through the website, send an email to [email protected] and request further instructions.

Eastbay will issue refunds in the same form as the original payment once they have received and examined the returned goods.

The time it takes to mail your package can be between three and seven days.

The statement may not reflect a credit card refund for one to two billing cycles.

Used spikes and cleats as well as products that were given to the customer as gifts may be returned for store credit.

Only the purchase price of the product plus any applicable taxes will be refunded by Eastbay.

The company will only cover the shipping costs to replace an item if it is inaccurate, defective, or damaged. If the size you’d like to exchange the item for is not available, you won’t be able to make the exchange and will instead receive a refund.

Below are some frequently asked questions about the “Eastbay Return Policy.”

1〉 What is the phone number for Eastbay’s customer service department?

Call the customer service line at 18008415784 to do this.

You may reach us Monday through Friday from 7 a. m. to 7 p. m. and on Saturday from 9 a. m. to 6 p. m. Central Daylight Time.

2〉 Does Eastbay impose a fee for refilling items that customers return?

Most items sold on Eastbay are subject to restocking fees that could be as high as 25%.

You must speak with the specialized sales representative assigned to you to determine whether your purchase is subject to restocking fees.

3〉 When will I get my money back, and over what period?

One to three business days may pass before Eastbay credits your account with the refunded amount, and one to two billing cycles may pass before the credit is applied.

Conclusion: Eastbay Return Policy

Eastbay takes pride in offering premium goods and top-notch customer support. You get the flexibility and convenience you need with the Eastbay Return Policy. With the exception of a few items listed below, most items on Eastbay have a 60-day return policy. This allows you to carefully consider whether the item is right for you. Return it within 60 days for an exchange or refund if you’re not satisfied. Please note that original shipping charges are non-refundable.

In%20addition,%20Eastbay%20offers%20a%20100%%20Satisfaction%20Guarantee%20on%20all%20footwear%20and%20apparel%20purchased%20from%20Eastbay Return your purchase within 60 days for a full refund if you’re not happy with it (original shipping costs are not refundable). No questions asked!.

Use the pre-paid shipping label provided to return your item for free to Eastbay, which also offers free returns on the majority of items. For more information check the Eastbay Return Policy Page.

Read About Other Articles


Is Eastbay good with returns?

Start your return or exchange: When the requested exchange item is in stock at our warehouse, Eastbay offers free exchanges to customers within the United States!

Can you return Eastbay items to footlocker?

Only items that have never been worn or used are eligible for returns from Eastbay, so you can’t just send back any item you’ve purchased there. They must be in brand-new condition and include their original tags.

Can you return Eastbay orders in store?

All sales are final. That means that under any circumstances, we will not accept returns or exchanges.

How does Eastbay exchange work?

From the day you received your items, you have up to 45 days to complete the exchange. The items must be repackaged in the original box, with all tags and packaging still attached, and in brand-new condition. Once we have received your items, we will issue you a credit to the original payment method.

How to return shoes to Eastbay Part 1

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ReturnMastery was created to provide shoppers with clear, straightforward information about store return policies. Return policies can vary widely between retailers, and it’s not always easy to find all the specifics.

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